Course Description

Cost $1575 per person.

Based on the Service Operation publication of the ITIL library, this Lifecycle course looks at the whole Service Operation stage at a management level. This critical and highly visible stage ensures that services in the live environment continually meet agreed service level requirements. It is in this stage that the customer realizes the value of the service. This course explores the high level goals, objectives, processes, common activities and technologies needed to deliver and support high quality services. The course culminates with the ITIL Intermediate Service Operation certification examination.

The course is 4 days and covers these Learning Objectives:
• Introduction to Service Operation
• Service Operation Principles
• Service Operation Processes
• Common Service Operation Activities
• Organizing Service Operation: Functions
• Technology Considerations
• Implementation Considerations Challenges, Critical Success Factors and Risks

Exam & Certification:
Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL Intermediate Qualification: Service Operation Certificate.

Prerequisites:
The ITIL Foundation Certification in IT Service Management - obtained through ITIL 2011 Foundation or Foundation Bridge Course

Learners must complete at least 21 hours of personal study by reviewing the Service Operation publication.