Certified ITIL Service Management Courses

Want to learn how Information Technology processes should work together throughout the life of an IT service to deliver maximum value to your business or organization?  ITIL (Information Technology Infrastructure Library) is a non-proprietary set of best practices for the management of IT used internationally by businesses, but originally developed in the United Kingdom by the Office of Government Commerce.  ITIL defines an integrated set of processes, known as the ITIL Framework, designed to improve IT quality, effectiveness and efficiency. University of Miami ITIL Expert, Doug Tyre, will teach the ITIL Foundation, Service Operations and Operational Support and Analysis courses in Spring 2011. View our ITIL schedule for information about individual class dates and times.

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