Mac OS X Mavericks Not Compatible with University Encryption Software

Post Date:
10/25/13 11:44 am

Affected Campus(es):
Coral Gables, Miller Medical, RSMAS, South Campus

Severity:
Warning

Duration:
10/25/2013 - 11:44 am –

Apple recently announced the immediate availability of OS X Mavericks, the latest update for the Mac operating system, for free.

At this time, we ask that you do not upgrade to Mac OS X Mavericks if you are using an encrypted Mac. University of Miami Information Technology (UMIT) will assist you with this upgrade.

Unfortunately, the new Mac operating system is not compatible with the encryption software installed on University computers. If you attempt to upgrade your University provided encrypted Mac to OS X Mavericks via the App Store, your Mac’s hard drive will be inaccessible to you and will require UMIT to remedy the situation. It may take a few days to recover your data, if possible, at that point. If you have already completed this upgrade, and are having trouble with your computer, please contact the UMIT Service Desk (contact below) for assistance.

We are currently working on a solution with our encryption software vendor and we will be able to assist with upgrading your Macs to OS X Mavericks.

If you have questions, or to submit a request for an upgrade to OS X Mavericks, please let us know by sending an email to the UMIT Service Desk: Coral Gables/RSMAS Campuses: (305) 284-6565, .(JavaScript must be enabled to view this email address), or Medical Campus: (305) 243-5999, .(JavaScript must be enabled to view this email address). We will contact you to schedule a date and time for your upgrade once we have a solution to this issue.

Thank you.


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