Automatic Call Distribution

AKAs: ACD

Eligible: Faculty & Staff Availability: 24 Hours, 7 Days Support: Monday - Friday, 8:00 a.m. - 6:00 p.m.

Support Center Contact Info
Med IT Help Info
Automatic Call Distribution (ACD). Used in high volume areas, ACD distributes incoming calls to a central number in a predetermined pattern to your office staff. Calls are routed in the order received to the next available representative. ACD service is only available in conjunction with digital telephones.

Restrictions
  • Required: Digital lines and phone sets.

Features/Benefits
ACD allows a department to better manage staff members who are primarily responsible for handling inbound calls. An important part of the ACD package is monthly reporting capability. It provides valuable information such as: number of calls handled (by group and agent), percentage of calls abandoned, maximum time a caller spent waiting in queue, and average length of time required to handle a call.

Costs
Monthly Charge $36.05 and Installation Charge is Time and Materials

Get It Here
Requires a Telecommunications Request Form (TSR) or Interdepartmental Request Form (IDR). Call 305 284-6565 option # 2 for additional information.

Forms