Options:

General Information
What are the festival dates?
How long will the event last?
What are the different venues for Festival Miami?
How do I get to the concerts?
Where do I park for Festival Miami concerts?
Will there be any construction by UM Gusman Concert Hall?
What is the dress code?
I’m hungry/thirsty. Are there any on-campus restaurants open now?
May I bring food and drinks into the concert hall?
May I bring my mobile device with me into the concert hall?.
May I bring my camera with me into the concert hall?
I’m part of the media, who do I contact to cover a concert or interview an artist?
Is there a Lost and Found I can contact to retrieve my missing item?
Where is the closest ATM?
I found an error on the Festival Miami website. To whom do I write to?
I want to suggest an artist for a future Festival Miami performance.

Ticketing
How can I purchase tickets to Festival Miami?
How can I purchase tickets for the BankUnited Center event?
How can I purchase tickets for the Arsht Center event?
How can I purchase tickets for the Ring Theater?
What forms of payment do you accept?
Where is “Will Call”?
May I purchase my tickets on the day of the concert?
May I purchase tickets to future concerts in the box office the night of another performance?
Do concerts ever sell out?
What if I arrive late?
Why does my credit card statement indicate I bought tickets from TMANIA?
Are there ticket fees? Why am I being charged more when I call the ticket hotline?
Will I be charged fee if I purchase tickets in person?
How much does it cost to mail my tickets?
The tickets I ordered did not arrive in the mail as I requested. What should I do?
What is your ticket refund policy?

Discounts
I am in a wheelchair or have difficulty maneuvering. Do I get a discount? Where are my seats?
Are any events free of charge?
May I combine more than one discount offer to the same concert?
I’m a student. Do I get any discounts?
Do children and teenagers get discounts?
I have a child under 2 years old, do I need to pay for his/her ticket?
Does Festival Miami offer group discounts?
Does Festival Miami offer any other discounts?

Updates
How can I get more information about Festival Miami?

General Information

What are the festival dates?
October 16 through November 7, 2015.
[Top of Page]

How long will the event last?
Typically, concerts last approximately 1.5 to 2 hours, depending on the artist and type of concert. Master classes and lectures last approximately 1 to 1.5 hours.
[Top of Page]

What are the different venues for Festival Miami?
Located on the Coral Gables campus at 1314 Miller Drive, the Maurice Gusman Concert Hall houses a 600 seat concert hall, a professional recording studio, and the administrative offices of the Frost School of Music, which are located on the main floor. The concert hall is used for large performances, as well as smaller ensembles. Each year, over 350 concerts and events are presented in this hall.

Located on Lake Osceola in the center of the Coral Gables campus at 5501 San Amaro Drive, central to the Frost School of Music, the Weeks Center for Recording and Performance, Clarke Recital Hall holds 147 seats. It is specifically designed to provide an intimate performance setting. Its acoustics are variable so that a wide range of music can be performed with optimal listening and recording conditions. Each year, many recitals and concerts are presented in this hall.

Located on the University of Miami’s Coral Gables campus at 1245 Dauer Drive, the BankUnited Center holds a 8,000 seats. The BankUnited Center is the University’s first on-campus venue with seating to accommodate large events.

Located in Downtown Miami (1300 N. Biscayne Boulevard, Miami, FL 33132), the Adrienne Arsht Center is the largest performing arts center built in the United States in the last three decades.
[Top of Page]

How do I get to the concerts?
Click here to go to the directions page for the halls located near the Frost School of Music. For the BankUnited Center, please click here. For the Adrienne Arsht Center, click here.
[Top of Page]

Where do I park for Festival Miami concerts?
Free parking is located at the Maurice Gusman Concert Hall parking lot after 6 p.m. weekdays and all day weekends. Valet parking is also available for $8. Additional parking can be found by the Ungar Building as well as Pavia Garage. Click here for a link to the UM parking map. For the Adrienne Arsht Center, click here.
[Top of Page]

Will there be any construction by UM Gusman Concert Hall?
Yes, there will be construction close by UM Gusman. We anticipate minimal disruption to the parking flow.
[Top of Page]

What is the dress code?
There is no dress code at our performances concerts. Some people like to wear casual attire, while others prefer something more professional. We suggest bringing a sweater; it may get cold in our halls at times!
[Top of Page]

I’m hungry/thirsty. Are there any on-campus restaurants open now?
Please click here for the current on-campus restaurant schedule.
[Top of Page]

May I bring food and drinks into the concert hall?
No food or drinks are allowed in any concert hall.
[Top of Page]

