Coaching Toolkit

Why Do I Need a Coaching Toolkit?

It is critical to the organization's success that managers be able to effectively lead their staff. The Leadership Coaching Toolkit is designed to help you coach your direct reports more effectively when they return from leadership training.

When developing employees, research shows following the 70-20-10 formula is most effective. 


The formula says that that 70% of people learn through work experience. This means that no matter how good formal or classroom training is, only 10% of what is learned is retained if there is no reinforcement or practice of the learned behaviors.  Therefore, adults best understand new skills and knowledge if they can apply them into their daily job function.  When workplace learning opportunities are enhanced through coaching and feedback, you are assured the learning takes place and the skills are mastered.

As leaders, we have a fiduciary and professional obligation to ensure the time, effort and cost of training is not wasted by doing our part in supporting newly learned behaviors back in the workplace.

What Is a Coach?

A coach is not just the person shouting during a sporting event.  A coach is someone who listens first, asks questions, provides feedback, and is instrumental in generating new, creative ideas. 

Coaching is the art of improving the performance of others.  It helps you bring out the potential of your staff, enhances their performance and your results.  It is about supporting people to learn instead of telling them what the answers are.
The mindset of the coach is to create an environment that fosters learning, independent thinking and opportunities to contribute. The coach doesn’t want to be seen as a solution provider. Rather, they want to be seen as a facilitator, paving the way for team members to achieve greater results.
Coaches are role models. They are excellent listeners and communicators, providing perspective and encouragement while setting high standards and expectations.

Why Coach After Training?

Training is an important tool and productivity-builder, but it takes time for people to process new information, set aside old thinking and start applying new skills. Often, when employees get back on the job, the impact of the training can be diminished by:

  • Heavy workloads that distract them from processing new information and practicing new skills
  • Lack of reinforcement and accountability for using the information
  • Lack of opportunity to get questions answered that come up after the training
  • Co-workers’ skepticism and disparagement of efforts to do things differently 

Coaching employees once they return to the job helps them transfer the knowledge and skills learned during training to the workplace. Through coaching, trainees have a safe, personalized environment in which to practice and receive feedback.


Click on each link below to open each of the Leadership Coaching Toolkit: