Click here to get a UMail account.

Send an email to umail@miami.edu with your name, UM ID, and contact information. You will be contacted by the UMail staff once the account has been closed.

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2010

Currently, most faculty, staff, and degree seeking students, both graduate and undergraduate, are eligible to sign up for a UMail account. However, there are exceptions. Medical students and employees should contact Medical Information Technology at 305-243-5999 or visit their website at http://it.med.miami.edu/ to obtain an email account. RSMAS students and employees should visit the RSMAS Computer Facilities (RCF) website at http://rcf.rsmas.miami.edu/rcf/email.html for email account information. Other exceptions include employees of the Law School, School of Arts and Sciences, and the School of Business. These employees will need to contact their respective IT departments for additional information.

An e-mail alias is an alternate address pointing to where you want your e-mail delivered. An e-mail alias is not a physical mailbox. It must point to a preferred email address in order to work. Students at the University of Miami are automatically assigned an e-mail alias in the form of yourname@umiami.edu, where “yourname” takes the form of the first initial followed by a period and then your last name. (Note that a number may be added to your last name if someone has already been assigned an identical e-mail alias.)

A preferred email address is the physical location where your email is stored. Any email sent to your e-mail alias is delivered to your preferred email address.

Throughout the year, the University of Miami has many occurrences when it is necessary to communicate directly with students and employees about critical information and deadlines (e.g. hurricanes and emergency procedures). All official notifications from the University of Miami to students and employees are sent electronically to their UM email alias. Previously, students or employees were permitted to forward their UM email alias addressed to third party email providers (i.e., Gmail, AOL). This was a useful process for many and worked well for a period of time. However, with the increasing problem of unsolicited email (SPAM), the policies of the major third party providers changed. They now regularly block forwarded messages from the University of Miami as a result of their protocols. This has resulted at times, in a large number of students and/or employees being unable to receive important announcements both from the University of Miami and from listservs maintained by organizations, faculty, staff and administrators.

Although you're not required to have a UMail account, you are required to have an email account on a University authorized email server (e.g., Miller Medical School, Law School, RSMAS).

Having a UMail account helps ensure the delivery of emails sent within the University of Miami. Having a UMail account does not affect your other accounts. Email sent to your other accounts will continue to be delivered. As a matter of fact, you may be able to use Outlook to view your UMail and your other email accounts at one time! (depending on your provider).

UMail is accessible via the Internet at https://umail.miami.edu. UMail's web interface is known as Outlook Web Access, and is a web-based version of Microsoft Outlook including most of the client application's functionality.

The mailbox size limit is 2GB. When your mailbox reaches 1.8GB you will receive a warning email stating you can only receive emails until you delete or archive old emails.

The current size limit for sending and receiving messages is 30MB.

If you exceed the alotted data transfer, you can absorb excessive costs from your provider.

Please send an email to umail@miami.edu and include your name and any pertinent information regarding the situation.

The department of Information Technology recommends and supports using Microsoft Outlook Express. Other IMAP clients can be used as long as the outgoing and incoming server is known, however, they may not be supported. These are the settings you would need for other IMAP email clients:

• Incoming IMAP Server: imap.umail.miami.edu
• Outgoing SMTP Server: smtp.umail.miami.edu
• Outgoing mail SMTP port number: 587
• Incoming mail IMAP port number: 993
• Server requires SSL for IMAP and SMTP
• The server requires authentication (username and password)

Phishing attacks use both social engineering and technical subterfuge to steal consumers' personal identity data and financial account credentials. Social-engineering schemes use 'spoofed' e-mails to lead consumers to counterfeit websites designed to trick recipients into divulging financial data such as credit card numbers, account usernames, passwords and social security numbers. Hijacking brand names of banks, e-retailers and credit card companies, phishers often convince recipients to respond. Technical subterfuge schemes plant crimeware onto PCs to steal credentials directly, often using Trojan keylogger spyware.

Email spoofing may occur in different forms, but all have a similar result: a user receives email that appears to have originated from one source when it actually was sent from another source. Email spoofing is often an attempt to trick the user into making a damaging statement or releasing sensitive information (such as passwords). Examples of spoofed email that could affect the security of your site include:

• Email claiming to be from a system administrator requesting users to change their passwords to a specified string and threatening to suspend their account if they do not do this.
• Email claiming to be from a person in authority requesting users to send them a copy of a password file or other sensitive information.

Exchange Intelligent Message Filter (IMF) provides advanced server-side message filtering designed to combat the influx of unsolicited commercial e-mail, also known as spam or junk e-mail. By using e-mail characteristics tracked by a proprietary technology IMF can determine whether each incoming e-mail message is likely to be spam. Email identified as spam is then delivered to the Junk E-mail folder. Please note that legitimate e-mail could be flagged as spam. For this reason, everyone should periodically check their Junk E-mail folder.

