Eligibility / Summer Access New Student Information / Mailing
Hours of Operation New Student FAQ's
Emergency / After Hours Care Student Health Quick Tips
Fees and Charges Patient's Rights & Responsibilities
Class Excuse Policy Contact Information


Eligibility/Summer Access

Students who have paid the Health and Counseling Centers Fee  or the Medical Student Coral Gables Health Fee  are eligible to receive care at the Student Health Service and Counseling Center. You are NOT required to have the University sponsored health insurance plan in order to utilize the services of the Student Health Service.  Many services are provided at no charge and charges for other services can be submitted for payment to most insurance companies.

The Health & Counseling Centers Fee is mandatory for undergraduate, graduate, and law students regardless of credit load and all students participating in an off-campus program who are enrolled in the University sponsored student insurance plan.

Employees may be charged the Health and Counseling Centers fee on their initial bill, however the charge will be removed from their bill soon after the last day to drop or add a class, if they remain eligible for tuition remission benefits.  Dependents of UM employees are treated the same as all other students.

Summer students who have been charged the Health and Counseling Centers Fee can receive care at the Student Health Service. For some enrolled students, the fee is automatically charged, for others the fee must be added via CaneLink (go to Student Center, Finances section. Click on Account Inquiry > Electronic Payments/Purchases > Purchase Items) prior to scheduling an appointment or receiving care. Students are encouraged to add the fee prior to arriving for care and will not be able to make on-line or other appointments if the fee has not been added.

Continuing students (enrolled for the next Fall and the prior Spring semesters), graduating seniors (for one week after graduation) and law students studying for the Bar exam, and graduate students completing their dissertation may pay the Summer Fee online at http://www.miami.edu/paystudenthealth (choose payment category “summer health fee – not enrolled”)  and receive care even though they are not enrolled for the current term. Students are encouraged to add the fee prior to arriving for care and will not be able to make on-line or other appointments if the fee has not been added.

International students who are no longer enrolled at the University but remain in the United States completing Optional Practical Training are eligible to be insured under the student insurance policy if they originally purchased a plan that continues beyond the completion of their studies but are not eligible for care at the Student Health Service.  To verify the termination date of your insurance plan please call (800) 436-7709 or log on to www.myuhc.com. Expenses incurred off-campus will be subject to deductibles, co-payments and co-insurance. Review the United Healthcare schedule of benefits for information on benefits, exclusions and limitations of coverage.

Hours of Operation
Fall and Spring Semesters:
 

Mondays, Tuesdays, Wednesdays, and Fridays - 8:30AM to 5:00PM   Thursdays - 9:00AM to 5:00PM

 On-line appointments are available at mystudenthealth.miami.edu,  last appointment 4:15 PM, last walk-in 4:30 PM
  Sundays: (Fall/ Spring Semester only)  11:00 AM to 4:00 PM
On-line appointments are available at mystudenthealth.miami.edu,  last appointment 3:15 PM, last walk-in 3:30 PM
 
  University / Coral Gables Campus Holidays - Closed
 

After hours assistance available at 305-284-9100

 
Summer/ Winter/ Spring Breaks:  
 

Monday through Friday - 8:30AM to 5:00PM
Sundays:  (Summer/ Winter/ Spring Breaks, see above for Fall/ Spring semesters):  Closed   

 
Sunday Hours:
 

For Sunday visits, appointments for students requiring urgent attention will become available starting Saturday mornings for visits on the following Sunday.  For non-urgent issues, students can make an appointment or drop-in during regular hours.   Some lab services will be available on Sunday, results may not be available until the following day. X-ray services will need to be scheduled for a later date or done elsewhere.

 Fall 2013: Spring 2014
   
Aug  25 12-Jan
  19-Jan
Sept  1

26-Jan

Sept  8  
Sept  15

2-Feb

Sept   22 9-Feb
Sept   29 16-Feb
  23-Feb
Oct  6  
Oct  13 2-Mar
Oct  20 16-Mar
Oct  27 23-Mar
  30-Mar
Nov  3  
Nov  10 6-Apr
Nov  17 13-Apr
Nov   24
20-Apr
  27-Apr
Dec 8  
Dec 15 4-May
   
Summer/ Winter/ Spring Breaks:  

Thanksgiving Break:



Emergency / After Hours Care

If you have a sudden, severe illness or serious accident dial 911.

