Course Description

Cost $1275 per person.

This course provides a comprehensive introduction to the concepts, terms, objectives and benefits of the Information Technology Infrastructure Library (ITIL) best practices framework as described in the ITIL Service Support and Service Delivery books. It also prepares participants for a 60 minute, 40 question multiple-choice exam leading to a Foundation Certificate in IT Service Management. The examination is facilitated by an independent examination body and is scheduled for the last day of the course. This course covers all material specified in The ITIL Foundation Certificate in IT Service Management Syllabus and prepares attendees to successfully achieve their Foundation certification.

ITIL Foundation course is a three-day journey through the five stages of the ITIL Service Lifecycle:
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Prerequisites:
Familiarity with IT Services is recommended.