Mission Statement

The Office of Technical Operations is committed to excellent customer service and the efficient management of technological resources."Techops" is continuously looking for ways to improve quality in the following areas:

  • Exceed customer expectations
  • Respond to all trouble tickets with 48 hours or less
  • Analyze daily operations and recommend technologies than can streamline administrative processes while maintaining a favorable cost-benefit ratio
  • Continuously learn new technologies, applications, hardware, that can benefit the Division of Enrollment Management
  • Develop one-on-one connections with each of our customers to better understand their needs.

Personnel

Antonio Espinosa - Manager for the Office of Technical Operations. As Manager, Tony's role is vital in supervising various aspects of the Divisions of Enrollment Management. Supervises various division wide projects and coordinates statistical reporting and data report requests for the Office of Financial Assistance Services.

Robert Gonzalez - Network Administrator for the Division of Enrollment Management and manager of the Technical Operations Desktop Support-Team

Juan Rodriguez - Technical Support Specialist for the Division of Enrollment Management and a member of the Technical Operations Desktop Support-Team.

Todd Slimak - Technical Support Specialist for the Division of Enrollment Management and a member of the Technical Operations Desktop Support-Team.

James Gorostola - Systems Manager for Mainframe Applications. Jim oversees all aspects of the student systems pertaining to the Office of the Registrar. He is the Data Custodian for Enrollment Management, Student Records, Degree Audit and the MyUM system for students. He also works with Information Technology in the modification/enhancements, testing and implementation of the student systems.

Edward Perez - Database Analyst for the Office of Technical Operations. Assists in various projects for the Office of Technical Operations and the Office of Admissions.

Jonathan Reyeros - Sr. Computer Operator for the Office of Technical Operations. Assists in various projects for the Office of Technical Operations and the Office of the Registrar.

Mercedes Lopez-Benz - Programmer for the Office of Technical Operations. Assists in various projects for the Office of Technical Operations and the Office of Financial Assistance.

Carlos Aguilera - Computer Operator for the Office of Technical Operations. Assists in various projects for the Office of Technical Operations and the Office of Financial Assistance.