Troubleshooters are faculty members and administrators who serve as a resource for students seeking assistance with academic and non-academic matters. When regular channels have failed to bring resolution to your problem and after you have spoken to the appropriate Troubleshooter, you should contact the Ombudsperson.

School of Architecture
Denis Hector
Tel: 305-284-5000
E-mail: dhector@miami.edu
Location: 210A Building 48-E

Ana Santana
Tel: 305-284-3730
E-mail: asantana@miami.edu
Room 110B Architecture-Bldg 48

College of Arts and Sciences
Rita Deutsch
Tel: 305-284-4333
E-mail: rdeutsch@miami.edu
Location: 200 Ashe

Charles Mallery
Tel: 305-284-3188
E-mail: cmallery@miami.edu
Location: 337 Ungar

School of Business Administration
EllenMarie McPhillip
Tel: 305-284-2987
E-mail: emcphillip@miami.edu
Location: 104 Merrick

Graduate Business
Lori Pryor
Tel: 305-284-2510
E-mail: lpryor@miami.edu
Location: 221 Jenkins

Cecilia Sanchez
Tel: 305-284-2510
E-mail: csanchez@miami.edu
Location: 221 Jenkins

Graduate School
Koren Bedeau
Tel: 305-284-4154
E-mail: k.bedeau@miami.edu
Location: 106 Pick Hall

School of Communication
Luis Herrera
Tel : 305-284-5234
E-mail: lhererra@miami.edu
Location: 2035 Wolfson Bldg

Continuing and International Education
Carol Wilson
Tel: 305-284-4411
E-mail: carol@miami.edu
Location: 201A Allen Hall

School of Education
Shawn Post
Tel: 305-284-5703
E-mail: s.post@miami.edu
Location: 312D Merrick

College of Engineering
Ram Narasimhan
Tel: 305-284-3100
E-mail: ram@miami.edu
Location: 244 McArthur

School of Law
Janet Stearns
Tel: 305-284-4551
E-mail: jstearns@law.miami.edu
Location: A212C Law Administration Bldg

Leonard M. Miller School of Medicine
Alex Mechaber
Tel: 305-243-0496
E-mail: amechabe@med.miami.edu
Location: R-160

Phillip and Patricia Frost School of Music
Kenneth Moses
Tel: 305-284-2241
E-mail: kmoses@miami.edu
Location: 128 Gusman Hall

School of Nursing and Health Studies
Doris Ugarriza
Tel: 305-284-1551
E-mail: dugarriza@miami.edu
Location: 417 Schwartz Center

Richter Library
Yolanda Cooper
Tel: 305-284-1728
E-mail: ycooper@miami.edu
Location: Richter Library

Rosenstiel School of Marine and Atmospheric Science
Will Drennan (Undergraduate)
Tel: 305-284-2180
E-mail: w.drennan@miami.edu
Location: Ungar 210-C

Martin Grosell (Graduate)
Tel: 305-421-4623
E-mail: mgrosell@rsmas.miami.edu
Location: Rosenstiel School