May I bring my mobile device with me into the concert hall?
All mobile devices are allowed inside; however, they must be shut off before the concert begins.
[Top of Page]

May I bring my camera with me into the concert hall?
Cameras are not allowed at any time, unless the photographer is approved by the Director of Events and artist management ahead of time. We reserve the right to remove any patron who violates this rule. A press badge will be given to all authorized press and photographers.
[Top of Page]

I’m part of the media, who do I contact to cover a concert or interview an artist?
The press must contact the Media Relations Officer at .(JavaScript must be enabled to view this email address) and/or visit the artist ahead of time. If approved, a press badge will be given to all authorized press and photographers from recognized media outlets. To fill out an official inquiry, click here.
[Top of Page]

Is there a Lost and Found I can contact to retrieve my missing item?
Yes. To inquire on missing items, call 305.284.2438. Call Monday - Friday, 9 a.m. to 5 p.m.
[Top of Page]

Where is the closest ATM?
Located outside the breezeway at the entrance to the Whitten University Center (by the bookstore) are automatic teller machines (ATM). This will enable you to withdraw funds from your account 24 hours a day with your bank card or credit card.
[Top of Page]

I found an error on the Festival Miami website. To whom do I write to?
Please send an email to the webmaster at .(JavaScript must be enabled to view this email address).
[Top of Page]

I want to suggest an artist for a future Festival Miami performance.
Please Click here to send Festival Miami your suggestions.
[Top of Page]

Ticketing

How can I purchase tickets to Festival Miami?
Patrons may purchase tickets by calling the ticket office at 305.284.4940 between the hours of 10 a.m. to 5 p.m., Monday through Friday. Outside business hours (weekdays from 5 p.m. to 9 p.m. and weekends from 10 a.m. to 6 p.m.), tickets may be purchased by calling 305.284.2400 or 1.866.811.4111.

Patrons may purchase tickets 24 hours a day, 7 days a week, online at www.festivalmiami.com.

Tickets may also be purchased at the box office located at 1314 Miller Drive, in the lobby of the Maurice Gusman Concert Hall during concert nights. The box office opens 1 hour before the start of a concert and closes 20 minutes after intermission. Please call 305.284.4940 for daytime box office hours for in-person purchases.
[Top of Page]

How can I purchase tickets for the BankUnited Center event?
To purchase tickets, please call 305.284.8686.
[Top of Page]

How can I purchase tickets for the Arsht Center event?
To purchase tickets, please call 305.949.6722.
[Top of Page]

How can I purchase tickets for the Ring Theater?
To purchase tickets from the Ring Theater, please call 305.284.3355 or visit http://www.as.miami.edu/ringtheatre/.
[Top of Page]

What forms of payment do you accept?
Festival Miami accepts payments in the form of cash and all major credit and debit cards.
[Top of Page]

Where is “Will Call”?
The “Will Call” window is located in the box office located at 1314 Miller Drive and opens one (1) hour before the start of a concert and closes 20 minutes after intermission. Please present a picture ID along with the confirmation number sent via email. To visit during business hours, please call 305.284.4940 to obtain our office location.
[Top of Page]

May I purchase my tickets on the day of the concert?
Yes, as long as the concert is not sold out tickets may be purchased at the box office located in the lobby of the Maurice Gusman Concert Hall. On the day of a concert, tickets are available online until 3 hours before the scheduled show time and can only be held in “Will Call” in the box office. Patrons are advised to print out their confirmation email and present it at the box office. No fees will be assessed.
[Top of Page]

May I purchase tickets to future concerts in the box office the night of another performance?
Yes, tickets may be bought during the intermission of a concert.
[Top of Page]

Do concerts ever sell out?
Yes, concerts do sell out, so patrons are advised to buy tickets in advance. Click here to purchase tickets online.
[Top of Page]

What if I arrive late?
The box office will remain open for 30 minutes after the start of the concert. If the concert has intermission, the box office will remain open until 20 minutes after intermission. Sorry, there are no refunds for unclaimed tickets.
[Top of Page]

Why does my credit card statement indicate I bought tickets from TMANIA?
All credit card transactions with Festival Miami are processed through our third-party service provider, OvationTix (Tmania), which is located in New York. This is a legitimate charge.
[Top of Page]

Are there ticket fees? Why am I being charged more when I call the ticket hotline?
All patrons are subject to a $4 per ticket processing fee, which is automatically added to the tickets. During after hours (weekends and weekdays after 5pm), patrons will be charged an additional $1 per ticket. THIS FEE CANNOT BE WAIVED.
[Top of Page]

Will I be charged fee if I purchase tickets in person?
Yes, all patrons are subject to a $4 per ticket processing fee, which is automatically added to the total.
[Top of Page]

How much does it cost to mail my tickets?
Festival Miami charges $2 per order, not per ticket.
[Top of Page]

The tickets I ordered did not arrive in the mail as I requested. What should I do?
If you believe your tickets were mailed and you did not receive them, please contact us at 305.284.4940. We will be happy to reprint your tickets for you. To pick up your tickets, please present a picture ID along with the electronic receipt that was sent via email at the Box Office window one (1) hour prior concert start.

