The IAC is a part of Academic Computing within UM Information Technology. The role of the Center is to support related education activities here at UM. The two primary responsibilities are management of the classroom technology in over 70 classrooms and administration of the Blackboard Learning Management System.

The Instructional Advancement Centers’ (IAC) mission is to support, and recognize the instructional activities of the faculty in order to enhance teaching and learning at the University of Miami.

Blackboard Administration

The IAC manages all aspects of the Blackboard course management system. The IAC provides training and support for the learning management tools and provides other consultations to aid with the integration of technology into the classrooms.

Classroom Technology Administration

Manages the technology in the classrooms located in: Dooley Memorial, Whitten Learning Center, Cox Science, Allen Hall, and the residential colleges.

The Information Technology Project Management Office (IT PMO) is a service organization created for the specific purpose of supporting the successful and effective delivery of Information Technology projects. The mission of the PMO is two-fold:

• Create a foundation for consistent IT project success throughout the organization
• Guide key IT projects from implementation through a successful conclusion

Project Management Office (PMO):

Relationship Management

Communicates and collaborates with the business units on project status reporting (Public Relations centric)

Program Management

Coordinates planning, management and execution of multiple projects directed toward the same strategic goal

Portfolio Management

Oversees the processes, governance and tools used to plan, create, assess, balance and communicate the execution of the IT project or program portfolio (Resource centric)

IT Business Operations is responsible for the administrative and financial activities and contractual business for the University of Miami Department of Information Technology including Telecommunications.

Business Operations areas:

Purchasing

Responsible for all purchasing for the IT department and tracking the process flow from the creation of purchase requisitions through ensuring the payment of invoices.

Contracts

Administer all Information Technology contracts comprising of review, revision, negotiation, execution and renewals.

Budget

Prepare the Information Technology annual budget which includes budget development and monitoring. Perform financial modeling for Telecommunication rates and projects.

Accounting

Responsible for all the day-to-day accounting functions and activities, and ensure compliance with University financial policies and procedures which includes interaction with the Budget Office and Controller’s Office for financial reporting issues.

Billing

Handle the billing of Telecommunications services and equipment, perform monthly billing reconciliation and UM Account code billing changes, and provide the user community with Personal Security Codes (PSC) for long distance telephone calls.

Personnel

Delivery of day-to-day HR services and activities which encompass recruitment, new hires, orientation, promotions/reclassifications, performance evaluations, terminations, PTO tracking, and record maintenance.

Space

Facilitate in space planning, relocations, and renovations for the department.

General Administration

Process all business reimbursements (BERF), interdepartmental requisitions (IDR), check requisitions, and other payment requests. Handles cell phone issuance and compliance, and departmental travel.

The mission of the Chief Information Security Office is to safeguard the confidentiality, integrity, and availability of information systems by providing proactive security expertise, creating and maintaining a robust security architecture and fostering a culture of security awareness throughout the campus.

Scope
The Chief Information Security Office (CISO) is responsible for establishing and maintaining a security framework and comprehensive program that supports the University’s mission and goals. The security program will address:

• Security Management Practices (Security controls, Policies/Procedures, Risk Management)
• Access Control Systems (Identification/Authentication/Authorization, Access Control Models)
• Telecommunications and Network Security (TCP/IP, LAN/MAN/WAN Technologies, Firewall types and Architectures)
• Cryptography (Ciphers and Algorithms)
• Security Architecture and Models (Access control models, Certification/Accreditation)
• Operations Security (Responsibilities, Roles, Media Library and Resource Protection)
• Application and Systems Development (SDLC, Database Models)
• Business Continuity and Disaster Recovery (Planning, Roles/Responsibilities, Liability, BIA)
• Law, Investigation and Ethics (Laws, Crimes, Evidence handling)
• Physical Security (Location issues, physical vulnerabilities/threats, perimeter protection)
• Change Management
• Security awareness and training

Organizational Structure
The CISO reports directly to the Vice President of Information Technology/CIO. The CISO will be the strategic and managing body of IT security initiatives. There is also a need for an operational security group that implements controls, executes technical scans and audits, performs forensics, etc. This operational group will report up through the Technical Infrastructure Services area but will be tasked directly by the CISO. In order to maintain a trust barrier and separation of duties, the members of the operational security group will not have dual responsibility within the TIS area.

The mission of User Support Services is to provide technical assistance to support, enrich and empower the university community, assisting it to achieve excellence in instruction, research, clinical care, operations and reputation.

The Goals of User Support Services are:

• Provide focused, timely and relevant support in the effective use of current and emerging technologies
• Provide effective communication that keeps the right people informed with the right information at the right time
• Promote the efficient and cost-effective procurement, management and distribution of technology
• Secure end-user technologies to make them safe for use while not unnecessarily limiting their usability
• Promote a culture of collaboration that results in people and teams working effectively with an ever widening group of people
• Expose users to empowering technologies
• Commit to an ever-improving understanding of user needs, a willingness to be properly influenced by these needs, and an active effort to change to meet these needs

IT Enterprise Support Services (ITES)

SharePoint Management, Desktop Support, Media & Graphics, Web Support & Documentation, SWAT

IT Student Support Services (ITSSS)

CaneNet Connection, Computer Labs

IT Support Center (ITSC)

Customer Support Center

Technology Product Center (TPC)

Computer Hardware & Software Sales, IT Licensing & Contracts

IT Training (ITT)

Internal & External Training, EUTOG

Technical Infrastructure Services (TIS) is responsible for establishing, supporting and maintaining the technical infrastructure, including shared services, virtual services, central server services, security operations, technical operations and computer operations which support the goals and mission of the University.

Technical Infrastructure Services (TIS):

Infrastructure Shared Services

Provides Storage, Backups, Messaging and Collaboration, Directory Services for colleges and departments on the Coral Gables Campus.

Infrastructure Virtual Services

Provides Servers (HW/OS), Server Virtualization, Virtual Desktop Infrastructure, Management Tools and Alerting.

Central Server Services

Provides subscribers with a cost-effective support infrastructure that includes day-to-day computing support. Our technical staff supports the department’s computing needs including network access, data storage and backup, print services and more.

Security Operations

Provides information security ranging from network and computer security to physical access control systems. Also serves as the contact point for IT abuse issues and enforces the global security policies, standards, and guidelines and procedures.

Technical Operations

Supports the administrative enterprise server (mainframe) and Document Management infrastructure support, including operating system support, periodic software maintenance, infrastructure management, and high availability and serviceability.

Computer Operations

Provides support services 24 hours, 7 days a week for the administrative and academic departments at Coral Gables, Medical School and Marine Science University users' community.

Enterprise Application Services (EAS) provides an integrated solutions approach to services centered on the planning, development, operation and on-going support of University student, financial management, budget, procurement and human resources enterprise applications. We collaborate with our customers to identify flexible and affordable solutions that can unite key enterprise applications, or integrate with third-party applications. We continually strive to optimize the integration of our human, technology and information assets to help the University achieve its mission.

The goal of Enterprise Application Services (EAS) is to support the academic, research and administrative functions of the University to meet their strategic goals. EAS provides the user community with a set of integrated information systems and institutional databases that support the mission of the University. EAS also provides faculty, staff and students with enterprise applications that assist them in day-to-day activities.

