Telecommunications Frequently Asked Questions


* Q:How can I find out which long distance carrier my home phone number is hooked up to?

* Q:I can't seem to reach my wife on her new beeper, when I dial the number it gives me a siren-like sound. Can you help?

* Q:My voice mail is supposed to answer after four rings but people are saying that it never picks up. What's wrong?

* Q:I was told that I can get myself a Cellular phone through the University at a corporate rate. Is that true?

* Q:I am new at the University and I was wondering how I can get my name in the UM Directory. Also, where can I pick one up?

* Q:My department has seen quite a few personnel changes lately. We think it is time to change our long distance codes, how do we do that?

* Q:I have charges on my department account for phone numbers that we don't need or use, how do I stop the charges?

* Q:I've been trying to obtain a beeper & cellular phone but, I have no idea who to call, can you help?

* Q:I've been calling the XYZ Company for the past 30 minutes and I don't have the patience to keep dialing the same number over & over, I wish there was an easier way to redial off campus numbers.

* Q:I call someone 10 times a day and I know "s/he is in the office today but just stepped away from his/her desk for a moment" and his/her Voice Mail greeting is so long. I don't want to listen to his/her greeting over and over, what can I do?

* Q:I fax documents overseas and internationally quite often and I always seem to experience trouble getting the fax signal on the other end. Can you help?

* Q:Some people in my office have the ability to dial international phone numbers but I cannot. Occasionally I need to dial an international number but when I enter my long distance PSC number I get that annoying turkey tone sound. Is something wrong with my PSC number?

* Q:I've been having some problems with my phone and I would like to have it fixed. Do I need to call the phone company, if so what's the number.

* Q:I've been trying to dial this number for several days but I can't get through, I know it's the correct number because I can dial it from off campus. What is the problem and how can I solve it?


Q: How can I find out which long distance carrier my home phone number is hooked up to?
A: There is a number you can dial to find out, it is 1-700-555-4141, but you cannot dial it from the University of Miami. You have to dial it from home. The university PBX switches are set up to block 700 numbers.

Q: I can't seem to reach my wife on her new beeper, when I dial the number it gives me a siren-like sound. Can you help?
A: Your wife's beeper probably has a brand new exchange, Bell South often assigns beepers and cell phones with new exchanges. Whenever this happens to you, just call us at 8-6565, we'll add it to our switch. By the way, we call the siren-sound "turkey tone."

Q: My voice mail is supposed to answer after four rings but people are saying that it never picks up- what's wrong?
A: Have you call forwarded lately? It's possible that your call coverage (what sends your calls to voice mail) has been overridden by forwarding. Call 8-6565, and we will help you out.

Q: I was told that I can get myself a Cellular phone through the University at a corporate rate. Is that true?
A: It's true, all you need to do is contact the Purchasing Department at 8-5751 and they will get you connected.

Q: I am new at the University and I was wondering how I can get my name in the UM Directory. Also, where can I pick one up?
A: The Publications Department is currently responsible for publishing the directory. To make a change or an addition to the directory call 8-5500. Copies of the directory can be obtained from Materials Management (8-4337).

Q: My department has seen quite a few personnel changes lately. We think it is time to change our long distance codes, how do we do that?
A: You should always change the long distance codes and calling card numbers when there are personnel changes. All of this can be taken care of by sending/faxing an Interdepartmental Requisition to Telecommunications Help Desk (8-6565).

Q: I have charges on my department account for phone numbers that we don't need or use, how do I stop the charges?
A: Just send a Telecommunications Interdepartmental Requisition form requesting to have the lines disconnected and the recurring charges will be stopped.

Q: I've been trying to obtain a beeper & cellular phone but, I have no idea who to call, can you help?
A: Call the Purchasing Department at 8-5751.

Q: I've been calling the XYZ Company for the past 30 minutes and I don't have the patience to keep dialing the same number over & over, I wish there was an easier way to redial off campus numbers.
A: There is a redial feature on the university phone system that everybody has access to, no matter what type of phone set you have. To use this feature just press the key showing your phone number.

Q: I call someone 10 times a day and I know "s/he is in the office today but just stepped away from his/her desk for a moment" and his/her Voice Mail greeting is so long. I don't want to listen to his/her greeting over and over, what can I do?
A: You can bypass any Voice Mail Greeting at any time, when you hear the Voice Mail greeting press "#" and you will be prompted to leave your message immediately. It's advisable that you listen to his/her greeting at least once a day to make sure s/he's really in that day.

Q: I fax documents overseas and internationally quite often and I always seem to experience trouble getting the fax signal on the other end. Can you help?
A: When faxing long distance from the university you need to dial your PSC number to get through, there's a timing issue involved that you need to be aware of. After dialing the fax number, you need to wait several seconds before your PSC can be dialed. Most fax machines come standard with a "PAUSE KEY" this key usually pauses the dialing sequence for 3 seconds so you will need to use multiple pauses. Follow these instructions and you should get through. 9 + 011 + Fax Number + Pause(s) + PSC.

Q: Some people in my office have the ability to dial international phone numbers but I cannot. Occasionally I need to dial an international number but when I enter my long distance PSC number I get that annoying turkey tone sound. Is something wrong with my PSC number?
A: There's nothing wrong with your PSC number. PSC numbers can have different levels of restrictions based on what is requested when you ordered your code. You can always request a change in your restriction level by submitting an Interdepartmental Requisition (IDR) to Telecommunications Help Desk (8-6565).

Q: I've been having some problems with my phone and I would like to have it fixed. Do I need to call the phone company, if so what's the number.
A: All you need to do is contact the Telecommunications Help Desk at 8-6565 and report the problem, and we will repair the trouble by the end of the next business day.

Q: I've been trying to dial this number for several days but I can't get through, I know it's the correct number because I can dial it from off campus. What is the problem and how can I solve it?
A: New exchanges and area codes are added to the North American Numbering Plan on a regular basis and these new exchanges need to be added to the University's telephone system. Occasionally a few may not get reported to us. Just call the Telecommunication Customer Support Center at 8-6565 and we will be happy to add the new exchange or area code.