Support Center Contact Info
Med IT Help Info
Below find our support services:

Customer Service & Support Services Matrix
Obtain support, answers to your questions, request services, and get help with all your IT issues.

ACD
See:  Automatic Call Distribution
Administrative Systems - Mainframe
These are the central administrative systems on the University's mainframe.
Apple
See:  Procurement - Hardware
Automated Attendant
The Automated Attendant a menu of options with a recorded message that automatically reroutes your calls.
Automatic Call Distribution
Automatic Call Distribution (ACD) distributes incoming calls to a central number in a predetermined pattern to your office staff.
Bulletin Board
A bulletin board provides an efficient means of repeatedly providing your callers with lengthy and/or detailed information.
Business Intelligence
See:  Data Warehouse - Administrative Reporting
CaneID
See:  Identity Management
Central Server Services
See:  Computer Support - Faculty & Staff
Collaboration Services
Collaborate and share information with others.
Communite
See:  Voicemail Service
Computer Lab Management
Computer Repairs
Computer Support - Faculty & Staff
Central Server Services provides wide ranging office technology and support in a networked environment.
Computer Support - Students
Student computer support center
Consulting Services
Consulting services are available to assist with voice and data network planning.
Contact Center VoIP
See:  Unified Contact Center Enterprise VoIP
Data Warehouse - Administrative Reporting
Reporting Software for Selected Adminstrative systems
Deaf - Hearing Impaired Service and Devices
See:  TTY/TDD Services for Hearing Impaired
Dell
See:  Procurement - Hardware
Dell Warranty Repairs
Electronic Mailing Lists
Distribute email to a group of subscribers.
EOS Thin Client
See:  Report Distribution System
Identity Management
University of Miami authentication ID and password.
IDMS
See:  Administrative Systems - Mainframe
Inbound 800 Toll-Free Service
Domestic Inbound toll-free service so incoming callers do not have to pay long-distance charges.
Information Technology Training
IT Consulting Services
See:  Consulting Services
IT Project Management
See:  Project Management Office
ListServ
See:  Electronic Mailing Lists
Mac
See:  Procurement - Hardware
Media Production
On-campus professional print production.
Message Interaction Center
See:  Voicemail Service
MIC
See:  Voicemail Service
MicroStrategy
See:  Data Warehouse - Administrative Reporting
Mobile Devices Network Configuration
myUM
myUM is a self-service portal for students, faculty and staff functionality.
Network Services Request
See:  Telephone Services Request
Off Campus Housing Search
Web based search of available off-campus housing options.
Orders, Voice and Network
See:  Voice and Network Orders
Peer to Peer Detection and Removal
PIDMS
See:  Administrative Systems - Mainframe
Printing Services
Procurement - Hardware
Provides assistance to University Departments with UM standards based computer system purchases
Procurement - Software
Obtain software at educational pricing
Project Management Office
The Information Technology Project Management Office (IT PMO) is a service organization created for the specific purpose of supporting the successful and effective delivery of Information Technology projects. The mission of the PMO is two-fold:
RDS Web
See:  Report Distribution System
Report Distribution System
Quick and easy access to University generated reports.
SharePoint
See:  Collaboration Services
Software and OS Installation
Symposium
Symposium is a sophisticated automatic call center
Telecommunications Consulting Services
See:  Consulting Services
Telecommunications Training
Voice Telephone and Network training instructions in both audio and video formats are available.
Telecommunications Trouble Reporting
To report trouble and repairs for your voice and network services call 305 284-6565 and follow the prompts or send an email to: itsupportcenter@miami.edu
Teleconferencing Service
See:  Voice Tele-Conferencing Service
Telephone Services
Telephones and Telecommunications Services
Telephone Services Request
To order voice and data services charged to your UM account number.
Telephone Training
See:  Telecommunications Training
Toll Free inbound 800
See:  Inbound 800 Toll-Free Service
TTY/TDD Services for Hearing Impaired
Communication Services for deaf and hearing impaired.
UCCE
See:  Unified Contact Center Enterprise VoIP
Unified Contact Center Enterprise VoIP
A VoIP sophisticated automatic call center.
User Support Services Help Desk
Microsoft Office Suite application support and email connectivity.
UService
Information Technology Service Management Application
Video Teleconference Service
Video Conferencing services for both the university and the local business community.
Virus/Spyware Scanning and Removal
Voice and Network Orders
A Telecommunications Service Service Requisition (TSR) is necessary for all Voice and Data orders.
Voice Tele-Conferencing Service
Voice teleconferencing services for 3 or more locations.
Voicemail Service
Telephone automatic voice messaging service.
VoIP Training
See:  Telecommunications Training
Web Support
Get help with your website
Web Training
See:  Web Support