Troubleshooters are faculty members and administrators who serve as a resource for students seeking assistance with academic and non-academic matters. When regular channels have failed to bring resolution to your problem and after you have spoken to the appropriate Troubleshooter, you should contact the Ombudsperson.

Academic Resource Center/Disability Services
Mykel Mangrum-Billups
Tel: 305-284-3092
E-mail: m.mangrum@miami.edu
Location: N-201 University Center

Counseling Center
Kirt McClellan
Tel: 305-284-5511
E-mail: k.mcclellan@miami.edu
Location: Building 21-R (Hughes House)

Dining Services
Marco Gonzalez
Tel: 305-284-3584
E-mail: mggonzalez@miami.edu
Location: 125 University Center

Discipline/Honor Code
Ricardo Hall
Tel: 305-284-5353
E-mail: rdhall@miami.edu
Location: Building 21-H (Hughes House)

Facilities Administration
Gregory Gibson
Tel: 305-284-5290
E-mail: Gregory.gibson@miami.edu
Location : 1535 Levante Ave. #235

Financial Assistance
Joanne Brown
Tel: 305-284-1008
E-mail:j.brown1@miami.edu
Location: Building 37-R (Rhodes House)

Information Technology Support Center & Services
Ana Bacallao
Tel: 305-284-4343
E-mail: amb@miami.edu
Location: Gables One Tower 1100H

Terry Moneo
Tel: 305-284-5238
E-mail: tmoneo@miami.edu
Location: Gables One 1100

International Student and Scholar Services
Teresa de la Guardia
Tel: 305-284-2928
E-mail: tdelaguardia@miami.edu
Location: Building 21-F Hughes House

Multicultural Student Affairs
Renee Dickens Callan
Tel: 305-284-2855
E-mail: rcallan@miami.edu
Location: Building 21-P (Hughes House)

Office of the Registrar
Karen Beckett
Tel: 305-284-5749
E-mail: kbeckett@miami.edu
Location: 121 University Center

Orientation and Commuter Student Involvement
Danielle Howard
Tel: 305-284-5646
E-mail: dhoward@miami.edu
Location: 236 University Center

Parking
Richard Sobaram
Tel: 305-284-3081
E-mail: rsobaram@miami.edu
Location: 102 Flipse

Public Safety
Russell Clusman
Tel: 305-284-1653
E-mail: rclusman@miami.edu
Location: Ponce Garage

Housing Assignments
Jon Baldessari
Tel: 305-284-4505
E-mail: jon.baldessari@miami.edu
Location: 153 Eaton Residential College

Residential Life
Christopher Hartnett
Tel: 305-284-6722
E-mail: chartnett@miami.edu
Location: 153 Eaton Residential College

Student Account Services
Christopher Perez
Tel: 305-284-3937
E-mail: cjperez@miami.edu
Location: 158 Ashe

Student Health Center
Linda Walker
Tel: 305-284-5921
E-mail: lwalker@miami.edu
Location: 5513 Merrick Drive, 2nd floor

Undergraduate Admission
Deanna Voss
Tel: 305-284-5673
E-mail: dvoss@miami.edu
Location: 132 Ashe