Voice and Network Orders

AKAs: Orders, Voice and Network

Eligible: Faculty & Staff Availability: Monday - Friday, 8:00 a.m. - 6:00 p.m. Support: Monday - Friday, 8:00 a.m. - 6:00 p.m.

Support Center Contact Info
Med IT Help Info
Standard Orders - Prepare a Telecommunications Service Requisition (TSR) describing the location of the installation and the type of equipment required. Large Orders - Meetings involving Telecommunications staff may be required depending on the job’s size. Rush Orders - A premium charge of 25% of the total labor cost applies if work is requested and begun within three business days of confirmation of an order. However, this response time may not always be possible. If priority is requested, the customer should specify and write “RUSH” on the TSR. A Customer Service Representative (CSR) will contact you to confirm the details of the request and advise if the rush can be accommodated.

Costs
The hourly labor rate is $72.10 per hour. Based on the services selected, other charges may be incurred for necessary materials and hardware.