Revised 3/07/07

PURPOSE
To describe the basic voice (telephone) services available at the University of Miami.

POLICY
Basic telephone service consists of a telephone line (number) and one single-line analog or multi-line digital touchtone telephone desk set.

Departments may request additional lines and/or multi-line sets to satisfy call volume and personnel requirements.

Telephone line(s) at the Medical, Coral Gables, and RSMAS campuses as well as some off-premise sites are served by University-owned systems. South Campus and other off-campus locations are served by local telecommunications carriers.

PROCEDURE
Departmental representatives requesting telephone service/equipment should submit an Interdepartmental Requisition (IDR) to the Telecommunications Department.

On the IDR, the following information must be included:

    1.  Name and location of the person(s) to contact (campus address, building, floor and room number);

    2.  Department name, and location (if different from the contact person’s location);

    3.  Services required, and;

    4.  University account(s) to be charged (for installation and recurring monthly costs).

Upon receipt of the IDR, the Telecommunications Department will assign a Telecommunications Service Request (TSR) number to the request. A memorandum will be sent to verify receipt of the IR and provide the TSR number.

Standard time intervals for accomplishing TSRs are identified in Policy F053, Requests for Service/Equipment.

INSTALLERS CANNOT MAKE CHANGES TO THE TSR WITHOUT THE SPECIFIC APPROVAL OF THE ASSOCIATE VICE PRESIDENT OF TELECOMMUNICATIONS AND COMPUTER OPERATIONS OR HIS/HER DESIGNEE.