It may be possible to migrate the items from other service provider. Please consult with our technicians at CaneNet Connection for assistance.

Yes, click here to see how.

You will be able to access your UMail account for up 12 months after you graduate. If you need help migrating your email from UMail, the staff at CaneNet Connection will be glad to assist.

If you left the University of Miami on amicable terms, you will be able to access your UMail account for up to 3 months. If you need help migrating your email from UMail, the staff at CaneNet Connection will be glad to assist.

The GAL is a directory of all students, faculty, and staff email addresses at the University of Miami.

Please see Global Address List Discrepancies.

Please see Global Address List Discrepancies.

At the University there are a number of changes constantly going on with the email server like new mailboxes, migrations, name changes, deletions, etc. These changes go into effect at various times across the University and can sometimes lead you to see user listings in the GAL that others may not see or vice versa. This is due to the different times that each person’s address book updates. By default, Outlook downloads an Offline Address Book, a copy of the Global Address List (GAL) that is updated every 24 hours. When updates are being made to the address book, your Offline Address Book may be out of date until the next scheduled update. Additionally, users on the Medical campus may see users you do not and the other way around. The Medical Campus GAL acts independently from the Coral Gables campus GAL allowing for such differences.

You can manually update your Address Book to see the most recent changes to the GAL. *

1. Go to the File menu → Account Settings → Download Address Book
2. Be sure to uncheck the box titled Download changes since last Send/Receive and then click OK.

1. Go to the Tools menu → Send/Receive → Download Address Book
2. Be sure to uncheck the box titled Download changes since last Send/Receive and then click OK.

* Note that manually updating your Address Book may not allow you to see users from another campus.

Information in the Global Address List is pulled from Human Resources Records. If your information is incorrect, please see Incorrect Global Address List Information

Most of the personal information listed in the GAL can be updated in myUM. This information includes: Work Address, Locator Code, Phone number, Supervisor. Please note, some information is subject to approval by Human Resources. To change information in myUM, on the Home tab, select "Personal, Address, and Emergency/Evacuation Information." Update information under the "UM Work Address" heading. Once changes are approved by HR, please allow 24-48 hours for changes to show up in the GAL.

Other information, i.e. Job Title, Department, must be updated by Human Resources. To initiate this request, contact HR Records at 305-284-3799.

Any official name changes (i.e. last name change) must first be approved through Human Resources. To initiate this request, contact HR Records at 305-284-3799.

Once approved through HR, or for any other name changes (i.e. nicknames), please email itsupportcenter@miami.edu for the requested name change.

If you email a person enough times, Outlook remembers that person’s email address as an autocomplete entry. When using autocomplete, you only need to enter the first few letters in their name or email address and it will complete the rest for you. When the Global Address List has been updated those saved entries may no longer be valid. Therefore emailing someone using that autocomplete entry may cause you to receive a return message saying the email address is no longer valid. To correct this you will need to delete that person’s autocomplete entry and then add the user’s name again using the GAL.

To remove an autocomplete entry:

1. Open a new email message.
2. Type the first few characters of the cache entry that you want to remove.
3. When the entry appears in the "suggested names" list, move your mouse pointer over the name until it becomes highlighted. (But do not click the name).
4. When the "X" icon appears next to the highlighted name, click X to remove the name from the list.

1. Open a new email message.
2. Type the first few characters of the nickname cache entry that you want to remove from the cache.
3. When the entry appears in the "suggested names" list, use the UP and DOWN arrow keys on your keyboard to select the entry, and then press DELETE on your keyboard.

Once the autocomplete entries are removed, begin addressing users by selecting their name from the GAL. After this has been done a few times a new autocomplete entry with the updated information will be added.

Outlook Web Access will look different and function differently depending on the Internet browser you use to access it. Browsers other than Internet Explorer 5.5 and above may not provide all the features, options, and functionality of OWA. Internet Explorer 6.0 and above is the recommended (supported) browser for UMail.

You will need to enable session-based cookies in order to use OWA. If your browser does not have this option enabled, you will not be allowed access to OWA and will be redirected to a page explaining that cookies are not enabled on your PC. These cookies are not stored on your PC and are used to enforce secure logoff and session idle timeout. It does not store your personal data.

I am using Firefox on a Mac to access Outlook Web Access and every time I try to download an attachment such as a Word document or Adobe PDF, the file is saved with the extension .asphx. How do I get the file to open correctly?

UMail is accessible via the Internet at https://umail.miami.edu. The web interface closely resembles the Microsoft Outlook client. To learn how to configure UMail on Microsoft Entourage, click here.

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