You receive a Social Security Administration Tentative Nonconfirmation for several reasons, one of them being that the “SSA is unable to confirm U.S. citizenship,” which means that the Social Security Administration cannot confirm that you are eligible to work because Social Security Administration records do not show that you are a U.S. citizen. If you choose to contest the TNC, your employer needs to provide you with the Social Security Administration Referral Letter. Read thoroughly the Instructions for the Employee found in pages 2-3 of the Social Security Administration Referral Letter.
If all of the information provided on the electronic Form I-9 is correct, you have 8 federal government workdays from the date of the referral to resolve your case.
If the reason for the referral is that the “SSA is unable to confirm U.S. citizenship” and you are a naturalized U.S. citizen, you do not need to visit your local Social Security field office to resolve your case. Instead, you may call the Department of Homeland Security to confirm your status as a U.S. citizen. You must give the DHS representative the following information:
- The Case Verification Number shown on the first page of the Social Security Administration Referral Letter; AND
- Your Naturalization Certificate # OR your Permanent Resident Card #.
If you do not have this information, you must visit your local Social Security field office with the documents required to resolve your case (see the Instructions for the Employee found in pages 2-3 of the Social Security Administration Referral Letter for details).
If you choose to call the DHS, the representative will inform you whether or not your case has been resolved. If it is resolved, your employer will receive a resolution and your status in HireRight will be updated to “SSA Employment Authorized” within approximately 30 minutes.
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