For illnesses or injuries requiring immediate attention, students are urged to go to an Emergency Room. The University of Miami Hospital is located at 1400 NW 12th Avenue, Miami, 305-325-5511. Doctor's Hospital is located across from Allen Hall, at 5000 University Drive, Coral Gables, 305-666-2111. South Miami Hospital is located at 6200 S.W. 73rd Street, South Miami, 305-661-4611.  For sudden, severe illness or serious accident, students living on-campus should contact the Public Safety Department at extension 8-6666, or if appropriate dial "9-1-1". Students living off-campus should dial "9-1-1". You should know the benefits, exclusions and other requirements of your insurance plan and always carry a valid insurance ID card.

After hours assistance for urgent situations can be obtained by dialing our main number 305-284-9100. Students with UnitedHealthcare insurance may also contact the UnitedHealth NurseLine by calling (800) 436-7709 and selecting the Health Resources Option.

For less urgent conditions you may visit one of the local Urgent Care Centers.

Nursing student needle stick/ exposure control policy


Fees and Charges

Health and Counseling Center Fee  (provides access to care at the Student Health Service and the Counseling Center)

Fall Spring Summer A Summer B Summer C (A&B)
$112.00 $112.00 $56.00 $56.00 $112.00


Medical Student - Coral Gables Student Health Fee (provides access to care at the Student Health Service)
Annual
$200.00

Continuing students who are not enrolled for the current semester and graduating seniors (who wish access for one additional week after graduation) may access services of the Student Health Service after paying the Health and Counseling Fee.

Student Health Service Charges/ Insurance Billing

Routine visits and many other services are provided at NO CHARGE to students who have paid the Health and Counseling Centers fee or the Medical Student Coral Gables Student Health fee. Charges for other services can be submitted for payment to most insurance companies.

For students insured by the insurance companies that we are unable to bill (out of state HMO's, international insurance plans, Medicaid, Medicare), charges are collected at the time of  visit.  For services not covered by insurance ( e.g travel visits), charges are also collected at the time of visit. Students covered by Cigna or Humana who want charges to be submitted to either of these insurance companies will need to designate us as their primary care provider.  Front desk staff can assist with this process.  If for any reason students do NOT want us to bill their insurance provider, we will accept direct payment at the time of service.

In many situations (and always for students with the University sponsored UnitedHealthcare plan) the amount collected from the insurance provider will be considered full payment. In other situations there may be a balance after the insurance claim has been processed.  Attempts will be made to  collect remaining balances, but if they are unsuccessful, a registration hold will be placed until payment has been received.

A statement of charges can be viewed at mystudenthealth.miami.edu.  Once charges have been submitted to your insurance company and the claim has been processed, you will receive an explanation of benefits (E.O.B.) from your insurance provider.  If you have any remaining balance after your insurance claim has been processed, payments can be made at miami.edu/paystudenthealth.

Class Excuse Policy

If a student is absent from class for health reasons, it is the student's responsibility to discuss this directly with the faculty member. The Student Health Service does not issue class excuses. Students may sign a written release of information form to allow professors to verify that the student was seen at the Student Health Service on a specific date, or during a designated period of time.

If a student is hospitalized, suffers from a prolonged illness or is recovering from a serious injury, the Student Health Service will communicate with the appropriate dean's office after obtaining permission from the student.


New Student Information

Welcome to the University of Miami!  In order to prevent any problems with your registration or financial account, review the information below and complete all requested forms prior to the stated deadlines.   

Immunization Forms must be received two weeks prior to the start of your first semester.

Deadlines to waive the insurance are July 25th for the Fall semester, January 25th for the Spring semester, April 25th for Summer I and June 25th for Summer II

New undergraduate students will not have access to mystudenthealth until approximately 72 hours after payment of their admissions deposit.
.

Before Arriving

1. Complete and submit an immunization compliance form .

All students are required to provide proof of immunization against measles, mumps and rubella; and tetanus, diphtheria and pertussis. All new students must  also provide proof of immunization against hepatitis B and meningococcal meningitis or sign a waiver declining these immunizations. For students less than 18 years old, the meningitis/ hepatitis vaccine waivers must be signed by a parent or legal guardian. Students should also consider immunization against varicella (chicken pox).

All international students must also be screened for risk of tuberculosis by completing page two of the immunization form.

Nursing, physical therapy and medical (M.D) students are required to obtain additional immunizations and tuberculosis screening as described on the nursing and physical therapy immunization form and medical student immunization form.

