Troubleshooters are faculty members and administrators who serve as a resource for students seeking assistance with academic and non-academic matters. When regular channels have failed to bring resolution to your problem and after you have spoken to the appropriate Troubleshooter, you should contact the Ombudsperson. For academic issues, see Academic Troubleshooters

Academic Resource Center/Disability Services
Mykel Mangrum Billups
Tel: 305-284-3092
Email: m.mangrum@miami.edu
Location: N-2400 University Center

Undergraduate Admission
Mark Reid
Tel: 305-284-4323
Email: mreid@miami.edu
Location: 1210 University Center

Counseling Center
Kirt McClellan
Tel: 305-284-5511
Email: k.mcclellan@miami.edu
Location: Building 37-N (Rhodes House)

Dining Services
Marco Gonzalez
Tel: 305-284-1545
Email: mggonzalez@miami.edu
Location: 1620 University Center

Discipline/Honor Code
Ricardo Hall
Tel: 305-284-5353
Email: rdhall@miami.edu
Location: 2250 University Center

Financial Assistance
Joanne Brown
Tel: 305-284-1008
Email:  j.brown1@miami.edu
Location: 2275 University Center

Student Health Center
Linda Walker
Tel: 305-284-5921
Email: lwalker@miami.edu
Location: 5513 Merrick Drive, 2nd Floor

International Student and Scholar Services
Kristin Pongé
Tel: 305-284-2928
Email: kponge@miami.edu
Location: 2275 University Center

Multicultural Student Affairs
Renee Dickens Callan
Tel: 305-284-2855
Email: rcallan@miami.edu
Location: Building 37-A Rhodes House

Office of the Registrar
Marilin Cabassi
Tel: 305-284-9121
Email: mcabassi@miami.edu
Location: 1307 Stanford Drive (Modular A)

Orientation and Commuter Student Involvement
Aysha Daniels
Tel: 305-284-4310
Email: aysha@miami.edu
Location: Shalala Student Center 203

Parking
Richard Sobaram
Tel. 305-284-3081
Email:  rsobaram@miami.edu
Location:  107 McKnight Bldg.

Nick Poynter
Tel: 305-284-5021
Email: n.poynter@miami.edu
Location: 104 McKnight Bldg.

Housing Assignments
Kathleen Batson
Tel: 305-284-4505
Email: kbatson@miami.edu
Location: 153 Eaton Residential College

Residential Life
Ivan Ceballos
Tel: 305-284- 4505
Email: i.ceballos@miami.edu
Location: 153 Eaton Residential College

Student Account Services 
Christopher Perez
Tel: 305-284-3937
Email: cjperez@miami.edu
Location: 158 Ashe

Daniela Salaverria
Tel. 305-284-5162
Email: d.salaverria@miami.edu
Location: 158 Ashe

Milagros Benitez
Tel: 305-284-5684
Email: mbenitez@miami.edu
Location: 158 Ashe

Cane Success Center
Darby Plummer        
Tel: 305-284-1807
Email: darby@miami.edu
Location: University Center 2275             

University of Miami Police
Captain William Gerlach
Tel: 305-284-1629
Email: wgerlach@miami.edu
Location: Ponce Garage

Assistant to the Vice President for Student Affairs/
University Ombudsperson
Jennifer Rau
Tel. 305-284-4922
Email:  hstevens@miami.edu
Location:  244 Ashe

Student Advocacy Coordinator
Heather Stevens
Tel. 305-284-5221
Email: hstevens@miami.edu
Location: 210A Shalala Student Center