Telecommunications Trouble Reporting

Eligible: Students, Faculty & Staff Availability: Monday - Friday, 8:00 a.m. - 6:00 p.m. Support: Monday - Friday, 8:00 a.m. - 6:00 p.m.

Support Center Contact Info
Med IT Help Info
To facilitate reporting trouble with voice and/or network services, please provide information to the IT Support Center at 305 284-6565 or send an email to itsupportcenter@miami.edu.  The IT Support Center assigns a high priority to trouble tickets and usually resolves them within 24 business hours.  If it becomes necessary to involve a vendor in the completion of repairs, the resolution time may be longer. Information to Report:
  • The nature and location of the trouble.
  • The type of equipment experiencing the problem (telephone, PC, terminal, printer, etc.).
  • The name and phone number of the contact person.
  • An alternate contact should the primary person be unavailable, Central Server subscribers should have the "UMTE" number identifying their PC.


Costs
No costs are charged for this service.

Get It Here
Call 305-284-6565 and follow the prompts for the service you are reporting trouble on.  You can also send an email to itsupportcenter@miami.edu