Q. How do I request a WebView ID for Document Management?
Q. Why do I get the message "access denied" when I try to log on to WebView?
Q. When viewing documents in WebView or DMAS, I get the message "Optical appears to be busy; please use the back button on your browser and try again in a minute or so." What should I do?
Q. How do I search for a document using WebView?
Q. I get a "Q" followed by a blank screen, when I try to open an image in WebView or DMAS. How can I fix this problem?
Q. Why do I get the message "access denied" when I try to log on to WebView?
Q. I get a blank screen when I try to open an image in WebView or DMAS. How can I fix this problem?
Q. When I click on “View” from WebView or DMAS, to display a document, I no longer have the option to “View”. The only options are “Save” or “Cancel”.
Q. Why do I get the message "Login Refused" when I try to logon to WebView?
Q. When I search using DMAS or WebView I get the error "Error in call to SRCHFCDOC = 007616". What is wrong?
Q. Why do I see the message "Optical appears to be malfunctioning; please call support" when I try to open a document in WebView or DMAS?
Q. How do I request a WebView ID for Document Management?

A: For a new WebView ID, perform the following:

To request a new WebView UserID for access to the Document Management System, you will need a DM UserID Form and an IDR. If you are requesting a replacement, the IDR is not needed. You can find both of these forms on the Document Management Website in the Forms section.

A signature is not needed on the DM UserID Form, unless you are requesting access to another department. For new WebView users, on the IDR, please specify WebView in the description section, specify the quantity and the amount, $90/user. For more information, please call Lourdes Wolf Marenus at 284-2336.

Completed forms should be faxed to (305) 284-2840; email: dm.it@miami.edu.

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Q. Why do I get the message "access denied" when I try to log on to WebView?

A: You will see this message in WebView when you try to logon to WebView with a WinView or IWPM ID. Please contact the Document Management Help Desk at (305) 284-2140 for further assistance.

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Q. When viewing documents in WebView or DMAS, I get the message "Optical appears to be busy; please use the back button on your browser and try again in a minute or so." What should I do?.

A: This is a normal message and is not a problem. Wait a few minutes and try again.

You will see this message periodically in WebView when there is significant contention on the Document Management system from WebView users. WebView is intended for "casual use". For "heavy" or "robust" viewing of documents, Content Manager is recommended. Please refer to our website for information on WebView and Content Manager.

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Q. How do I search for a document using WebView?

A: Download WebView instructions from our website by clicking on the link below:

WebView User's Guide

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Q. I get a "Q" followed by a blank screen, when I try to open an image in WebView or DMAS. How can I fix this problem?

A: This is due to Quicktime overriding other programs as the preferred image viewer, the following will correct the problem:

  1. Close all windows.
  2. Click on the "START" button.
  3. Go to: (All programs > Quicktime > Click and open "Quicktime Player").
  4. Once Quicktime is open, click on: (edit > preferences > Quicktime preferences).
  5. The preferences window will appear, click on the "Browser" tab at the top.
  6. Click on the "MIME Settings" button at the bottom of the window.
  7. Make sure there is no check mark, or green box next to "Images - Still image files" then click "OK" to save these settings.
  8. Once your back at the preferences window again, click on the "File Types" tab at the top.
  9. Again, make sure there is no check mark, or green box next to "Images - Still image files" then click "OK" to save these settings.
  10. Close Quicktime
  11. Aftwerwards, go to: (All programs > Microsoft Office > Microsoft Office Tools > Click and open "Microsoft Office Document Imaging").
  12. Once Quicktime is open, click on: (Tools > Options.
  13. The options window will appear, click on the "Other" tab at the top.
  14. Click on the "Reset" button at the top. This will reset all WebView and DMAS documents to open with Microsoft Office Document Imaging.
  15. Try and open the document once again.

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Q. Why do I get the message "access denied" when I try to log on to WebView?

A: You will see this message in WebView when you try to logon to WebView with a WinView or IWPM ID. Please contact the Document Management Help Desk at 284-2140 for further assistance.

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Q. I get a blank screen when I try to open an image in WebView or DMAS. How can I fix this problem?

