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General Information
About the Concerts
About Frost School Ticketing
Updates
General Information

When do you present concerts and events?
The Frost School of Music presents events throughout the academic year, primarily September through November, and February through April.  See www.music.miami.edu/concerts for details.

How long do events last?
Typically, concerts last approximately 1.5 to 2 hours, depending on the artist and type of concert. Master classes and lectures last approximately 1 to 1.5 hours.

What are the different venues for Frost School of Music events?
Located on the Coral Gables campus at 1314 Miller Drive, the Maurice Gusman Concert Hall houses a 600 seat concert hall, a professional recording studio, and the administrative offices of the Frost School of Music, which are located on the main floor. The concert hall is used for large performances, as well as smaller ensembles. Each year, over 350 concerts and events are presented in this hall.

Located on Lake Osceola in the center of the Coral Gables campus at 5501 San Amaro Drive, central to the Frost School of Music, the Victor E. Clarke Recital Hall in the L. Austin Weeks Center for Recording and Performance holds 147 seats. The Clarke Recital Hall is specifically designed to provide an intimate performance setting. Its acoustics are variable so that a wide range of music can be performed with optimal listening and recording conditions. Each year, many recitals and concerts are presented in this hall.

Located on the University of Miami’s Coral Gables campus at 1245 Dauer Drive, the BankUnited Center holds a 8,000 seats. The BankUnited Center is the University’s first on-campus venue with seating to accommodate large events.

Located in Downtown Miami (1300 N. Biscayne Boulevard, Miami, FL 33132), the Adrienne Arsht Center is the largest performing arts center built in the United States in the last three decades.

May I get directions to the concerts?
Yes, click here to go to the directions page for UM Gusman and Clarke Recital Halls. For the BankUnited Center, please click here. For the Adrienne Arsht Center, click here.

Where do I park for Frost School of Music concerts?
Free parking is located at the Maurice Gusman Concert Hall parking lot. Click here for a link to the parking map. For the Adrienne Arsht Center, click here.

I found an error on the Frost School of Music website. To whom do I write to?
Please send an email to .(JavaScript must be enabled to view this email address) and include a link to the URL that contains the error.
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About the Concerts

How may I purchase tickets?
Patrons may purchase tickets by calling the ticket office at 305-284-2400 between the hours of 9 am and 9 pm, Monday through Friday. On Saturday and Sunday tickets can be purchased by calling 1-866-811-4111 or 305-284-2400, from 10 am to 6 pm.

Patrons may purchase tickets 24 hours a day, 7 days a week, online at www.music.miami.edu/concerts.

Tickets may be also purchased at the box office located at 1314 Miller Drive, in the lobby of the Maurice Gusman Concert Hall during concert nights. The box office opens 1 hour before the start of a concert and closes after the concert begins.

How can I purchase tickets for a BankUnited Center event?
To purchase tickets from the BankUnited Center, please call 305-284-8686.

Do concerts ever sell out?
Yes, concerts do sell out, so patrons are advised to buy tickets in advance. Click here to purchase tickets online.

May tickets be purchased the night of a concert?
Yes, as long as the concert is not sold out tickets may be purchased at the box office located in the lobby of the Maurice Gusman Concert Hall. On the day of a concert, tickets are available online until 2 hours before the scheduled show time and can only be held in “Will Call” in the box office. Patrons are advised to print out their confirmation email and present it at the box office. No fees will be assessed.

May I purchase tickets to future concerts in the box office the night of another performance?
Yes, there will be a dedicated window in the box office to purchase tickets for future concerts.

Where can I pick up tickets being held at “Will Call”?
The “Will Call” window is located in the box office located at 1314 Miller Drive and opens one (1) hour before the start of a concert and closes 20 minutes after intermission. Please present a picture ID along with the confirmation number sent via email.

What if I arrive late?
The box office will remain open for 20 minutes after the start of the concert. Sorry, there are no refunds for unclaimed tickets. We reserve the right to resell any unclaimed tickets 20 minutes after the concert starts.

I am in a wheelchair or have difficulty with steps. Where will my seats be located?
Click here to view the Seating Charts.

The UM Maurice Gusman Concert Hall and Victor E. Clarke Recital Hall are fully compliant with ADA rules and regulations. We have seating areas in both of our halls that will accommodate your needs and allow you to enjoy our presentations completely. To reserve seats in these areas, please contact our Box Office at 305-284-2400. We apologize, but these seats are not available on our website.

In the Maurice Gusman Concert Hall, you’ll find accessible seats in the first 10 seats of Row A. Click here to view indicated area. To reserve seats in this area, please contact our Box Office at 305-284-2400.

