Troubleshooters are faculty members and administrators who serve as a resource for students seeking assistance with academic and non-academic matters. When regular channels have failed to bring resolution to your problem and after you have spoken to the appropriate Troubleshooter, you should contact the Ombudsperson.

Academic Resource Center/Disability Services
Mykel Mangrum-Billups
Tel: 305-284-3092 Fax: 305-284-1999
E-mail: m.mangrum@miami.edu
Location: N-201 University Center

Counseling Center
Kirt Patrick McClellan
Tel: 305-284-5511 Fax: 305-284-5340
E-mail: k.mcclellan@miami.edu
Location: Building 21-R (Hughes House)

Dining Services
Marco Gonzalez
Tel: 305-284-3584 Fax: 305-284-1546
E-mail: mggonzalez@miami.edu
Location: 125 University Center

Discipline/Honor Code
Ricardo Hall
Tel: 305-284-5353 Fax: 305-284-2455
E-mail: rdhall@miami.edu
Location: Building 21-H (Hughes House)

Facilities Administration
Gregory Gibson
Tel: 305-284-5290 Fax: 305-284-4298
E-mail: Gregory.gibson@miami.edu
Location : 1535 Levante Ave. #235

Financial Assistance
Kevin McCrary
Tel: 305-284-3196 Fax: 305-284-8641
E-mail: kmccrary@miami.edu
Location: Building 37-R (Rhodes House)

Information Technology Support Center
Ana Bacallao
Tel: 305-284-4343
E-mail: amb@miami.edu
Location: Gables One Tower

User Support Services
Terry Moneo
Tel: 305-284-5238
E-mail: tmoneo@miami.edu
Location: Gables One 1100

International Student and Scholar Services
Teresa de la Guardia
Tel: 305-284-2928 Fax: 305-284-3409
E-mail: tdelaguardia@miami.edu
Location: Room 21-F Student Services - Building 21

Multicultural Student Affairs
Renee Dickens Callan
Tel: 305-284-2855 Fax: 305-284-3783
E-mail: rcallan@miami.edu
Location: Building 21-P (Rhodes House)

Office of the Registrar
Karen Beckett
Tel: 305-284-5749 Fax: 305-284-6293
E-mail: kbeckett@miami.edu
Location: 121 University Center

Orientation and Commuter Student Involvement
Brian Orefice
Tel: 305-284-5646 Fax: 305-284-4310
E-mail: borefice@miami.edu
Location: 236 University Center

Parking
Bertha Espinosa
Tel: 305-284-5021
E-mail: b.gomez1@miami.edu`
Location: 102 Flipse

Richard Sobaram
Tel: 305-284-3081 Fax: 305-284-1542
E-mail: rsobaram@miami.edu
Location: 102 Flipse

Public Safety
Russel Clusman
Tel: 305-284-1653 Fax: 305-284-1541
E-mail: rclusman@miami.edu
Location: Ponce Garage

Housing Assignments
Jon Baldessari
Tel: 305-284-4505
E-mail: jon.baldessari@miami.edu
Location: 153 Eaton Residential College

Residential Life
Christopher Hartnett
Tel: 305-284-6722
E-mail: chartnett@miami.edu
Location: 153 Eaton Residential College

Student Account Services
Christopher Perez
Tel: 305-284-3937
E-mail: cjperez@miami.edu
Location: 158 Ashe

Student Health Center
Linda Walker
Tel: 305-284-5921
E-mail: jledon@miami.edu
Location: 5513 Merrick Drive, 2nd floor

Undergraduate Admission
James Sullivan
Tel: 305-284-5477
E-mail: jpsullivan@miami.edu
Location: 132 Ashe