To facilitate reporting trouble with voice and/or network services, please provide information to the IT Support Center at 305 284-6565 or send an email to firstname.lastname@example.org
. The IT Support Center assigns a high priority to trouble tickets and usually resolves them within 24 business hours. If it becomes necessary to involve a vendor in the completion of repairs, the resolution time may be longer.
Information to Report:
- The nature and location of the trouble.
- The type of equipment experiencing the problem (telephone, PC, terminal, printer, etc.).
- The name and phone number of the contact person.
- An alternate contact should the primary person be unavailable, Central Server subscribers should have the "UMTE" number identifying their PC.
No costs are charged for this service.
Call 305-284-6565 and follow the prompts for the service you are reporting trouble on. You can also send an email to email@example.com