Our six functional groupings are comprised of information technology and business professionals who work closely with our central administrative and academic offices and campus counterparts to investigate, develop, implement and support enterprise solutions to University administrative, academic and business needs.

Third Party Applications

Responsible for the full implementation lifecycle of supplier off-the-shelf systems. This area is the primary point of contact for all applications in this portfolio and coordinates project planning and analysis on these projects.

Emerging Applications

Focuses on evolving web based administrative and self-service systems for the University including myUM and UMApps.

Student Applications

Responsible for the administrative systems supporting all student functions of the University. This area supports the many student life-cycle components at the University.

Human Resource Applications

Provides technical expertise and support for maintaining and enhancing applications within the Human Resources portfolio. This includes employment history, payroll, employee benefits and student employment.

Financial Applications

Focuses on the administrative systems supporting financial related information. These include Accounts Payable, Budget, Financial Records, Property Control, Purchasing and Sponsored Programs.

Integration Services

Maintains application level shared services. These include database and application administration services; decision support services; document storage services; and web services supporting the University’s web presence.

The IAC is a part of Academic Computing within UM Information Technology. The role of the Center is to support related education activities here at UM. The two primary responsibilities are management of the classroom technology in over 70 classrooms and administration of the Blackboard Learning Management System.

The Instructional Advancement Centers’ (IAC) mission is to support, and recognize the instructional activities of the faculty in order to enhance teaching and learning at the University of Miami.

Blackboard Administration

The IAC manages all aspects of the Blackboard course management system. The IAC provides training and support for the learning management tools and provides other consultations to aid with the integration of technology into the classrooms.

Classroom Technology Administration

Manages the technology in the classrooms located in: Dooley Memorial, Whitten Learning Center, Cox Science, Allen Hall, and the residential colleges.

The Information Technology Project Management Office (IT PMO) is a service organization created for the specific purpose of supporting the successful and effective delivery of Information Technology projects. The mission of the PMO is two-fold:

• Create a foundation for consistent IT project success throughout the organization
• Guide key IT projects from implementation through a successful conclusion

Project Management Office (PMO):

Relationship Management

Communicates and collaborates with the business units on project status reporting (Public Relations centric)

Program Management

Coordinates planning, management and execution of multiple projects directed toward the same strategic goal

Portfolio Management

Oversees the processes, governance and tools used to plan, create, assess, balance and communicate the execution of the IT project or program portfolio (Resource centric)

IT Business Operations is responsible for the administrative and financial activities and contractual business for the University of Miami Department of Information Technology including Telecommunications.

Business Operations areas:

Purchasing

Responsible for all purchasing for the IT department and tracking the process flow from the creation of purchase requisitions through ensuring the payment of invoices.

Contracts

Administer all Information Technology contracts comprising of review, revision, negotiation, execution and renewals.

Budget

Prepare the Information Technology annual budget which includes budget development and monitoring. Perform financial modeling for Telecommunication rates and projects.

Accounting

Responsible for all the day-to-day accounting functions and activities, and ensure compliance with University financial policies and procedures which includes interaction with the Budget Office and Controller’s Office for financial reporting issues.

Billing

Handle the billing of Telecommunications services and equipment, perform monthly billing reconciliation and UM Account code billing changes, and provide the user community with Personal Security Codes (PSC) for long distance telephone calls.

Personnel

Delivery of day-to-day HR services and activities which encompass recruitment, new hires, orientation, promotions/reclassifications, performance evaluations, terminations, PTO tracking, and record maintenance.

Space

Facilitate in space planning, relocations, and renovations for the department.

General Administration

Process all business reimbursements (BERF), interdepartmental requisitions (IDR), check requisitions, and other payment requests. Handles cell phone issuance and compliance, and departmental travel.

The mission of the Chief Information Security Office is to safeguard the confidentiality, integrity, and availability of information systems by providing proactive security expertise, creating and maintaining a robust security architecture and fostering a culture of security awareness throughout the campus.

Scope
The Chief Information Security Office (CISO) is responsible for establishing and maintaining a security framework and comprehensive program that supports the University’s mission and goals. The security program will address:

• Security Management Practices (Security controls, Policies/Procedures, Risk Management)
• Access Control Systems (Identification/Authentication/Authorization, Access Control Models)
• Telecommunications and Network Security (TCP/IP, LAN/MAN/WAN Technologies, Firewall types and Architectures)
• Cryptography (Ciphers and Algorithms)
• Security Architecture and Models (Access control models, Certification/Accreditation)
• Operations Security (Responsibilities, Roles, Media Library and Resource Protection)
• Application and Systems Development (SDLC, Database Models)
• Business Continuity and Disaster Recovery (Planning, Roles/Responsibilities, Liability, BIA)
• Law, Investigation and Ethics (Laws, Crimes, Evidence handling)
• Physical Security (Location issues, physical vulnerabilities/threats, perimeter protection)
• Change Management
• Security awareness and training

Organizational Structure
The CISO reports directly to the Vice President of Information Technology/CIO. The CISO will be the strategic and managing body of IT security initiatives. There is also a need for an operational security group that implements controls, executes technical scans and audits, performs forensics, etc. This operational group will report up through the Technical Infrastructure Services area but will be tasked directly by the CISO. In order to maintain a trust barrier and separation of duties, the members of the operational security group will not have dual responsibility within the TIS area.

The mission of User Support Services is to provide technical assistance to support, enrich and empower the university community, assisting it to achieve excellence in instruction, research, clinical care, operations and reputation.

The Goals of User Support Services are:

• Provide focused, timely and relevant support in the effective use of current and emerging technologies
• Provide effective communication that keeps the right people informed with the right information at the right time
• Promote the efficient and cost-effective procurement, management and distribution of technology
• Secure end-user technologies to make them safe for use while not unnecessarily limiting their usability
• Promote a culture of collaboration that results in people and teams working effectively with an ever widening group of people
• Expose users to empowering technologies
• Commit to an ever-improving understanding of user needs, a willingness to be properly influenced by these needs, and an active effort to change to meet these needs

IT Enterprise Support Services (ITES)

SharePoint Management, Desktop Support, Media & Graphics, Web Support & Documentation, SWAT

IT Student Support Services (ITSSS)

CaneNet Connection, Computer Labs

IT Support Center (ITSC)

Customer Support Center

Technology Product Center (TPC)

Computer Hardware & Software Sales, IT Licensing & Contracts

IT Training (ITT)

Internal & External Training, EUTOG

Technical Infrastructure Services (TIS) is responsible for establishing, supporting and maintaining the technical infrastructure, including shared services, virtual services, central server services, security operations, technical operations and computer operations which support the goals and mission of the University.

Technical Infrastructure Services (TIS):

Infrastructure Shared Services

Provides Storage, Backups, Messaging and Collaboration, Directory Services for colleges and departments on the Coral Gables Campus.

Infrastructure Virtual Services

Provides Servers (HW/OS), Server Virtualization, Virtual Desktop Infrastructure, Management Tools and Alerting.

Central Server Services

Provides subscribers with a cost-effective support infrastructure that includes day-to-day computing support. Our technical staff supports the department’s computing needs including network access, data storage and backup, print services and more.

Security Operations

Provides information security ranging from network and computer security to physical access control systems. Also serves as the contact point for IT abuse issues and enforces the global security policies, standards, and guidelines and procedures.