Immunization information must be entered at mystudenthealth.miami.edu prior to faxing or mailing the form to us for verification. Failure to comply with these immunization requirements prior to the beginning of your first semester will interfere with registration and a $50.00 late processing fee will be charged for any form received after the start of the semester.

Immunization information may be provided to the State of Florida FLORIDA SHOTS immunization registry.

2. Review the information on health insurance and choose whether to waive or maintain the University sponsored insurance plan. Students with limited out of area coverage or otherwise inadequate coverage are urged to carefully review their options before waiving the University sponsored insurance plan.

Domestic students can waive the University sponsored insurance via CaneLink under the Life at UM tab. Alternatively, parents can sign up for delegate access to myUM and waive the insurance and perform other delegate myUM functions. Insurance waivers entered via CaneLink by 5:00 PM EST will be processed the next day. Those entered between 5:00 PM EST and  12:00 Midnight will take an additional day to process. Waivers must be renewed each Fall semester.

All students who waive the University sponsored insurance must also fax, e-mail or mail a copy of both sides of their insurance card prior to the start of the Fall semester. (email: studenthealth@miami.edu , fax: 305-284-4905, mail: University of Miami Student Health Service 5513 Merrick Drive, Coral Gables, FL 33146. Deadlines to waive the insurance are July 25th for the Fall semester, January 25th for the Spring semester, April 25th for Summer I and June 25th for Summer II.

3. If you are under 18, you and a parent/guardian need to fill out and submit the minor consent form.

4. Arrange for prescriptions to be transferred to the Student Health Service Pharmacy

5. Students with on-going chronic or serious medical conditions should contact the Student Health Service at studenthealth@miami.edu to arrange care and transfer records prior to arriving on campus

6. Review the Student Health Service website.



Fall 2013 - New Student Information and Forms      
Additional Questions?

New Student FAQ's
How do I decide whether to accept the University sponsored health insurance or to choose another policy?

All students must have adequate coverage.

Although the University sponsored plan is specifically designed for UM students and provides enhanced services when care is provided at the Student Health, other policies may provide advantages for individual students. Please carefully review the insurance brochure with special attention to coverage, exclusions, limitations and pre-existing condition clauses and choose the alternative that best meets your individual needs. If you decide to waive the University sponsored plan, please do so before the established deadlines and remember to renew the waiver prior to each Fall semester.

Do I need to purchase the University sponsored health insurance to receive care at the Student Health Service?

No, you are not required to purchase the University sponsored insurance to be eligible for care.

Do I have to pay to be seen at the Student Health Service?

Students who have paid the Health and Counseling Centers Fee  or the Medical Student Coral Gables Health Fee  are eligible to receive care at the Student Health Service. You are not required to have the University sponsored health insurance plan in order to utilize the services of Student Health.   Routine visits and many other services are provided at NO CHARGE to eligible students. Charges for other services can be submitted for payment to most insurance companies.  

What types of services are provided at the Student Health Service?

The Student Health Center provides primary care clinical services and specialty services such as women's health, travel visits and allergy injections. Most primary care services and many routine lab tests are provided free of charge. Specialty care services, x-rays and other lab tests are offered at reasonable charges.

If I choose not to buy the University sponsored health insurance, will you bill my insurance plan?
Charges for other services can be submitted for payment to most insurance companies.  For students insured by the insurance companies that we are unable to bill (out of state HMO's, international insurance plans, Medicaid, Medicare), charges are collected at the time of  visit.  For services not covered by insurance ( e.g travel visits), charges are also collected at the time of visit. Students covered by Cigna or Humana who want charges to be submitted to either of these insurance companies will need to designate us as their primary care provider.  Front desk staff can assist with this process.  If for any reason students do NOT want us to bill their insurance provider, we will accept direct payment at the time of service.
In many situations (and always for students with the University sponsored UnitedHealthcare plan) the amount collected from the insurance provider will be considered full payment. In other situations there may be a balance after the insurance claim has been processed.  Attempts will be made to  collect remaining balances, but if they are unsuccessful, a registration hold will be placed until payment has been received.
A statement of charges can be viewed at mystudenthealth.miami.edu.  Once charges have been submitted to your insurance company and the claim has been processed, you will receive an explanation of benefits (E.O.B.) from your insurance provider.  If you have any remaining balance after your insurance claim has been processed, payments can be made at miami.edu/paystudenthealth.