In the Victor E. Clarke Recital Hall, accessible seats are located in both ends of Row F. Click here to view indicated area.

You’ll be able to access all rows listed above without encountering stairs. The elevator at the Maurice Gusman Concert Hall is located at the right-hand side of the hall.

To reserve your seats, please contact us at 305-284-2400 to speak with one of our friendly customer service representatives.

May I bring food and drinks into the concert hall?
No food or drinks are allowed in any concert hall.

May I bring my mobile phone or pager with me into the concert hall?
Phones and pagers are allowed inside; however, they must be shut off before the concert begins. Please do not text during concerts; the bright light disturbs others around you.

May I bring my camera with me into the concert hall?
Cameras are not allowed at any time, unless the photographer is approved by the Frost School of Music Communications office ahead of time. We reserve the right to remove any patron who violates this rule. A press badge will be given to all authorized press and photographers.

I’m in the media, who do I contact to cover a concert or interview an artist?
The press must contact the Media Relations Officer, Elizabeth Amore at eamore@miami.edu to visit a faculty artist or ensemble director ahead of time. If approved, a press badge will be given to all authorized press and photographers from recognized media outlets. To fill out an official inquiry, click here.

I lost an item on a recent trip to the Frost School of Music. Is there a Lost and Found I can contact to retrieve the missing article?
Yes. To inquire on missing items, call 305-284-2438. Call Monday - Friday, 9 am to 5 pm.
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About Frost School of Music Ticketing

What forms of payment do you accept?
Frost School of Music accepts payments in the form of cash, checks, and all major credit and debit cards.

Why am I being charged more when I purchase tickets over the phone and/or online?
All patrons ordering through the phone as well as online are subject to a $3 per ticket processing fee during business hours. Patrons calling after-hours (weekdays after 5 pm and all day weekends) are subject to an additional $1 per order. The extra $1 does not apply to online orders. THESE FEES CANNOT BE WAIVED.

Will I be charged a $3 per ticket processing fee if I go to the box office in person?
No, all ticket processing fees are waived at the box office, which is open one (1) hour before concert time.  We strongly encourage you to purchase tickets in advance for all major ensemble concerts.

How much does it cost to mail my tickets?
Frost School of Music charges $2 per order, not per ticket.

The tickets I ordered did not arrive in the mail as I requested. What should I do?
If you believe your tickets were mailed and you did not receive them, please contact us at 305-284-4940. We will be happy to reprint your tickets for you. To pick up your tickets, please present a picture ID along with the electronic receipt that was sent via email at the Box Office window one (1) hour prior concert start.

Tickets purchased at least 7 days prior to a concert are mailed out to the address you provide at the time of your order, unless you requested “Will Call.” Tickets ordered less than 7 days prior to the concert will automatically be held at the Box Office for you.

My credit card statement indicates I bought tickets from Tmania. I didn’t buy my tickets from that company.
All credit card transactions with Frost School of Music (and Festival Miami) are processed through our third-party service provider, OvationTix (Tmania), which is located in New York. This is a legitimate charge.

Are any concerts free of charge?
Yes, all of our student recitals are free, as well as many other concerts throughout the year - please look for “Free Admission.” Most of our master classes are also free of charge. For a complete list of events, click here. Free concerts are not subject to $3 per ticket fee, but some do require a ticket. The tickets are limited so please reserve them ahead of time.

What types of concerts do you charge admission?
The Frost School of Music now charges admission for concerts presented by Frost faculty artists, guest artists and major Frost ensembles.  Most are ticketed as general admission, and senior pricing is often available. Most Festival Miami concerts are ticketed with reserved seating.

What is your ticket refund policy?
There are no refunds or exchanges on tickets. Please click here for the full refund policy.

I’m a student. Do I get any discounts?
Yes. University of Miami students get in free of charge on selected Frost School of Music concert night(s), at the door.  Please present your current ‘Cane ID. NO EXCEPTIONS.  Tickets are subject to availability. LIMIT 1 free or discounted ticket per student per student ID. For Festival Miami concerts that have no free admission, students may buy $10 student rush tickets at the door 5 minutes before the concert starts. Tickets are subject to availability. To guarantee your seats, we highly suggest to purchase your tickets ahead of time.

Does Frost School of Music offer group discounts?
A group discount is available for groups of 20 or more and receives 20% off the total order.

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Updates

How can I get more information about Frost School of Music ticketed events?
For tickets and information call 305-284-2400.  You may also sign up for our Frost and Festival Miami Email Newsletters and e-blasts:

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