Technical Operations

Supports the administrative enterprise server (mainframe) and Document Management infrastructure support, including operating system support, periodic software maintenance, infrastructure management, and high availability and serviceability.

Computer Operations

Provides support services 24 hours, 7 days a week for the administrative and academic departments at Coral Gables, Medical School and Marine Science University users' community.

Enterprise Application Services (EAS) provides an integrated solutions approach to services centered on the planning, development, operation and on-going support of University student, financial management, budget, procurement and human resources enterprise applications. We collaborate with our customers to identify flexible and affordable solutions that can unite key enterprise applications, or integrate with third-party applications. We continually strive to optimize the integration of our human, technology and information assets to help the University achieve its mission.

The goal of Enterprise Application Services (EAS) is to support the academic, research and administrative functions of the University to meet their strategic goals. EAS provides the user community with a set of integrated information systems and institutional databases that support the mission of the University. EAS also provides faculty, staff and students with enterprise applications that assist them in day-to-day activities.

Our six functional groupings are comprised of information technology and business professionals who work closely with our central administrative and academic offices and campus counterparts to investigate, develop, implement and support enterprise solutions to University administrative, academic and business needs.

Third Party Applications

Responsible for the full implementation lifecycle of supplier off-the-shelf systems. This area is the primary point of contact for all applications in this portfolio and coordinates project planning and analysis on these projects.

Emerging Applications

Focuses on evolving web based administrative and self-service systems for the University including myUM and UMApps.

Student Applications

Responsible for the administrative systems supporting all student functions of the University. This area supports the many student life-cycle components at the University.

Human Resource Applications

Provides technical expertise and support for maintaining and enhancing applications within the Human Resources portfolio. This includes employment history, payroll, employee benefits and student employment.

Financial Applications

Focuses on the administrative systems supporting financial related information. These include Accounts Payable, Budget, Financial Records, Property Control, Purchasing and Sponsored Programs.

Integration Services

Maintains application level shared services. These include database and application administration services; decision support services; document storage services; and web services supporting the University’s web presence.

The IAC is a part of Academic Computing within UM Information Technology. The role of the Center is to support related education activities here at UM. The two primary responsibilities are management of the classroom technology in over 70 classrooms and administration of the Blackboard Learning Management System.

The Instructional Advancement Centers’ (IAC) mission is to support, and recognize the instructional activities of the faculty in order to enhance teaching and learning at the University of Miami.

Blackboard Administration

The IAC manages all aspects of the Blackboard course management system. The IAC provides training and support for the learning management tools and provides other consultations to aid with the integration of technology into the classrooms.

Classroom Technology Administration

Manages the technology in the classrooms located in: Dooley Memorial, Whitten Learning Center, Cox Science, Allen Hall, and the residential colleges.

The Information Technology Project Management Office (IT PMO) is a service organization created for the specific purpose of supporting the successful and effective delivery of Information Technology projects. The mission of the PMO is two-fold:

• Create a foundation for consistent IT project success throughout the organization
• Guide key IT projects from implementation through a successful conclusion

Project Management Office (PMO):

Relationship Management

Communicates and collaborates with the business units on project status reporting (Public Relations centric)

Program Management

Coordinates planning, management and execution of multiple projects directed toward the same strategic goal

Portfolio Management

Oversees the processes, governance and tools used to plan, create, assess, balance and communicate the execution of the IT project or program portfolio (Resource centric)

IT Business Operations is responsible for the administrative and financial activities and contractual business for the University of Miami Department of Information Technology including Telecommunications.

Business Operations areas:

Purchasing

Responsible for all purchasing for the IT department and tracking the process flow from the creation of purchase requisitions through ensuring the payment of invoices.

Contracts

Administer all Information Technology contracts comprising of review, revision, negotiation, execution and renewals.

Budget

Prepare the Information Technology annual budget which includes budget development and monitoring. Perform financial modeling for Telecommunication rates and projects.

Accounting

Responsible for all the day-to-day accounting functions and activities, and ensure compliance with University financial policies and procedures which includes interaction with the Budget Office and Controller’s Office for financial reporting issues.

Billing

Handle the billing of Telecommunications services and equipment, perform monthly billing reconciliation and UM Account code billing changes, and provide the user community with Personal Security Codes (PSC) for long distance telephone calls.

Personnel

Delivery of day-to-day HR services and activities which encompass recruitment, new hires, orientation, promotions/reclassifications, performance evaluations, terminations, PTO tracking, and record maintenance.

Space

Facilitate in space planning, relocations, and renovations for the department.

General Administration

Process all business reimbursements (BERF), interdepartmental requisitions (IDR), check requisitions, and other payment requests. Handles cell phone issuance and compliance, and departmental travel.

The mission of the Chief Information Security Office is to safeguard the confidentiality, integrity, and availability of information systems by providing proactive security expertise, creating and maintaining a robust security architecture and fostering a culture of security awareness throughout the campus.

Scope
The Chief Information Security Office (CISO) is responsible for establishing and maintaining a security framework and comprehensive program that supports the University’s mission and goals. The security program will address:

• Security Management Practices (Security controls, Policies/Procedures, Risk Management)
• Access Control Systems (Identification/Authentication/Authorization, Access Control Models)
• Telecommunications and Network Security (TCP/IP, LAN/MAN/WAN Technologies, Firewall types and Architectures)
• Cryptography (Ciphers and Algorithms)
• Security Architecture and Models (Access control models, Certification/Accreditation)
• Operations Security (Responsibilities, Roles, Media Library and Resource Protection)
• Application and Systems Development (SDLC, Database Models)
• Business Continuity and Disaster Recovery (Planning, Roles/Responsibilities, Liability, BIA)
• Law, Investigation and Ethics (Laws, Crimes, Evidence handling)
• Physical Security (Location issues, physical vulnerabilities/threats, perimeter protection)
• Change Management
• Security awareness and training

Organizational Structure
The CISO reports directly to the Vice President of Information Technology/CIO. The CISO will be the strategic and managing body of IT security initiatives. There is also a need for an operational security group that implements controls, executes technical scans and audits, performs forensics, etc. This operational group will report up through the Technical Infrastructure Services area but will be tasked directly by the CISO. In order to maintain a trust barrier and separation of duties, the members of the operational security group will not have dual responsibility within the TIS area.

The mission of User Support Services is to provide technical assistance to support, enrich and empower the university community, assisting it to achieve excellence in instruction, research, clinical care, operations and reputation.

The Goals of User Support Services are:

• Provide focused, timely and relevant support in the effective use of current and emerging technologies
• Provide effective communication that keeps the right people informed with the right information at the right time
• Promote the efficient and cost-effective procurement, management and distribution of technology
• Secure end-user technologies to make them safe for use while not unnecessarily limiting their usability
• Promote a culture of collaboration that results in people and teams working effectively with an ever widening group of people
• Expose users to empowering technologies
• Commit to an ever-improving understanding of user needs, a willingness to be properly influenced by these needs, and an active effort to change to meet these needs

IT Enterprise Support Services (ITES)

SharePoint Management, Desktop Support, Media & Graphics, Web Support & Documentation, SWAT

IT Student Support Services (ITSSS)

CaneNet Connection, Computer Labs

IT Support Center (ITSC)

Customer Support Center

Technology Product Center (TPC)

Computer Hardware & Software Sales, IT Licensing & Contracts

IT Training (ITT)

Internal & External Training, EUTOG

Technical Infrastructure Services (TIS) is responsible for establishing, supporting and maintaining the technical infrastructure, including shared services, virtual services, central server services, security operations, technical operations and computer operations which support the goals and mission of the University.

