Troubleshooters are faculty members and administrators who serve as a resource for students seeking assistance with academic and non-academic matters. When regular channels have failed to bring resolution to your problem and after you have spoken to the appropriate Troubleshooter, you should contact the Ombudsperson. For non-academic issues, see Administrative Troubleshooters

School of Architecture
Ana Santana
Tel. 305-284-3730
Email: asantana@miami.edu
Location: 110B Architecture Bldg. 48

College of Arts and Sciences
Charles Mallery  
Tel: 305-284-3188
E-mail: cmallery@miami.edu
Location: 337 Ungar

Athena Sanders
Tel. 305-284-4333
Email:  a.sanders2@miami.edu
Location:  200 Ashe

School of Business Administration 
Ellen Marie McPhillip
Tel: 305-284-4641
E-mail: emcphillip@miami.edu
Location: 104 Merrick

Graduate Business
Lori Pryor
Tel: 305-284-2510
E-mail: lpryor@miami.edu
Location: 221 Jenkins

Cecilia Sanchez
305-284 1661
Email: csanchez@bus.miami.edu
Location:  221 Jenkins Bldg.

School of Communication
Luis Herrera
Tel: 305-284-5234
E-mail: lherrera@miami.edu
Location: 2037 Wolfson Bldg.

Continuing and International Education
Carol Wilson        
Tel: 305-284-4411
E-mail: carol@miami.edu
Location: 116 Allen Hall

School of Education
Gina Astorini
Tel: 305-284-3826
E-mail: gfastorini@miami.edu
Location: 312D Merrick

Distance Education
Executive Ph.D. in Biochemistry and Molecular Biology
Stephen Lee
Tel: 305-243-5777
Email: stephenlee@med.miami.edu

LL.M. in Real Property Development
Doug Bischoff
Tel: 305-284-4574
Email: dbischof@law.miami.edu
Location: B354 Law Administration Building

College of Engineering
Ram Narasimhan
Tel: 305-284-3100
E-mail: ram@miami.edu
Location: 244 McArthur

Graduate School
Koren Bedeau
Tel: 305-284-4154
E-mail: k.bedeau@miami.edu
Location: Ashe 235

School of Law
Janet Stearns       
Tel: 305-284-4551
E-mail: jstearns@law.miami.edu
Location: A212C Law Administration Bldg.

Leonard M. Miller School of Medicine
Alex Mechaber
Tel: 305-243-0496
E-mail: amechabe@med.miami.edu
Location: R-160

Ana Campo
Tel : 305-243-2003
Email : acampo@med.miami.edu
Location: R-160

Phillip and Patricia Frost School of Music 
Steven Moore
Tel: 305-284-6920
E-mail: smoore@miami.edu
Location: 128-C Gusman Hall

School of Nursing and Health Studies
Doris Ugarriza
Tel: 305-284-1551
E-mail: dugarriza@miami.edu
Location: 417 Schwartz Center

Richter Library
Sabino Iodice
Tel: 305-284-3551
E-mail: siodice@miami.edu
Location: Richter Library

Rosenstiel School of Marine and Atmospheric Science
Will Drennan (Undergraduate)
Tel: 305-284-2180
E-mail: w.drennan@miami.edu
Location: Ungar 210-C

Amy Clement (Graduate)
Tel. 305-421-4846
Email: aclement@rsmas.miami.edu).
Location: Rosenstiel School

Academic Ombudsperson
Robert Moore
Tel: 305-284-3187 
E-mail: rmoore@miami.edu
Location:  144 Pearson Residential College