"I try very hard NOT to send the person somewhere else, but to find out what to do, how to do it, and then pass the solution on to the aggrieved party." – Rita Deutsch, Associate Dean, College of Arts & Sciences
"Smile……I'm here to help." – Jackie Ledon, Associate Director for Administration of the Student Health Center
"As a "troubleshooter" I feel that students (and parents) can feel safe talking to me about anything; I will be happy to listen, offer assistance and point them in the right direction." – Jim Sullivan, Associate Director of Admission
"The troubleshooter program provides a network of support to best serve students." – Kevin McCrary, Associate Director of Financial Assistance
"Troubleshooters can interpret policies for students as well as advocate for them." – Richard Sobaram, Director of Parking & TransportationWhen the regular channels have not brought a resolution to the situation and after you have spoken to the appropriate University Troubleshooter, an Ombudsperson should be contacted through our Case Submission Form.