A: This error is specific to individual PCs and is not a Document Management System problem. In most cases, the following will correct the problem:

First, try these steps to associate the .TIF files (TIF is the file type of the image) with the viewing software that comes with your PC:

  1. Go to: (All programs > Microsoft Office > Microsoft Office Tools > Click and open "Microsoft Office Document Imaging").
  2. Once the program is open, click on: (Tools > Options)
  3. The options window will appear, click on the "Other" tab at the top.
  4. Click on the "Reset" button at the top. This will reset all WebView and DMAS documents to open with Microsoft Office Document Imaging.
  5. Try and open the document once again.

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Q. When I click on “View” from WebView or DMAS, to display a document, I no longer have the option to “View”. The only options are “Save” or “Cancel”.

A. This problem is a result of Office 2007 being installed on your PC.

Call local PC technicians and given them the instructions below.

Quick Instructions:

  1. Upgrade the Internet Explorer version on your PC to IE 7.0
  2. Add TIF and TIFF file types in Windows Explorer > Tools > Folder Options > File Types (most likely these File Types we removed when Office 2007 was installed) and set the association to Microsoft Office Document Imaging (MODI).
  3. Add PGM file type in Windows Explorer > Tools > Folder Options > File Types and set the association to Microsoft Office Document Imaging (MODI).

Note: If Microsoft Office Document Imaging (MODI) is not listed, you can set the association to Windows Picture and Fax Viewer OR you can add the MODI software by going to Control Panel > Add/Remove Software (see detailed steps below)….

Detailed Instructions:

To check the Internet Explorer version on your PC:

  1. Open Internet Explorer window
  2. Click on Help in the Menu Bar
  3. Click on “About Internet Explorer”
  4. A logo will be displayed with the version #.
  5. If the version is less then 7.0… > Call your local PC Techs to upgrade IE to 7.0

To add or change the TIF/TIFF File Types:
Note: If TIF and TIFF are already there, go to Steps 4 & 5.

  1. Click on Start > All Programs > Accessories > Windows Explorer
  2. Click on Tools > Folder Options > File Types
  3. Scroll down to TIF File Type

  4. If TIF is not there: Add the TIF File types (Click on New…Type in TIF, click on Advanced and associate with “Microsoft Office Document Imaging File”)

  5. Highlight the TIF extension
  6. Click on Change > Microsoft Office Document Imaging OR Windows Picture and FaxViewer > OK > Close
  7. Repeat steps 3 to 5 and add TIFF File Type

To add PGM File Type:

  1. Click on Start > All Programs > Accessories > Windows Explorer
  2. Click on Tools > Folder Options > File Types
  3. Click on New…
  4. Type in "PGM", click on Advanced and associate with “Microsoft Office Document Imaging File”
  5. Highlight the PGM extension
  6. Click on Change > Microsoft Office Document Imaging OR Windows Picture and FaxViewer > OK > Close

To install Microsoft Office Document Imaging:

  1. Go to:Control Panel >Add or Remove Programs > Microsoft Office Enterprise Edition 2007 > Change > Add or Remove Feature > Office Tools >Microsoft Office Document Imaging > Run All from my Computer > Continue …….

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Q. Why do I get the message "Login Refused" when I try to logon to WebView?

A: You will see the message "Login Refused" if:

  • You typed the wrong user ID
  • You typed the wrong password
  • Your ID has been disabled (In this case, please go to the Document Management website and fill out this Form
  • Your password was reset and you did not follow the rules for your new password. Make sure the new password is one that you have NOT used before. Type your current password (whatever it was reset to) in the "Your Password" field, and enter a new password into both "New Password" fields. Follow the rules as described in red at the bottom of the form.
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Q. When I search using DMAS or WebView I get the error "Error in call to SRCHFCDOC = 007616". What is wrong?

A. When you entered your search criteria, you typed in more characters than is allowed for the index field. There also may be too many characters when searching because the asterisk was left in the search bar. Just delete the asterisk.

For example, if you are searching for Patient Number 123456 and you type in 1234567, you will receive this error message because the field was setup for up to 6 characters.

Action Needed: Modify your search request for the appropriate # of characters or if you are not sure of the limit, use the " * " for a wild card search. For example, Patient Number 1234*

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Q. Why do I see the message "Optical appears to be malfunctioning; please call support" when I try to open a document in WebView or DMAS?

A. The optical storage drives are busy.

This message occurs when the optical storage drives are busy retrieving documents and it may take a few minutes to go back to normal. Try closing all Internet browsers and opening a new one.

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