Troubleshooters are faculty members and administrators who serve as a resource for students seeking assistance with academic and non-academic matters. When regular channels have failed to bring resolution to your problem and after you have spoken to the appropriate Troubleshooter, you should contact the Ombudsperson.

Academic Resource Center/Disability Services
Mykel Mangrum-Billups
Tel: 305-284-3092 Fax: 305-284-1999
E-mail: m.mangrum@miami.edu
Location: N-201 University Center

Counseling Center
Pamela Deroian
Tel: 305-284-5511 Fax: 305-284-5340
E-mail: pderoian@miami.edu
Location: Building 21-R (Hughes House)

Dining Services
Marco Gonzalez
Tel: 305-284-3584 Fax: 305-284-1546
E-mail: mggonzalez@miami.edu
Location: 125 University Center

Discipline/Honor Code
Ricardo Hall
Tel: 305-284-5353 Fax: 305-284-2455
E-mail: rdhall@miami.edu
Location: Building 21-H (Hughes House)

Facilities Administration
Gregory Gibson
Tel: 305-284-5290 Fax: 305-284-4298
E-mail: Gregory.gibson@miami.edu
Location : 1535 Levante Ave. #235

Financial Assistance
Kevin McCrary
Tel: 305-284-3196 Fax: 305-284-8641
E-mail: kmccrary@miami.edu
Location: Building 37-R (Rhodes House)

Health Center
Jacqueline Ledon
Tel: 305-284-5921 Fax: 305-284-4905
E-mail: jledon@miami.edu
Location: 5513 Merrick Drive

Information Technology
Julie Potter
Tel: 305-284-3969 Fax: 305-284-4363
E-mail: jpotter@miami.edu
Location: 103A Ungar

International Student and Scholar Services
Claudia Zitzmann
Tel: 305-284-2928 Fax: 305-284-3409
E-mail: czitzmann@miami.edu
Location: Building 21-F (Rhodes House)

Multicultural Student Affairs
Renee Dickens Callan
Tel: 305-284-2855 Fax: 305-284-3783
E-mail: rcallan@miami.edu
Location: Building 21-P (Rhodes House)

Office of the Registrar
Karen Beckett
Tel: 305-284-5749 Fax: 305-284-6293
E-mail: kbeckett@miami.edu
Location: 121 University Center

Orientation and Commuter Student Involvement
Brian Orefice
Tel: 305-284-5646 Fax: 305-284-4310
E-mail: borefice@miami.edu
Location: 236 University Center

Parking
David Voorhees
Tel: 305-284-5021 Fax: 305-284-1542
E-mail: dlv@miami.edu
Location: 102 Flipse

Residence Halls Assignments
Jon Baldessari
Tel: 305-284-4505 Fax: 305-284-4956
E-mail: jon.baldessari@miami.edu
Location: 153 Eaton Residential College

Residence Life
Artie Jamison
Tel: 305-284-4144 Fax: 305-284-2432
E-mail: a.haley@miami.edu
Location: 1101 Stanford Drive

Leyla Al-Mansoori
Tel: 305-284-2188 Fax: 305-284-2300
E-mail: leyla@miami.edu
Location: 1231 Dickinson Drive

Student Account Services
Christopher Perez
Tel: 305-284-3937 Fax: 305-284-3895
E-mail: cjperez@miami.edu
Location: 148 Ashe

Telecommunication
Eddie Vidal
Tel: 305-284-4760 Fax: 305-5809
E-mail: evidal@miami.edu
Location: Gables One Tower

Undergraduate Admission
James Sullivan
Tel: 305-284-5477 Fax: 305-284-6605
E-mail: jpsullivan@miami.edu
Location: 132 Ashe

UM Police Department
Russel Clusman
Tel: 305-284-1653 Fax: 305-284-1541
E-mail: rclusman@miami.edu
Location: Ponce Garage