Troubleshooters are faculty members and administrators who serve as a resource for students seeking assistance with academic and non-academic matters. When regular channels have failed to bring resolution to your problem and after you have spoken to the appropriate Troubleshooter, you should contact the Ombudsperson.

Academic Resource Center/Disability Services
Mykel Mangrum Billups
Tel: 305-284-3092
E-mail: m.mangrum@miami.edu
Location: N-201 University Center

Undergraduate Admission
Deanna Voss
Tel: 305-284-5673
E-mail: dvoss@miami.edu
Location: 132 Ashe

Counseling Center
Kirt McClellan
Tel: 305-284-5511
E-mail: k.mcclellan@miami.edu
Location: Building 21-R (Hughes House)

Dining Services
Marco Gonzalez
Tel: 305-284-1545
E-mail: mggonzalez@miami.edu
Location: 125 University Center

Discipline/Honor Code
Ricardo Hall
Tel: 305-284-5353
E-mail: rdhall@miami.edu
Location: Building 21-H (Hughes House)

Facilities Administration 
Sonia M. Baquero
Tel: 305-284-1591
E-mail: sbaquero@miami.edu
Location : 1535 Levante Ave. #235

Financial Assistance
Joanne Brown
Tel: 305-284-1008
E-mail:  j.brown1@miami.edu
Location: Building 37-R (Rhodes House)

Student Health Center
Linda Walker
Tel: 305-284-5921
E-mail: lwalker@miami.edu
Location: 5513 Merrick Drive, 2nd Floor

International Student and Scholar Services
Teresa de la Guardia
Tel: 305-284-2928
E-mail: tdelaguardia@miami.edu
Location: Building 21-F (Hughes House)

Multicultural Student Affairs
Renee Dickens Callan
Tel: 305-284-2855
E-mail: rcallan@miami.edu
Location: Building 21-P (Hughes House)

Office of the Registrar
Bryan Jones
Tel: 305-284-9121
E-mail: bjones@miami.edu
Location: 121 University Center (will be moving May 2014)

Orientation and Commuter Student Involvement
Danielle Howard
Tel: 305-284-5646
E-mail: dhoward@miami.edu
Location: Student Activities Center 203

Parking
Richard Sobaram
Tel. 305-284-3081
Email:  rsobaram@miami.edu
Location:  McKnight Bldg. 107

Nicholas Poynter
Tel: 305-284-5021
E-mail: n.poynter@miami.edu
Location: McKnight Bldg. 104

Housing Assignments
Kathleen Batson
Tel: 305-284-4505
E-mail: kbatson@miami.edu
Location: 153 Eaton Residential College

Residential Life
Christopher Hartnett
Tel: 305-284-6722
E-mail: chartnett@miami.edu
Location: 153 Eaton Residential College

Student Account Services 
Christopher Perez
Tel: 305-284-3937
E-mail: cjperez@miami.edu
Location: 158 Ashe

Daniela Salaverria
Tel. 305-284-5162
Email: d.salaverria@miami.edu
Location: 158 Ashe

UM Information Technology Support Center
Eddie Vidal
Tel: 305-284-4760
E-mail: evidal@miami.edu
Location: Dominion Parking Garage 165

University of Miami Police
Russell Clusman
Tel: 305-284-1653
E-mail: rclusman@miami.edu
Location: Ponce Garage

Assistant to the Vice President for Student Affairs/
University Ombudsperson

Jennifer Rau
Tel. 305-284-4922
Email:  jrau@miami.edu
Location:  244 Ashe