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SecureSend FAQ

Revised:02/29/2012

Q: What is SecureSend ?

A: SecureSend is a web based file transfer system that allows a user to securely transfer and receive files.

Q: How do I log in to SecureSend ?

A: Using a web browser, visit the site at https://secure.send.miami.edu. Enter your @miami.edu email address and CaneID password , then click the Login button.

Q: How do I send a file using SecureSend ?

A: Files can be sent to a recipient as follows:

-Internal Users (i.e. users with an @miami.edu address):

1. Log in to https://secure.send.miami.edu using your @miami.edu email address and CaneID password.

2. Click the “Send File” tab .

3. In the ‘To:’ field, enter the recipient’s email address.

4. In the ‘Subject’ field, enter a subject for the message.

5. Click the “Choose File/Folder” button which should bring up the user’s current file system where a file for upload is selected

6. Once uploaded, an optional message can be entered to the recipient in the message area.

7. Click Send to complete the send transaction.

8. The recipient should receive an email notification stating that a file has been received. From there, the recipient should be able to click a download link to retrieve the file sent.

-External Users (i.e. users with an address other than a @miami.edu address)

1. Log in to https://secure.send.miami.edu using your @miami.edu email address and CaneID password

2. Click the “Send File” tab

3. In the ‘To:’ field, enter the recipient’s email address

4. In the ‘Subject’ field, enter a subject for the message.

5. Click the “Choose File/Folder” button which should bring up the user’s current file system where a file for upload is selected.

6. Once uploaded, an optional message can be entered to the recipient in the message area .

7. Click Send to complete the send transaction.

8. The recipient should receive an email notification stating that a file has been received. From there, the recipient should be able to click a download link to retrieve the file sent.

9. If the external user has not registered an account, the system will prompt the external user to enter his/her email address.

10. If the external user is new or had not used the system in the last 15 days, it will enter a verification process that will send an email to the user’s address for verification.

11. Clicking on the link in that email will allow for new password creation and access to the sent file.

12. Future file receipts by the external user will need to be verified with the password created.

Q: How do I request a file from a user ?

A: To make a request for a user to send a file :

1. Log in to https://secure.send.miami.edu using your @miami.edu email address and CaneID password

2. Click the “Send File” tab and choose the “Request File” button to the right

3. In the ‘To:’ field, enter the sender’s email address who will send you the file along with a Subject and note to the sender if needed.

4. The file’s sender should receive a message from the SecureSend system with a link that will redirect to the SecureSend website that will allow for a file upload

a. In the “From:” field, it should already display the Sender’s address

b. In the “To” field, it should already display the Recipient’s address

c. Click the “Choose File/Folder” button which should bring up the user’s current file system where a file for upload is selected

d. Once uploaded, an optional message can be entered to the recipient

5. Click Send to complete the send transaction

6. The recipient should receive an email notification stating that a file has been received. From there, the recipient should be able to click a download link to retrieve the file sent.

Q: What operating systems are supported ?

A: All Windows, Mac OSX, IOS, and Linux operations systems with a current web browser

Q: Is there any protection against viruses or other infected files ?

A: Yes, all files are scanned upon upload and delivery utilizing F-Secure.

Q: Is my uploaded data secure on the Secure Send Appliance ?

A: Yes, uploaded sits securely on the appliance using AES 128-bit encryption.

Q: Can I send files from my mobile device ?

A: Yes.

Q: Who do I contact for assistance sending or receiving a file ?

A: Please contact the Help Desk at 305-284-6565 with questions or concerns regarding the system’s usage.

Q: How are files secured when delivered from sender to recipient ?

A: Yes. The system uses the 2048-bit SSL encryption when transferring and receiving files.

Q: What is the Accellion Outlook Plug-in ?

A: The Outlook Plug-in is a software application that allows for file transfer using the Outlook email client rather than the standard SecureSend web interface.

Q: How is secure transport of attachments achieved when using the Outlook Plug-in ?

A: If a file attached to an email meets a predetermined criteria for secure transfer, it will be sent to the recipient using the SecureSend appliance. The recipient should receive an email to retrieve the file from a secured link.

Q: Do administrators have access to the files ?

A: No. Administrators of the SecureSend system are not able to see the contents of the files transferred.

Q: Is SecureSend FIPS 140-2 Certified ?

A: Yes.

Q: Is SecureSend HIPAA/SOX/PCI compliant ?

A: Yes.

Q: Is there a cost to use the SecureSend service ?

A: No. However, usage is limited to UM staff, faculty and student use only.

Q: Can I send a file to someone outside the University ?

A: Yes, files can be sent to others not affiliated with the University.

Q: How large a file can I send ?

A: A transfer file size limit is not imposed.

Q: Is there a transfer quota for the SecureSend service ?

A: No, a user is not limited to the amount and size of files that can be transferred.

Q: What is the file retention policy ?

A: In general, the link to uploaded files expire after 14 days; however, files greater than 2048 MB (2 GB) in size will expire and are deleted after 7 days.

Q: Can a non-university entity/ external user utilize the SecureSend service ?

A: Yes. The request for a file will need to be initiated by a University user to an external user.

Q: Can I send an FTP job using SecureSend ?

A: No, we are limited to SSL HTTPS web transfers at this time.

Q: How long will my file take to upload ?

A: A file upload time will depend on network connection and line speed. We do not rate limit your transfers.

Q: Can I upload more than one file at a time ?

A: Yes. Multiple files or folders can be uploaded at once.

Q: Can I delete the file from the system after I send it ?

A: Yes, through the File Manager menu

Q: Can I recall a sent file ?

A: No.

Q: Can a received file notification be forwarded to another user ?

A: Yes, however, the new recipient will not be able to access the file.

Q: Can I transfer a file that was already encrypted by another program or application ?

A: Yes.

Q: If my email link expires, how would I receive the file again ?

A: A request can be made to the sender to resend the file as long as the link has not passed the retention period.

Q: How do I confirm my files were opened ?

A: A report can be requested from the SecureSend interface under the sender’s account and will display whether or not the file was opened.

Q: Will the sender be notified if the message is forwarded ?

A: The system does not allow for forwarding of files.