SSL VPN Installation and FAQ

Q: What is an SSL VPN (Virtual Private Network)?

A:  An SSL VPN (Secure Sockets Layer Virtual Private Network) is a form of VPN that can be used with a standard Web browser. In short, it provides a secure tunnel to the University’s resources from the Internet.

Q: Why do I need a VPN connection to connect to UM?

A: A VPN connection is needed to access protected services and applications that are not generally available from the Internet

Q: How long is the initial installation process?

A: In general, the installation should take about 10-15 min on a broadband connection. This will be dependent mainly on the system’s connection speed and processor as several components are downloaded and installed.

Q: Will my system be required to reboot?

A: In most cases, after the initial installation of the VPN client your system will prompt for a forceful reboot.  

Q: What is Host Checker?

A: This is a endpoint security based feature that performs security and system integrity checks that pre-qualifies a system before allowing access to the Network’s resources

Q: What does Host Checker actually check?

A: Host Checker evaluates the system to make sure that it meets the following requirements:

  • A host based firewall software is installed and loaded
  • An antivirus software is installed and actively protecting the system
  • The system has the latest service pack level and updates


Q: Why can’t I access certain services and systems?

A: The VPN policies may prevent a user from accessing certain systems and services.  Please check with the system administrator of the system or service to see if any such restriction has been put in place.

Q: What operating systems are supported?

A: The current supported operating systems are Windows 2000, XP, 2003, Vista, Mac OS X, and Linux

Q: Where can I find more documentation on the installation procedures?

A: Our current SSL VPN Installation and Usage Manual can be found at the following links:

  • For Windows XP, click here
  • For Windows Vista, click here
  • For Mac OS X, click here

  An Adobe PDF reader software will be required to view the documents and may be acquired here.  


Q: How do I access the SSL VPN?

A: The SSL VPN portal may be accessed by clicking here.