Technical Infrastructure Services (TIS):

Infrastructure Shared Services

Provides Storage, Backups, Messaging and Collaboration, Directory Services for colleges and departments on the Coral Gables Campus.

Infrastructure Virtual Services

Provides Servers (HW/OS), Server Virtualization, Virtual Desktop Infrastructure, Management Tools and Alerting.

Central Server Services

Provides subscribers with a cost-effective support infrastructure that includes day-to-day computing support. Our technical staff supports the department’s computing needs including network access, data storage and backup, print services and more.

Security Operations

Provides information security ranging from network and computer security to physical access control systems. Also serves as the contact point for IT abuse issues and enforces the global security policies, standards, and guidelines and procedures.

Technical Operations

Supports the administrative enterprise server (mainframe) and Document Management infrastructure support, including operating system support, periodic software maintenance, infrastructure management, and high availability and serviceability.

Computer Operations

Provides support services 24 hours, 7 days a week for the administrative and academic departments at Coral Gables, Medical School and Marine Science University users' community.

Enterprise Application Services (EAS) provides an integrated solutions approach to services centered on the planning, development, operation and on-going support of University student, financial management, budget, procurement and human resources enterprise applications. We collaborate with our customers to identify flexible and affordable solutions that can unite key enterprise applications, or integrate with third-party applications. We continually strive to optimize the integration of our human, technology and information assets to help the University achieve its mission.

The goal of Enterprise Application Services (EAS) is to support the academic, research and administrative functions of the University to meet their strategic goals. EAS provides the user community with a set of integrated information systems and institutional databases that support the mission of the University. EAS also provides faculty, staff and students with enterprise applications that assist them in day-to-day activities.

Our six functional groupings are comprised of information technology and business professionals who work closely with our central administrative and academic offices and campus counterparts to investigate, develop, implement and support enterprise solutions to University administrative, academic and business needs.

Third Party Applications

Responsible for the full implementation lifecycle of supplier off-the-shelf systems. This area is the primary point of contact for all applications in this portfolio and coordinates project planning and analysis on these projects.

Emerging Applications

Focuses on evolving web based administrative and self-service systems for the University including myUM and UMApps.

Student Applications

Responsible for the administrative systems supporting all student functions of the University. This area supports the many student life-cycle components at the University.

Human Resource Applications

Provides technical expertise and support for maintaining and enhancing applications within the Human Resources portfolio. This includes employment history, payroll, employee benefits and student employment.

Financial Applications

Focuses on the administrative systems supporting financial related information. These include Accounts Payable, Budget, Financial Records, Property Control, Purchasing and Sponsored Programs.

Integration Services

Maintains application level shared services. These include database and application administration services; decision support services; document storage services; and web services supporting the University’s web presence.

The IAC is a part of Academic Computing within UM Information Technology. The role of the Center is to support related education activities here at UM. The two primary responsibilities are management of the classroom technology in over 70 classrooms and administration of the Blackboard Learning Management System.

The Instructional Advancement Centers’ (IAC) mission is to support, and recognize the instructional activities of the faculty in order to enhance teaching and learning at the University of Miami.

Blackboard Administration

The IAC manages all aspects of the Blackboard course management system. The IAC provides training and support for the learning management tools and provides other consultations to aid with the integration of technology into the classrooms.

Classroom Technology Administration

Manages the technology in the classrooms located in: Dooley Memorial, Whitten Learning Center, Cox Science, Allen Hall, and the residential colleges.

The Information Technology Project Management Office (IT PMO) is a service organization created for the specific purpose of supporting the successful and effective delivery of Information Technology projects. The mission of the PMO is two-fold:

• Create a foundation for consistent IT project success throughout the organization
• Guide key IT projects from implementation through a successful conclusion

Project Management Office (PMO):

Relationship Management

Communicates and collaborates with the business units on project status reporting (Public Relations centric)

Program Management

Coordinates planning, management and execution of multiple projects directed toward the same strategic goal

Portfolio Management

Oversees the processes, governance and tools used to plan, create, assess, balance and communicate the execution of the IT project or program portfolio (Resource centric)

IT Business Operations is responsible for the administrative and financial activities and contractual business for the University of Miami Department of Information Technology including Telecommunications.

Business Operations areas:

Purchasing

Responsible for all purchasing for the IT department and tracking the process flow from the creation of purchase requisitions through ensuring the payment of invoices.

Contracts

Administer all Information Technology contracts comprising of review, revision, negotiation, execution and renewals.

Budget

Prepare the Information Technology annual budget which includes budget development and monitoring. Perform financial modeling for Telecommunication rates and projects.

Accounting

Responsible for all the day-to-day accounting functions and activities, and ensure compliance with University financial policies and procedures which includes interaction with the Budget Office and Controller’s Office for financial reporting issues.

Billing

Handle the billing of Telecommunications services and equipment, perform monthly billing reconciliation and UM Account code billing changes, and provide the user community with Personal Security Codes (PSC) for long distance telephone calls.

Personnel

Delivery of day-to-day HR services and activities which encompass recruitment, new hires, orientation, promotions/reclassifications, performance evaluations, terminations, PTO tracking, and record maintenance.

Space

Facilitate in space planning, relocations, and renovations for the department.

General Administration

Process all business reimbursements (BERF), interdepartmental requisitions (IDR), check requisitions, and other payment requests. Handles cell phone issuance and compliance, and departmental travel.

The mission of the Chief Information Security Office is to safeguard the confidentiality, integrity, and availability of information systems by providing proactive security expertise, creating and maintaining a robust security architecture and fostering a culture of security awareness throughout the campus.

Scope
The Chief Information Security Office (CISO) is responsible for establishing and maintaining a security framework and comprehensive program that supports the University’s mission and goals. The security program will address:

• Security Management Practices (Security controls, Policies/Procedures, Risk Management)
• Access Control Systems (Identification/Authentication/Authorization, Access Control Models)
• Telecommunications and Network Security (TCP/IP, LAN/MAN/WAN Technologies, Firewall types and Architectures)
• Cryptography (Ciphers and Algorithms)
• Security Architecture and Models (Access control models, Certification/Accreditation)
• Operations Security (Responsibilities, Roles, Media Library and Resource Protection)
• Application and Systems Development (SDLC, Database Models)
• Business Continuity and Disaster Recovery (Planning, Roles/Responsibilities, Liability, BIA)
• Law, Investigation and Ethics (Laws, Crimes, Evidence handling)
• Physical Security (Location issues, physical vulnerabilities/threats, perimeter protection)
• Change Management
• Security awareness and training

Organizational Structure
The CISO reports directly to the Vice President of Information Technology/CIO. The CISO will be the strategic and managing body of IT security initiatives. There is also a need for an operational security group that implements controls, executes technical scans and audits, performs forensics, etc. This operational group will report up through the Technical Infrastructure Services area but will be tasked directly by the CISO. In order to maintain a trust barrier and separation of duties, the members of the operational security group will not have dual responsibility within the TIS area.