Student Health Quick Tips

Should I drop-in or make an appointment?

Students may choose to be seen on a drop in basis, however we encourage students to make an on-line appointment at mystudenthealth.miami.edu. Wait times vary, but most students are seen within 30 minutes. The wait may be longer during busy times, or if an emergency occurs. Peak times are mid-day and late afternoon, especially on Mondays and Fridays.

To minimize your wait:

  1. Make an on-line appointment.
  2. Arrive early in the morning.
  3. Enter as much information as possible at the Self-Check-In Kiosk. Some requests can be accommodated without having to wait to see a medical provider.


Which provider will I see?

Students are triaged to the appropriate provider based on their presenting complaints or clinical condition. Any student can request any provider; waits may be longer if you request a specific provider. Students with frequent or chronic medical problems are encouraged to choose a specific provider for primary care, appointments are the best way to assure continuity of care.

Will I be charged for my visit?

There is no charge for most routine visits. There are charges for visits to specialty clinics such as women's health and travel medicine, for lab tests and for procedures such as EKG's, X-rays and allergy shots. These charges are covered by the University sponsored Insurance Plan, and will be billed directly to the insurance company and can also be billed to most other insurance companies.
For students insured by the insurance companies that we are unable to bill (out of state HMO's, international insurance plans, Medicaid, Medicare), charges are collected at the time of  visit.  For services not covered by insurance ( e.g travel visits), charges are also collected at the time of visit. Students covered by Cigna or Humana who want charges to be submitted to either of these insurance companies will need to designate us as their primary care provider.  Front desk staff can assist with this process.  If for any reason students do NOT want us to bill their insurance provider, we will accept direct payment at the time of service.
In many situations (and always for students with the University sponsored UnitedHealthcare plan) the amount collected from the insurance provider will be considered full payment. In other situations there may be a balance after the insurance claim has been processed.  Attempts will be made to  collect remaining balances, but if they are unsuccessful, a registration hold will be placed until payment has been received.

A statement of charges can be viewed at mystudenthealth.miami.edu.  Once charges have been submitted to your insurance company and the claim has been processed, you will receive an explanation of benefits (E.O.B.) from your insurance provider.  If you have any remaining balance after your insurance claim has been processed, payments can be made at miami.edu/paystudenthealth.

Where is the Pharmacy?


The Pharmacy is located on the second floor, and can fill prescriptions written by any licensed provider. Costs for prescriptions are often lower than those at local drug stores. Most insurance plans are accepted. The pharmacy also sells vitamins, nutritional supplements, and non-prescription medications. Payment methods include cash, check, Cane card, MasterCard, and VISA.

Do I need to come to the Health Center for prescription refills or referrals?


After your initial visit, your provider may be able to refill your medication, or issue a referral without a visit to the Student Health Service. Please ask your pharmacy to submit an electronic refill request. You will be informed if a visit is required.


Patient's Rights and Responsibilities

You have the right to:

  • Be treated with dignity, respect, courtesy, and privacy.
  • Receive information and explanation concerning diagnosis, treatment and prognosis.
  • Refuse treatment and be informed of the consequences of the decision.
  • Expect that medical records will be kept confidential and released only with your written consent or in response to court ordered subpoenas.
  • Select and/or change your health care provider.
  • Receive appropriate referrals to other providers and services.
  • An explanation of any charges incurred for services rendered.
  • Know the name, position, and status of all individuals working at the Health Center.

You have the responsibility to:

  • Provide complete and accurate information pertaining to your medical history and current medical problem.
  • Understand your health problems and participate in the plan of care. Ask for clarification if instructions are not understood.
  • Understand your providers recommendations for continuing care.
  • Keep an appointment or call if you cannot meet your scheduled appointment.
  • Show courtesy and respect to Health Center staff and all other clients.
  • Communicate with your health care provider if your condition worsens or does not follow the expected course.

Contact Information

Student Health Center   Map it!
E-mail - studenthealth@miami.edu
Appointments / Enter Immunization Information - mystudenthealth.miami.edu
Insurance Waivers - CaneLink (Life at UM Tab)
Address - 5513 Merrick Drive Coral Gables, FL 33146

 


Main Number 305-284-9100
Administration 305-284-5921
Pharmacy 305-284-5922
Health Insurance 305-284-1652
Immunization 305-284-5933


Clinic / Immunization Fax 305-284-4098
Insurance Fax 305-284-4905
Pharmacy Fax 305-284-4883