ITIL is a non-proprietary set of best practices for Information Technology Service Management originally developed in the United Kingdom by the Office of Government Commerce (OGC). Many organizations throughout the world use the ITIL framework to improve the effectiveness, efficiency, and quality of IT services. ITIL defines an integrated set of processes for IT Service Management that center on delivering value to the business. Download our "ITIL Return on Investment" white paper HERE.

Course Name	Date	Time	Duration	Price
Foundation Online	03/06/2012	8:30am -5pm	3	$1,275.00
Foundation	04/18/2012	8:30am -5pm	3	$1,275.00
Operational Support Analysis	03/12/2012	8:30am-5pm	5	$1,875.00
Release, Control and Validation (RCV)	05/21/2012	8:30am-5pm	5	$1,875.00
Service Operation	03/27/2012	8:30am-5pm	4	$1,575.00
Service Offerings and Agreements (SOA)	01/23/2012	8:30am-5pm	5	$1,875.00
Planning, Protection and Optimization (PPO)	05/07/2012	8:30am-5pm	5	$1,875.00