The mission of User Support Services is to provide technical assistance to support, enrich and empower the university community, assisting it to achieve excellence in instruction, research, clinical care, operations and reputation.

The Goals of User Support Services are:

• Provide focused, timely and relevant support in the effective use of current and emerging technologies
• Provide effective communication that keeps the right people informed with the right information at the right time
• Promote the efficient and cost-effective procurement, management and distribution of technology
• Secure end-user technologies to make them safe for use while not unnecessarily limiting their usability
• Promote a culture of collaboration that results in people and teams working effectively with an ever widening group of people
• Expose users to empowering technologies
• Commit to an ever-improving understanding of user needs, a willingness to be properly influenced by these needs, and an active effort to change to meet these needs

IT Enterprise Support Services (ITES)

SharePoint Management, Desktop Support, Media & Graphics, Web Support & Documentation, SWAT

IT Student Support Services (ITSSS)

CaneNet Connection, Computer Labs

IT Support Center (ITSC)

Customer Support Center

Technology Product Center (TPC)

Computer Hardware & Software Sales, IT Licensing & Contracts

IT Training (ITT)

Internal & External Training, EUTOG

Technical Infrastructure Services (TIS) is responsible for establishing, supporting and maintaining the technical infrastructure, including shared services, virtual services, central server services, security operations, technical operations and computer operations which support the goals and mission of the University.

Technical Infrastructure Services (TIS):

Infrastructure Shared Services

Provides Storage, Backups, Messaging and Collaboration, Directory Services for colleges and departments on the Coral Gables Campus.

Infrastructure Virtual Services

Provides Servers (HW/OS), Server Virtualization, Virtual Desktop Infrastructure, Management Tools and Alerting.

Central Server Services

Provides subscribers with a cost-effective support infrastructure that includes day-to-day computing support. Our technical staff supports the department’s computing needs including network access, data storage and backup, print services and more.

Security Operations

Provides information security ranging from network and computer security to physical access control systems. Also serves as the contact point for IT abuse issues and enforces the global security policies, standards, and guidelines and procedures.

Technical Operations

Supports the administrative enterprise server (mainframe) and Document Management infrastructure support, including operating system support, periodic software maintenance, infrastructure management, and high availability and serviceability.

Computer Operations

Provides support services 24 hours, 7 days a week for the administrative and academic departments at Coral Gables, Medical School and Marine Science University users' community.

Enterprise Application Services (EAS) provides an integrated solutions approach to services centered on the planning, development, operation and on-going support of University student, financial management, budget, procurement and human resources enterprise applications. We collaborate with our customers to identify flexible and affordable solutions that can unite key enterprise applications, or integrate with third-party applications. We continually strive to optimize the integration of our human, technology and information assets to help the University achieve its mission.

The goal of Enterprise Application Services (EAS) is to support the academic, research and administrative functions of the University to meet their strategic goals. EAS provides the user community with a set of integrated information systems and institutional databases that support the mission of the University. EAS also provides faculty, staff and students with enterprise applications that assist them in day-to-day activities.

Our six functional groupings are comprised of information technology and business professionals who work closely with our central administrative and academic offices and campus counterparts to investigate, develop, implement and support enterprise solutions to University administrative, academic and business needs.

Third Party Applications

Responsible for the full implementation lifecycle of supplier off-the-shelf systems. This area is the primary point of contact for all applications in this portfolio and coordinates project planning and analysis on these projects.

Emerging Applications

Focuses on evolving web based administrative and self-service systems for the University including myUM and UMApps.

Student Applications

Responsible for the administrative systems supporting all student functions of the University. This area supports the many student life-cycle components at the University.

Human Resource Applications

Provides technical expertise and support for maintaining and enhancing applications within the Human Resources portfolio. This includes employment history, payroll, employee benefits and student employment.

Financial Applications

Focuses on the administrative systems supporting financial related information. These include Accounts Payable, Budget, Financial Records, Property Control, Purchasing and Sponsored Programs.

Integration Services

Maintains application level shared services. These include database and application administration services; decision support services; document storage services; and web services supporting the University’s web presence.

The IAC is a part of Academic Computing within UM Information Technology. The role of the Center is to support related education activities here at UM. The two primary responsibilities are management of the classroom technology in over 70 classrooms and administration of the Blackboard Learning Management System.

The Instructional Advancement Centers’ (IAC) mission is to support, and recognize the instructional activities of the faculty in order to enhance teaching and learning at the University of Miami.

Blackboard Administration

The IAC manages all aspects of the Blackboard course management system. The IAC provides training and support for the learning management tools and provides other consultations to aid with the integration of technology into the classrooms.

Classroom Technology Administration

Manages the technology in the classrooms located in: Dooley Memorial, Whitten Learning Center, Cox Science, Allen Hall, and the residential colleges.

The Information Technology Project Management Office (IT PMO) is a service organization created for the specific purpose of supporting the successful and effective delivery of Information Technology projects. The mission of the PMO is two-fold:

• Create a foundation for consistent IT project success throughout the organization
• Guide key IT projects from implementation through a successful conclusion

Project Management Office (PMO):

Relationship Management

Communicates and collaborates with the business units on project status reporting (Public Relations centric)

Program Management

Coordinates planning, management and execution of multiple projects directed toward the same strategic goal

Portfolio Management

Oversees the processes, governance and tools used to plan, create, assess, balance and communicate the execution of the IT project or program portfolio (Resource centric)

IT Business Operations is responsible for the administrative and financial activities and contractual business for the University of Miami Department of Information Technology including Telecommunications.

Business Operations areas:

Purchasing

Responsible for all purchasing for the IT department and tracking the process flow from the creation of purchase requisitions through ensuring the payment of invoices.

Contracts

Administer all Information Technology contracts comprising of review, revision, negotiation, execution and renewals.

Budget

Prepare the Information Technology annual budget which includes budget development and monitoring. Perform financial modeling for Telecommunication rates and projects.

Accounting

Responsible for all the day-to-day accounting functions and activities, and ensure compliance with University financial policies and procedures which includes interaction with the Budget Office and Controller’s Office for financial reporting issues.

Billing

Handle the billing of Telecommunications services and equipment, perform monthly billing reconciliation and UM Account code billing changes, and provide the user community with Personal Security Codes (PSC) for long distance telephone calls.

Personnel

Delivery of day-to-day HR services and activities which encompass recruitment, new hires, orientation, promotions/reclassifications, performance evaluations, terminations, PTO tracking, and record maintenance.

Space

Facilitate in space planning, relocations, and renovations for the department.

General Administration

Process all business reimbursements (BERF), interdepartmental requisitions (IDR), check requisitions, and other payment requests. Handles cell phone issuance and compliance, and departmental travel.

The mission of the Chief Information Security Office is to safeguard the confidentiality, integrity, and availability of information systems by providing proactive security expertise, creating and maintaining a robust security architecture and fostering a culture of security awareness throughout the campus.

