Support Center Contact Info
Med IT Help Info
Below find our Network & Voice services:

Network & Voice Services Matrix
View our product offerings for phones, connecting to the network and video conferencing.

ACD
See:  Automatic Call Distribution
Automated Attendant
The Automated Attendant a menu of options with a recorded message that automatically reroutes your calls.
Automatic Call Distribution
Automatic Call Distribution (ACD) distributes incoming calls to a central number in a predetermined pattern to your office staff.
Bulletin Board
A bulletin board provides an efficient means of repeatedly providing your callers with lengthy and/or detailed information.
CaneNet
CaneNet is the University of Miami’s student network available in the Residential Colleges and the University Village.
Central Server Services
See:  Computer Support - Faculty & Staff
Communite
See:  Voicemail Service
Computer Support - Faculty & Staff
Central Server Services provides wide ranging office technology and support in a networked environment.
Consulting Services
Consulting services are available to assist with voice and data network planning.
Contact Center VoIP
See:  Unified Contact Center Enterprise VoIP
Data connections
See:  Telecommunications Wiring
Deaf - Hearing Impaired Service and Devices
See:  TTY/TDD Services for Hearing Impaired
Dialing Instructions
How to dial on-campus, off campus, long distance, international.
eduroam
eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.
Inbound 800 Toll-Free Service
Domestic Inbound toll-free service so incoming callers do not have to pay long-distance charges.
IT Consulting Services
See:  Consulting Services
Language Line Translation Services
Live 3-way telephone translation services.
Message Interaction Center
See:  Voicemail Service
MIC
See:  Voicemail Service
Network Services Request
See:  Telephone Services Request
Orders, Voice and Network
See:  Voice and Network Orders
SecureCanes
SecureCanes is a wireless network with enhanced security features.
Sphinx
See:  Virtual Private Network - SSL
Symposium
Symposium is a sophisticated automatic call center
Telecommunications Consulting Services
See:  Consulting Services
Telecommunications Training
Voice Telephone and Network training instructions in both audio and video formats are available.
Telecommunications Trouble Reporting
To report trouble and repairs for your voice and network services call 305 284-6565 and follow the prompts or send an email to: itsupportcenter@miami.edu
Telecommunications Wiring
Teleconferencing Service
See:  Voice Tele-Conferencing Service
Telephone Services
Telephones and Telecommunications Services
Telephone Services Request
To order voice and data services charged to your UM account number.
Telephone Training
See:  Telecommunications Training
Telephone wiring
See:  Telecommunications Wiring
Toll Free inbound 800
See:  Inbound 800 Toll-Free Service
Translation Services
See:  Language Line Translation Services
TTY/TDD Services for Hearing Impaired
Communication Services for deaf and hearing impaired.
UCCE
See:  Unified Contact Center Enterprise VoIP
Unified Contact Center Enterprise VoIP
A VoIP sophisticated automatic call center.
Video Teleconference Service
Video Conferencing services for both the university and the local business community.
Virtual Private Network - SSL
Virtual Private Network - Telecommuter
Voice and Network Orders
A Telecommunications Service Service Requisition (TSR) is necessary for all Voice and Data orders.
Voice Tele-Conferencing Service
Voice teleconferencing services for 3 or more locations.
Voicemail Service
Telephone automatic voice messaging service.
VoIP Training
See:  Telecommunications Training
Wireless Connection
See:  Wireless Networks
Wireless Networks
The University of Miami has several Wireless Networks avaliable for your wireless needs, whether you are a University Guest, Student, or Faculty & Staff.
WirelessCanes