Q: What new features does Exchange 2010 have?
A:  Ability to access OWA from different Internet browsers, consistent inbox, calendaring and contact experience across the PC, browser and phone. Click here to see more features and benefits.

Q: How does the new OWA compare to Outlook 2010 and Outlook 2011?
A:  Please visit this comparison chart.

Q: Having issues with your iOS mobile device (e.g., iPhone, iPad, iPod)?
A: Try upgrading your iOS firmware (iOS 4.2 or higher) or deleting and recreating your activesync profile using the server name “umail.miami.edu” if you received notification that your mailbox has already been moved to Exchange 2010.

Q: Having issues with your non-iOS mobile device (e.g., Windows Mobile, Android)?
A: Android: Try updating your firmware to the latest version. You will need to visit your service provider’s website for available versions and upgrade instructions. Windows Mobile: Try updating your firmware to the latest version. You will need to download and install the latest Zune software here. Please connect your device to your Zune library for updates.

Q: Why has my IMAP client stopped receiving/sending emails since the UMail upgrade?
A: Although not directly related to the UMail upgrade, your IMAP client may have stopped working if you had outdated IMAP configuration information on your device (desktop application, phone, PDA, etc.). Please confirm your IMAP settings are as follows:

Incoming mail Server: imap.umail.miami.edu
SSL: ON
SSL Port: 993

Outgoing mail Server: smtp.umail.miami.edu
SSL: ON
SSL Port: 587

Q: How do I determine what version of Entourage I use?
A: If you currently use a version of Entourage older than 2008 or Entourage 2008 in WebDAV mode, you will need to upgrade to Entourage 2008 Web Services Edition (EWS) or Outlook 2011. To determine what Entourage mode you are in, select Entourage from the menu, then click on “About Entourage”.  Your version of Entourage should be 13.0 or greater and it should state “Microsoft Entourage 2008 for Mac, Web Services Edition:


Q: What is a front end server?
A: Front end and back end are generalized terms that refer to the initial and the end stages of a process. The front end is responsible for collecting input in various forms from the user and processing it to conform to a specification the back end can use. The front end is an interface between the user and the back end.

Q: What happened to my cached (auto resolved) email addresses in OWA?
A: Unfortunately there is no way to preserve the email cached history when you are migrated from one version of Exchange to another.  The history is automatically rebuilt as you start sending emails again.