Scope
The Chief Information Security Office (CISO) is responsible for establishing and maintaining a security framework and comprehensive program that supports the University’s mission and goals. The security program will address:

• Security Management Practices (Security controls, Policies/Procedures, Risk Management)
• Access Control Systems (Identification/Authentication/Authorization, Access Control Models)
• Telecommunications and Network Security (TCP/IP, LAN/MAN/WAN Technologies, Firewall types and Architectures)
• Cryptography (Ciphers and Algorithms)
• Security Architecture and Models (Access control models, Certification/Accreditation)
• Operations Security (Responsibilities, Roles, Media Library and Resource Protection)
• Application and Systems Development (SDLC, Database Models)
• Business Continuity and Disaster Recovery (Planning, Roles/Responsibilities, Liability, BIA)
• Law, Investigation and Ethics (Laws, Crimes, Evidence handling)
• Physical Security (Location issues, physical vulnerabilities/threats, perimeter protection)
• Change Management
• Security awareness and training

Organizational Structure
The CISO reports directly to the Vice President of Information Technology/CIO. The CISO will be the strategic and managing body of IT security initiatives. There is also a need for an operational security group that implements controls, executes technical scans and audits, performs forensics, etc. This operational group will report up through the Technical Infrastructure Services area but will be tasked directly by the CISO. In order to maintain a trust barrier and separation of duties, the members of the operational security group will not have dual responsibility within the TIS area.

The mission of User Support Services is to provide technical assistance to support, enrich and empower the university community, assisting it to achieve excellence in instruction, research, clinical care, operations and reputation.

The Goals of User Support Services are:

• Provide focused, timely and relevant support in the effective use of current and emerging technologies
• Provide effective communication that keeps the right people informed with the right information at the right time
• Promote the efficient and cost-effective procurement, management and distribution of technology
• Secure end-user technologies to make them safe for use while not unnecessarily limiting their usability
• Promote a culture of collaboration that results in people and teams working effectively with an ever widening group of people
• Expose users to empowering technologies
• Commit to an ever-improving understanding of user needs, a willingness to be properly influenced by these needs, and an active effort to change to meet these needs

IT Enterprise Support Services (ITES)

SharePoint Management, Desktop Support, Media & Graphics, Web Support & Documentation, SWAT

IT Student Support Services (ITSSS)

CaneNet Connection, Computer Labs

IT Support Center (ITSC)

Customer Support Center

Technology Product Center (TPC)

Computer Hardware & Software Sales, IT Licensing & Contracts

IT Training (ITT)

Internal & External Training, EUTOG

Technical Infrastructure Services (TIS) is responsible for establishing, supporting and maintaining the technical infrastructure, including shared services, virtual services, central server services, security operations, technical operations and computer operations which support the goals and mission of the University.

Technical Infrastructure Services (TIS):

Infrastructure Shared Services

Provides Storage, Backups, Messaging and Collaboration, Directory Services for colleges and departments on the Coral Gables Campus.

Infrastructure Virtual Services

Provides Servers (HW/OS), Server Virtualization, Virtual Desktop Infrastructure, Management Tools and Alerting.

Central Server Services

Provides subscribers with a cost-effective support infrastructure that includes day-to-day computing support. Our technical staff supports the department’s computing needs including network access, data storage and backup, print services and more.

Security Operations

Provides information security ranging from network and computer security to physical access control systems. Also serves as the contact point for IT abuse issues and enforces the global security policies, standards, and guidelines and procedures.

Technical Operations

Supports the administrative enterprise server (mainframe) and Document Management infrastructure support, including operating system support, periodic software maintenance, infrastructure management, and high availability and serviceability.

Computer Operations

Provides support services 24 hours, 7 days a week for the administrative and academic departments at Coral Gables, Medical School and Marine Science University users' community.

Enterprise Application Services (EAS) provides an integrated solutions approach to services centered on the planning, development, operation and on-going support of University student, financial management, budget, procurement and human resources enterprise applications. We collaborate with our customers to identify flexible and affordable solutions that can unite key enterprise applications, or integrate with third-party applications. We continually strive to optimize the integration of our human, technology and information assets to help the University achieve its mission.

The goal of Enterprise Application Services (EAS) is to support the academic, research and administrative functions of the University to meet their strategic goals. EAS provides the user community with a set of integrated information systems and institutional databases that support the mission of the University. EAS also provides faculty, staff and students with enterprise applications that assist them in day-to-day activities.

Our six functional groupings are comprised of information technology and business professionals who work closely with our central administrative and academic offices and campus counterparts to investigate, develop, implement and support enterprise solutions to University administrative, academic and business needs.

Third Party Applications

Responsible for the full implementation lifecycle of supplier off-the-shelf systems. This area is the primary point of contact for all applications in this portfolio and coordinates project planning and analysis on these projects.

Emerging Applications

Focuses on evolving web based administrative and self-service systems for the University including myUM and UMApps.

Student Applications

Responsible for the administrative systems supporting all student functions of the University. This area supports the many student life-cycle components at the University.

Human Resource Applications

Provides technical expertise and support for maintaining and enhancing applications within the Human Resources portfolio. This includes employment history, payroll, employee benefits and student employment.

Financial Applications

Focuses on the administrative systems supporting financial related information. These include Accounts Payable, Budget, Financial Records, Property Control, Purchasing and Sponsored Programs.

Integration Services

Maintains application level shared services. These include database and application administration services; decision support services; document storage services; and web services supporting the University’s web presence.

The IAC is a part of Academic Computing within UM Information Technology. The role of the Center is to support related education activities here at UM. The two primary responsibilities are management of the classroom technology in over 70 classrooms and administration of the Blackboard Learning Management System.

The Instructional Advancement Centers’ (IAC) mission is to support, and recognize the instructional activities of the faculty in order to enhance teaching and learning at the University of Miami.

Blackboard Administration

The IAC manages all aspects of the Blackboard course management system. The IAC provides training and support for the learning management tools and provides other consultations to aid with the integration of technology into the classrooms.

Classroom Technology Administration

Manages the technology in the classrooms located in: Dooley Memorial, Whitten Learning Center, Cox Science, Allen Hall, and the residential colleges.

The Information Technology Project Management Office (IT PMO) is a service organization created for the specific purpose of supporting the successful and effective delivery of Information Technology projects. The mission of the PMO is two-fold:

• Create a foundation for consistent IT project success throughout the organization
• Guide key IT projects from implementation through a successful conclusion

Project Management Office (PMO):

Relationship Management

Communicates and collaborates with the business units on project status reporting (Public Relations centric)

Program Management

Coordinates planning, management and execution of multiple projects directed toward the same strategic goal

Portfolio Management

Oversees the processes, governance and tools used to plan, create, assess, balance and communicate the execution of the IT project or program portfolio (Resource centric)

IT Business Operations is responsible for the administrative and financial activities and contractual business for the University of Miami Department of Information Technology including Telecommunications.

Business Operations areas:

Purchasing

Responsible for all purchasing for the IT department and tracking the process flow from the creation of purchase requisitions through ensuring the payment of invoices.

Contracts

Administer all Information Technology contracts comprising of review, revision, negotiation, execution and renewals.

Budget

Prepare the Information Technology annual budget which includes budget development and monitoring. Perform financial modeling for Telecommunication rates and projects.

Accounting

Responsible for all the day-to-day accounting functions and activities, and ensure compliance with University financial policies and procedures which includes interaction with the Budget Office and Controller’s Office for financial reporting issues.

