SSL VPN Installation and FAQ
Q: What is an SSL VPN (Virtual Private Network)?
A: An SSL VPN (Secure Sockets Layer Virtual Private Network) is a form of VPN that can be used with a standard Web browser. In short, it provides a secure tunnel to the University’s resources from the Internet.
Q: Why do I need a VPN connection to connect to UM?
A: A VPN connection is needed to access protected services and applications that are not generally available from the Internet
Q: How long is the initial installation process?
A: In general, the installation should take about 10-15 min on a broadband connection. This will be dependent mainly on the system’s connection speed and processor as several components are downloaded and installed.
Q: Will my system be required to reboot?
A: In most cases, after the initial installation of the VPN client your system will prompt for a forceful reboot.
Q: What is Host Checker?
A: This is a endpoint security based feature that performs security and system integrity checks that pre-qualifies a system before allowing access to the Network’s resources
Q: What does Host Checker actually check?
A: Host Checker evaluates the system to make sure that it meets the following requirements:
* A host based firewall software is installed and loaded
* An antivirus software is installed and actively protecting the system
* The system has the latest service pack level and updates
Q: Why can’t I access certain services and systems?
A: The VPN policies may prevent a user from accessing certain systems and services. Please check with the system administrator of the system or service to see if any such restriction has been put in place.
Q: What operating systems are supported?
A: The current supported operating systems are Windows 2000, XP, 2003, Vista, Mac OS X, and Linux
Q: Where can I find more documentation on the installation procedures?
A: Our current SSL VPN Installation and Usage Manual can be found at the following links:
An Adobe PDF reader software will be required to view the documents and may be acquired here.
Q: How do I access the SSL VPN?
A: The SSL VPN portal may be accessed by clicking here.