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Reporting an Incident
- If your computer is not operating properly, first contact your department's network/system administrator to rule out the possibility of hardware, software, or network problems. If you are unsure who this is, call 305-284-6565.
- If the issue is determined to be security related, the network/system admin should report it to the IT Security Office immediately.
- To report the problem, please follow the guidelines to the right, and include in the subject Security Incident - High Priority. This information should be sent to security@miami.edu
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Incident Reporting Guidelines
- Is the site/server/desktop currently under attack? Are you reporting a past incident? Are you reporting repeated incidents that are still unresolved?
- Provide the computer's IP address. Describe the nature of the problem to the best of your ability. Include the date/time of discovery, how the incident was detected, the dureation, impact (loss/compromise of data, system downtime, damage to the systems, etcetera). If resolved, explain steps taken and who was contacted/involved.
- Copy/paste e-mail message headers, activity logs showing the suspicious or offensive activity. Do not modify the files in any way.
- Provide your name, title, department, and phone number.
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