THERE ARE NO REFUNDS OR EXCHANGES ON TICKETS


I purchased for the wrong concert(s). Will you make a special exception?
All Festival Miami ticket sales are final. You may choose to donate your tickets to a student or give them to someone you may know. Please let the Festival Miami staff know ahead of time if there are any name changes on the ticket(s).

I just realized that I won’t be able to attend one of the Festival Miami concerts. Will you make a special exception?
All Festival Miami ticket sales are final. You may choose to donate your tickets to a student or give them to someone you may know. Please let the Festival Miami staff know ahead of time if there are any name changes on the ticket(s).

I’m not happy with my seating selection. Am I able to change my seating location?
Seating changes can only be made the night of the concert and must be from the same section purchased. Seating availability may vary according to concert. Seating upgrades are available only on the night of the concert. Seating availability may vary according to concert.

I purchased my tickets at full-price, but I found out that now the tickets are discounted. Am I entitled for a partial refund?
All Festival Miami ticket sales are final. All prices and concert information are subject to change without notice.

Why am I being charged more when I purchase tickets over the phone and/or online?
All patrons ordering through the phone as well as online are subject to a $3 per ticket processing fee. During after hours (weekends and weekdays after 5pm), patrons will be charged an additional $1 per ticket. THIS FEE CANNOT BE WAIVED.

I wasn’t notified about the change of artist/time/date/location. Am I entitled for a refund?
All Festival Miami artists, times, and dates are subject to change without notice. Please check http://www.festivalmiami.com, http://www.facebook.com/FestivalMiamiMusic, or call 305-284-4940 for the latest concert updates.

What is the Festival Miami refund policy if there’s a natural disaster?
In the event that a natural disaster (i.e., hurricanes or severe tropical weather) causes the rescheduling or cancellation of a performance, information will immediately be sent to local media for distribution, announced in our Festival Miami e-blast list as well as our website http://www.festivalmiami.com and http://www.music.miami.edu. Please be aware that there is no way to contact all individual ticket holders other than by electronic means. If the concert is canceled, refunds will be available subject to the following policy. Refunds will not be issued for concerts that have been rescheduled.

In case of a natural disaster, you must mail in your original, untorn, unused tickets as well as your entire name, address, and phone number. All refund requests must be received no later than 30 calendar days after the event. There are no exceptions to this policy.

Please mail to:
Festival Miami, University of Miami
C/O Ticket Office
PO Box 248165
Coral Gables, FL 33124-2975

Failure to abide by this policy will result in loss of your refund. For more information, please feel free to contact us at 305-284-4940.

THERE ARE NO REFUNDS OR EXCHANGES ON TICKETS