SecureSend is a web based file transfer system that allows a user to securely transfer and receive files.

Using a web browser, visit the site at https://secure.send.miami.edu. Enter your @miami.edu email address and CaneID password, and then click the Login button.

Files can be sent to a recipient as follows:

Internal Users (i.e. users with an @miami.edu address):

1. Log in to https://secure.send.miami.edu using your @miami.edu email address and CaneID password.
2. Click the Send File tab.
3. In the To: field, enter the recipient's email address.
4. In the Subject field, enter a subject for the message.
5. Click the Choose File/Folder button which should bring up the user's current file system where a file for upload is selected.
6. Once uploaded, an optional message can be entered to the recipient in the message area.
7. Click Send to complete the send transaction.
8. The recipient should receive an email notification stating that a file has been received. From there, the recipient should be able to click a download link to retrieve the file sent.

External Users (i.e. users with an address other than a @miami.edu address):

1. Log in to https://secure.send.miami.edu using your @miami.edu email address and CaneID password.
2. Click the Send File tab.
3. In the To: field, enter the recipient's email address.
4. In the Subject field, enter a subject for the message.
5. Click the Choose File/Folder button which should bring up the user's current file system where a file for upload is selected.
6. Once uploaded, an optional message can be entered to the recipient in the message area.
7. Click Send to complete the send transaction.
8. The recipient should receive an email notification stating that a file has been received. From there, the recipient should be able to click a download link to retrieve the file sent.
9. If the external user has not registered an account, the system will prompt the external user to enter his/her email address.
10. If the external user is new or had not used the system in the last 15 days, it will enter a verification process that will send an email to the user's address for verification.
11. Clicking on the link in that email will allow for new password creation and access to the sent file.
12. Future file receipts by the external user will need to be verified with the password created.

To make a request for a user to send a file:

1. Log in to https://secure.send.miami.edu using your @miami.edu email address and CaneID password.
2. Click the Send File tab and choose the Request File button to the right.
3. In the To: field, enter the sender's email address who will send you the file along with a Subject and note to the sender if needed.
4. The file's sender should receive a message from the SecureSend system with a link that will redirect to the SecureSend website that will allow for a file upload.
   1. In the From: field, it should already display the Sender's address.
   2. In the To: field, it should already display the Recipient's address.
   3. Click the Choose File/Folder button which should bring up the user's current file system where a file for upload is selected.
   4. Once uploaded, an optional message can be entered to the recipient.
5. Click Send to complete the send transaction.
6. The recipient should receive an email notification stating that a file has been received. From there, the recipient should be able to click a download link to retrieve the file sent.

All Windows, Mac OS X, iOS, and Linux operations systems with a current web browser are supported.

Yes, all files are scanned upon upload and delivery utilizing F-Secure.

Yes, uploaded data sits securely on the appliance using AES 128-bit encryption.

Yes.

Please contact the IT Support Center (formerly known as the Help Desk) at 305-284-6565 with questions or concerns regarding the system's usage.

The system uses the 2048-bit SSL encryption when transferring and receiving files.

The Outlook Plug-in is a software application that allows for file transfer using the Outlook email client rather than the standard SecureSend web interface.

If a file attached to an email meets a predetermined criterion for secure transfer, it will be sent to the recipient using the SecureSend appliance. The recipient should receive an email to retrieve the file from a secured link.

No. Administrators of the SecureSend system are not able to see the contents of the files transferred.

Yes.

Yes.

No. However, usage is limited to UM staff, faculty and student use only.

Yes, files can be sent to others not affiliated with the University.

A transfer file size limit is not imposed.

No, a user is not limited to the amount and size of files that can be transferred.

In general, the link to uploaded files expires after 14 days; however, files greater than 2048 MB (2 GB) in size will expire and are deleted after 7 days.

Yes. The request for a file will need to be initiated by a University user to an external user.

No, we are limited to SSL HTTPS web transfers at this time.

A file upload time will depend on network connection and line speed. We do not rate limit your transfers.

Yes. Multiple files or folders can be uploaded at once.

Yes, through the File Manager menu.

No.

Yes, however, the new recipient will not be able to access the file.

Yes.

A request can be made to the sender to resend the file as long as the link has not passed the retention period.

A report can be requested from the SecureSend interface under the sender’s account and will display whether or not the file was opened.

The system does not allow for forwarding of files.