Nov. 1, 2011: University of Miami's Executive Information & Technology Institute sponsors HDI South Florida
The University of Miami Executive Information & Technology Institute (UMeiti) became a web sponsor of HDI South Florida effective November 1, 2011. UMeiti is working with HDI and its membership to promote ITIL best practices in the South Florida IT Community. HDI’s knowledge sharing and networking activities complement UMeiti's mission of providing ITIL training and certification at competitive prices.
NEW IN 2011: Certified ITIL Service Management Courses Coral Gables, FL
Want to learn how Information Technology processes should work together throughout the life of an IT service to deliver maximum value to your business or organization? ITIL (Information Technology Infrastructure Library) is a non-proprietary set of best practices for the management of IT used internationally by businesses, but originally developed in the United Kingdom by the Office of Government Commerce. ITIL defines an integrated set of processes, known as the ITIL Framework, designed to improve IT quality, effectiveness and efficiency. University of Miami ITIL Expert, Doug Tyre, will teach the ITIL Foundation, Service Operations and Operational Support and Analysis courses in Spring 2011. View our ITIL schedule for information about individual class dates and times.
THRIVING IN CHAOS: Finding Balance in the Dysfuctional Work Environments
of Education, Health Care and Government Tuesday, March 1, 2011 in Orlando, FL
The defining characteristic of the 21st century is an inordinate focus on work. Yet, we’re not necessarily getting more done. A stressful or dysfunctional workplace can cause hundreds of thousands of dollars in lost productivity, health care and litigation. This seminar will examine toxic work environments—the elements that allow them to flourish and the solutions needed to prevent them.
Winning Leaders and Managers Competencies Miami, FL
April 18 – 21, 2011 ; June 14 – 17, 2011 ; June 27 – 30, 2011 ; July 18 – 21, 2011 and August 8 – 11, 2011
Public and private-sectors, alike, face a great deal of time and money mentoring and coaching employees to fill the gap that exists today in developing future leaders. This Mid-Managers' Leadership training addresses this key issue by developing key leadership skills, bolstering employee morale, aiding recruitment and retentions and developing succession planning strategies. The course is delivered as a 3.5 day class for Miami-Dade County Government employees and includes the following modules-
1) Performance Management and Results Orientation
2) Service Motivation and External Awareness
3) Professional Diplomacy
4) Business Acumen and Entrepreneurship
5) Adaptability and Decision-Making
6) Strategic Thinking
7) Developing Others