Billing

Handle the billing of Telecommunications services and equipment, perform monthly billing reconciliation and UM Account code billing changes, and provide the user community with Personal Security Codes (PSC) for long distance telephone calls.

Personnel

Delivery of day-to-day HR services and activities which encompass recruitment, new hires, orientation, promotions/reclassifications, performance evaluations, terminations, PTO tracking, and record maintenance.

Space

Facilitate in space planning, relocations, and renovations for the department.

General Administration

Process all business reimbursements (BERF), interdepartmental requisitions (IDR), check requisitions, and other payment requests. Handles cell phone issuance and compliance, and departmental travel.

The mission of the Chief Information Security Office is to safeguard the confidentiality, integrity, and availability of information systems by providing proactive security expertise, creating and maintaining a robust security architecture and fostering a culture of security awareness throughout the campus.

Scope
The Chief Information Security Office (CISO) is responsible for establishing and maintaining a security framework and comprehensive program that supports the University’s mission and goals. The security program will address:

• Security Management Practices (Security controls, Policies/Procedures, Risk Management)
• Access Control Systems (Identification/Authentication/Authorization, Access Control Models)
• Telecommunications and Network Security (TCP/IP, LAN/MAN/WAN Technologies, Firewall types and Architectures)
• Cryptography (Ciphers and Algorithms)
• Security Architecture and Models (Access control models, Certification/Accreditation)
• Operations Security (Responsibilities, Roles, Media Library and Resource Protection)
• Application and Systems Development (SDLC, Database Models)
• Business Continuity and Disaster Recovery (Planning, Roles/Responsibilities, Liability, BIA)
• Law, Investigation and Ethics (Laws, Crimes, Evidence handling)
• Physical Security (Location issues, physical vulnerabilities/threats, perimeter protection)
• Change Management
• Security awareness and training

Organizational Structure
The CISO reports directly to the Vice President of Information Technology/CIO. The CISO will be the strategic and managing body of IT security initiatives. There is also a need for an operational security group that implements controls, executes technical scans and audits, performs forensics, etc. This operational group will report up through the Technical Infrastructure Services area but will be tasked directly by the CISO. In order to maintain a trust barrier and separation of duties, the members of the operational security group will not have dual responsibility within the TIS area.

The mission of User Support Services is to provide technical assistance to support, enrich and empower the university community, assisting it to achieve excellence in instruction, research, clinical care, operations and reputation.

The Goals of User Support Services are:

• Provide focused, timely and relevant support in the effective use of current and emerging technologies
• Provide effective communication that keeps the right people informed with the right information at the right time
• Promote the efficient and cost-effective procurement, management and distribution of technology
• Secure end-user technologies to make them safe for use while not unnecessarily limiting their usability
• Promote a culture of collaboration that results in people and teams working effectively with an ever widening group of people
• Expose users to empowering technologies
• Commit to an ever-improving understanding of user needs, a willingness to be properly influenced by these needs, and an active effort to change to meet these needs

IT Enterprise Support Services (ITES)

SharePoint Management, Desktop Support, Media & Graphics, Web Support & Documentation, SWAT

IT Student Support Services (ITSSS)

CaneNet Connection, Computer Labs

IT Support Center (ITSC)

Customer Support Center

Technology Product Center (TPC)

Computer Hardware & Software Sales, IT Licensing & Contracts

IT Training (ITT)

Internal & External Training, EUTOG

Technical Infrastructure Services (TIS) is responsible for establishing, supporting and maintaining the technical infrastructure, including shared services, virtual services, central server services, security operations, technical operations and computer operations which support the goals and mission of the University.

Technical Infrastructure Services (TIS):

Infrastructure Shared Services

Provides Storage, Backups, Messaging and Collaboration, Directory Services for colleges and departments on the Coral Gables Campus.

Infrastructure Virtual Services

Provides Servers (HW/OS), Server Virtualization, Virtual Desktop Infrastructure, Management Tools and Alerting.

Central Server Services

Provides subscribers with a cost-effective support infrastructure that includes day-to-day computing support. Our technical staff supports the department’s computing needs including network access, data storage and backup, print services and more.

Security Operations

Provides information security ranging from network and computer security to physical access control systems. Also serves as the contact point for IT abuse issues and enforces the global security policies, standards, and guidelines and procedures.

Technical Operations

Supports the administrative enterprise server (mainframe) and Document Management infrastructure support, including operating system support, periodic software maintenance, infrastructure management, and high availability and serviceability.

Computer Operations

Provides support services 24 hours, 7 days a week for the administrative and academic departments at Coral Gables, Medical School and Marine Science University users' community.

Enterprise Application Services (EAS) provides an integrated solutions approach to services centered on the planning, development, operation and on-going support of University student, financial management, budget, procurement and human resources enterprise applications. We collaborate with our customers to identify flexible and affordable solutions that can unite key enterprise applications, or integrate with third-party applications. We continually strive to optimize the integration of our human, technology and information assets to help the University achieve its mission.

The goal of Enterprise Application Services (EAS) is to support the academic, research and administrative functions of the University to meet their strategic goals. EAS provides the user community with a set of integrated information systems and institutional databases that support the mission of the University. EAS also provides faculty, staff and students with enterprise applications that assist them in day-to-day activities.

Our six functional groupings are comprised of information technology and business professionals who work closely with our central administrative and academic offices and campus counterparts to investigate, develop, implement and support enterprise solutions to University administrative, academic and business needs.

Third Party Applications

Responsible for the full implementation lifecycle of supplier off-the-shelf systems. This area is the primary point of contact for all applications in this portfolio and coordinates project planning and analysis on these projects.

Emerging Applications

Focuses on evolving web based administrative and self-service systems for the University including myUM and UMApps.

Student Applications

Responsible for the administrative systems supporting all student functions of the University. This area supports the many student life-cycle components at the University.

Human Resource Applications

Provides technical expertise and support for maintaining and enhancing applications within the Human Resources portfolio. This includes employment history, payroll, employee benefits and student employment.

Financial Applications

Focuses on the administrative systems supporting financial related information. These include Accounts Payable, Budget, Financial Records, Property Control, Purchasing and Sponsored Programs.

Integration Services

Maintains application level shared services. These include database and application administration services; decision support services; document storage services; and web services supporting the University’s web presence.

The IAC is a part of Academic Computing within UM Information Technology. The role of the Center is to support related education activities here at UM. The two primary responsibilities are management of the classroom technology in over 70 classrooms and administration of the Blackboard Learning Management System.

The Instructional Advancement Centers’ (IAC) mission is to support, and recognize the instructional activities of the faculty in order to enhance teaching and learning at the University of Miami.

Blackboard Administration

The IAC manages all aspects of the Blackboard course management system. The IAC provides training and support for the learning management tools and provides other consultations to aid with the integration of technology into the classrooms.

Classroom Technology Administration

Manages the technology in the classrooms located in: Dooley Memorial, Whitten Learning Center, Cox Science, Allen Hall, and the residential colleges.

