Unified Contact Center Enterprise VoIP

AKAs: Contact Center VoIP, UCCE

Eligible: Faculty & Staff Availability: 24 Hours, 7 Days Support: Monday - Friday, 8:00 a.m. - 6:00 p.m.

Support Center Contact Info
Med IT Help Info
This sophisticated automatic call center service contains standard features of automated attendant and call distribution as well as advanced capabilities including: Scripting, Broadcast Announcements, Computer Telephone Integration (CTI), Expanded Reports (including “Cradle to Grave” reporting) GUI (graphical user interface) based Skill-set routing and call prioritizing. Many other features are also available.

  • All users: Requires digital VoIP lines and VoIP phone sets.

Variable depending on features and scope.

Get It Here
Contact a Communications Systems Consultant (CSC) at 305 284-6565 option #5.

Related Services