The Department of Telecommunications uses an enhanced voicemail system known as Communité - MIC to help fulfill the needs of faculty, staff and departments at the University of Miami.

The voicemail service includes:

  • Large storage space for voicemails.
  • Customer defined rules for handling incoming phone calls.
  • Multiple options for message notification.
  • Web access to check voicemails.
  • Receive incoming faxes through your voicemail.
  • Forward voicemails to your e-mail address.
  • Automated operator and directory service.

Instructions in both audio and video formats are available in the navigation menu on the right. If you have any questions, please feel free to call the IT Support Center at (305) 284-6565.

UM Communité - MIC Voicemail was successfully upgraded!

Telecommunications has successfully upgraded the Communité Messaging Interaction Center (MIC) voicemail system. Your personal greeting, password, messages, and rules were not changed. Some new features include:

  • Main Menu - will be simplified and reorganized to make it easier to use.
  • Auto-Play - will automatically play new voicemail messages after you log in.
  • Out of Office “Temporary” greeting - set a temporary greeting with a return date. A temporary greeting will not delete your standard greeting. When deactivated reverts back to your standard greeting.
  • Slow Down or Speed Up Messages - during message playback, you will have the ability to slow down or speed up messages as you listen.
  • Change Status - changing your status will be available from the Main Menu, making it faster and easier.
  • Announcement Only - allows you to play your greeting to callers but does not allow callers to leave a message (this might be helpful if you’re out of the office for an extended period of time).

How can I learn more about Communité - MIC?

Training videos and a brochure of features are available via links on the navigation menu to the right.

If you have any questions or problems with your voice mailbox, please call the IT Support Center: (305) 284-6565 (option 2).