The Information Technology Project Management Office (IT PMO) is a service organization created for the specific purpose of supporting the successful and effective delivery of Information Technology projects. The mission of the PMO is two-fold:

• Create a foundation for consistent IT project success throughout the organization
• Guide key IT projects from implementation through a successful conclusion

Project Management Office (PMO):

Relationship Management

Communicates and collaborates with the business units on project status reporting (Public Relations centric)

Program Management

Coordinates planning, management and execution of multiple projects directed toward the same strategic goal

Portfolio Management

Oversees the processes, governance and tools used to plan, create, assess, balance and communicate the execution of the IT project or program portfolio (Resource centric)

IT Business Operations is responsible for the administrative and financial activities and contractual business for the University of Miami Department of Information Technology including Telecommunications.

Business Operations areas:

Purchasing

Responsible for all purchasing for the IT department and tracking the process flow from the creation of purchase requisitions through ensuring the payment of invoices.

Contracts

Administer all Information Technology contracts comprising of review, revision, negotiation, execution and renewals.

Budget

Prepare the Information Technology annual budget which includes budget development and monitoring. Perform financial modeling for Telecommunication rates and projects.

Accounting

Responsible for all the day-to-day accounting functions and activities, and ensure compliance with University financial policies and procedures which includes interaction with the Budget Office and Controller’s Office for financial reporting issues.

Billing

Handle the billing of Telecommunications services and equipment, perform monthly billing reconciliation and UM Account code billing changes, and provide the user community with Personal Security Codes (PSC) for long distance telephone calls.

Personnel

Delivery of day-to-day HR services and activities which encompass recruitment, new hires, orientation, promotions/reclassifications, performance evaluations, terminations, PTO tracking, and record maintenance.

Space

Facilitate in space planning, relocations, and renovations for the department.

General Administration

Process all business reimbursements (BERF), interdepartmental requisitions (IDR), check requisitions, and other payment requests. Handles cell phone issuance and compliance, and departmental travel.

The mission of the Chief Information Security Office is to safeguard the confidentiality, integrity, and availability of information systems by providing proactive security expertise, creating and maintaining a robust security architecture and fostering a culture of security awareness throughout the campus.

Scope
The Chief Information Security Office (CISO) is responsible for establishing and maintaining a security framework and comprehensive program that supports the University’s mission and goals. The security program will address:

• Security Management Practices (Security controls, Policies/Procedures, Risk Management)
• Access Control Systems (Identification/Authentication/Authorization, Access Control Models)
• Telecommunications and Network Security (TCP/IP, LAN/MAN/WAN Technologies, Firewall types and Architectures)
• Cryptography (Ciphers and Algorithms)
• Security Architecture and Models (Access control models, Certification/Accreditation)
• Operations Security (Responsibilities, Roles, Media Library and Resource Protection)
• Application and Systems Development (SDLC, Database Models)
• Business Continuity and Disaster Recovery (Planning, Roles/Responsibilities, Liability, BIA)
• Law, Investigation and Ethics (Laws, Crimes, Evidence handling)
• Physical Security (Location issues, physical vulnerabilities/threats, perimeter protection)
• Change Management
• Security awareness and training

Organizational Structure
The CISO reports directly to the Vice President of Information Technology/CIO. The CISO will be the strategic and managing body of IT security initiatives. There is also a need for an operational security group that implements controls, executes technical scans and audits, performs forensics, etc. This operational group will report up through the Technical Infrastructure Services area but will be tasked directly by the CISO. In order to maintain a trust barrier and separation of duties, the members of the operational security group will not have dual responsibility within the TIS area.

The mission of User Support Services is to provide technical assistance to support, enrich and empower the university community, assisting it to achieve excellence in instruction, research, clinical care, operations and reputation.

The Goals of User Support Services are:

• Provide focused, timely and relevant support in the effective use of current and emerging technologies
• Provide effective communication that keeps the right people informed with the right information at the right time
• Promote the efficient and cost-effective procurement, management and distribution of technology
• Secure end-user technologies to make them safe for use while not unnecessarily limiting their usability
• Promote a culture of collaboration that results in people and teams working effectively with an ever widening group of people
• Expose users to empowering technologies
• Commit to an ever-improving understanding of user needs, a willingness to be properly influenced by these needs, and an active effort to change to meet these needs

IT Enterprise Support Services (ITES)

SharePoint Management, Desktop Support, Media & Graphics, Web Support & Documentation, SWAT

IT Student Support Services (ITSSS)

CaneNet Connection, Computer Labs

IT Support Center (ITSC)

Customer Support Center

Technology Product Center (TPC)

Computer Hardware & Software Sales, IT Licensing & Contracts

IT Training (ITT)

Internal & External Training, EUTOG

Technical Infrastructure Services (TIS) is responsible for establishing, supporting and maintaining the technical infrastructure, including shared services, virtual services, central server services, security operations, technical operations and computer operations which support the goals and mission of the University.

Technical Infrastructure Services (TIS):

Infrastructure Shared Services

Provides Storage, Backups, Messaging and Collaboration, Directory Services for colleges and departments on the Coral Gables Campus.

Infrastructure Virtual Services

Provides Servers (HW/OS), Server Virtualization, Virtual Desktop Infrastructure, Management Tools and Alerting.

Central Server Services

Provides subscribers with a cost-effective support infrastructure that includes day-to-day computing support. Our technical staff supports the department’s computing needs including network access, data storage and backup, print services and more.

Security Operations

Provides information security ranging from network and computer security to physical access control systems. Also serves as the contact point for IT abuse issues and enforces the global security policies, standards, and guidelines and procedures.

Technical Operations

Supports the administrative enterprise server (mainframe) and Document Management infrastructure support, including operating system support, periodic software maintenance, infrastructure management, and high availability and serviceability.

Computer Operations

Provides support services 24 hours, 7 days a week for the administrative and academic departments at Coral Gables, Medical School and Marine Science University users' community.

Enterprise Application Services (EAS) provides an integrated solutions approach to services centered on the planning, development, operation and on-going support of University student, financial management, budget, procurement and human resources enterprise applications. We collaborate with our customers to identify flexible and affordable solutions that can unite key enterprise applications, or integrate with third-party applications. We continually strive to optimize the integration of our human, technology and information assets to help the University achieve its mission.

The goal of Enterprise Application Services (EAS) is to support the academic, research and administrative functions of the University to meet their strategic goals. EAS provides the user community with a set of integrated information systems and institutional databases that support the mission of the University. EAS also provides faculty, staff and students with enterprise applications that assist them in day-to-day activities.

Our six functional groupings are comprised of information technology and business professionals who work closely with our central administrative and academic offices and campus counterparts to investigate, develop, implement and support enterprise solutions to University administrative, academic and business needs.

Third Party Applications

Responsible for the full implementation lifecycle of supplier off-the-shelf systems. This area is the primary point of contact for all applications in this portfolio and coordinates project planning and analysis on these projects.

Emerging Applications

Focuses on evolving web based administrative and self-service systems for the University including myUM and UMApps.

Student Applications

Responsible for the administrative systems supporting all student functions of the University. This area supports the many student life-cycle components at the University.

Human Resource Applications

Provides technical expertise and support for maintaining and enhancing applications within the Human Resources portfolio. This includes employment history, payroll, employee benefits and student employment.

Financial Applications

Focuses on the administrative systems supporting financial related information. These include Accounts Payable, Budget, Financial Records, Property Control, Purchasing and Sponsored Programs.

Integration Services

Maintains application level shared services. These include database and application administration services; decision support services; document storage services; and web services supporting the University’s web presence.