During Daily Desk Hours
If you are accidentally locked out of your room/apartment, you may obtain a loan key or loan key card at the front desk of your residential area between the hours of 8 a.m. and 10 p.m. Each resident within a residential living community will be provided three courtesy loan key or loan key card issuances per academic year at no charge to the student. Starting with the fourth loan key or key card issuance of the academic year and each issuance thereafter, a $25 service fee will be charged to the student’s account for use of this service. The loan key or key card issuance count will restart if a resident moves to another residential living community on-campus as that resident then becomes a member of a different living community.
The loan key or key card must be returned within two hours. You must also show your ‘Cane Card to the desk assistant when you return the loan key or key card. If your loan key or key card is not returned within 2 hours, a charge may be issued to your account.
After Desk Hours
During nighttime when the front desk is closed (10:00PM to 8:00AM daily) loan keys and key cards are never issued to a resident; rather, the student is let back into their room by a Security Supervisor. Regardless of the number of times the lockout service is utilized in an academic year, there is always a $25 service fee charged due to the fact that a Security Supervisor must come from elsewhere on-campus to provide the lockout service. All locks and keys are the property of the University and are not to be repaired, changed, or duplicated except by University maintenance personnel. Residents are not to borrow keys, loan key cards, or Cane Cards from other residents. If a student’s key or Cane Card is lost, the student will be responsible for the cost of replacing the key and/or Cane Card.
No student may sign out a key or key card for another student’s room/apartment.
All students living in a room with keys are required to return the key upon check out. Failure to return a University-issued key within 24 hours after a termination of a room/apartment occupancy will also result in re-keying and billing for cost.