Tickets purchased at least 7 days prior to a concert are mailed out to the address you provide at the time of your order, unless you requested “Will Call.” Tickets ordered less than 7 days prior to the concert will automatically be held at the Box Office for you.
[Top of Page]

What is your ticket refund policy?
There are no refunds or exchanges on tickets. Please click here for the full refund policy.
[Top of Page]

Discounts

I am in a wheelchair or have difficulty maneuvering. Do I get a discount? Where are my seats?

Yes, people with physical disabilities receive the cheapest ticket price (equivalent to the Section C price of that particular concert).

Both Maurice Gusman Concert Hall and Weeks Center for Recording and Performance, Clarke Recital Hall are fully compliant with ADA rules and regulations. We have seating areas in both of our halls that will accommodate your needs and allow you to enjoy our presentations completely. To reserve seats in these areas, please contact our Box Office at 305.284.4940 during regular business hours or visit the box office during the posted hours. We apologize, but these seats are not available on our website.

In the Maurice Gusman Concert Hall, you’ll find accessible seats in the first 10 seats of Row A. Click here to view indicated area.

In the Weeks Center for Recording and Performance, Clarke Recital Hall, accessible seats are located in both ends of Row F. Click here to view indicated area.

You’ll be able to access all rows listed above without encountering stairs. The elevator at the Maurice Gusman Concert Hall is located at the right-hand side of the hall.

To reserve your seats, please contact us at 305.284.4940 to speak with one of our friendly customer service representatives.
[Top of Page]

Are any events free of charge?
Yes, several of our events (listed on our concert schedule page) are free - please look for “Free Admission.” All of our master classes are free of charge. For a complete list of master classes click here. Free events are not subject to $4 per ticket fee, but do require a ticket. The tickets are limited so please reserve them ahead of time. 
[Top of Page]

May I combine more than one discount offer to the same concert?
Festival Miami does not allow more than one discount for the same concert.
[Top of Page]

I’m a student. Do I get any discounts?
Yes, discounted tickets are available 15 minutes before selected concerts at the box office, subject to availability (at the discretion of box office staff). University, college, and high school students currently enrolled in classes must present their school IDs for $10 student rush tickets. LIMIT 1 discounted ticket per student per student ID. Tickets are subject to availability on concert night. $10 tickets cannot be purchased for other concert nights. To be guaranteed a seat on a nearly sold-out concert, it is strongly advised for students to buy tickets at full-price either at the box office or online.

On select concert nights, University of Miami students are granted complimentary tickets with the current ‘Cane ID presented at the Box Office 15 minutes before the concert, subject to availability. For the current list of selected concerts, please call 305.284.4940. Tickets are subject to availability. LIMIT 1 discounted ticket per student per student ID. For those concerts that have no free admission, students will be able to buy $10 student rush tickets at the door usually 15 minutes before the select concert starts (at the discretion of box office staff). Tickets are subject to availability. To guarantee your seats, we highly suggest to purchase your tickets ahead of time. Sorry, no refunds if you have bought your tickets ahead of time.
[Top of Page]

Do children and teenagers get discounts?
Yes, the student discount applies to them. Please see previous question for more details.
[Top of Page]

I have a child under 2 years old, do I need to pay for his/her ticket?
As long as the baby or toddler does not take up an additional seat in the hall, their admission is free. The baby or toddler will need to be on your lap at all times during the performance.
[Top of Page]

Does Festival Miami offer group discounts?
Yes, a 20% discount is given to groups of 20 or more attending a single concert. This discount can only be obtained in advance by calling 305.284.4940, Option 2 during regular business hours. Groups purchasing tickets on the night of the performance cannot be guaranteed this discount. This discount cannot be applied for buying multiple tickets to multiple concerts. For example, if the group purchases 10 tickets to a Thursday Night Concert and 10 tickets to a Friday Night Concert, they will not receive the 20% discount. However, if the group purchases 20 tickets to a Thursday Night Concert and 20 tickets to a Friday Night Concert, they will receive the 20% discount for both concerts.
[Top of Page]

Does Festival Miami offer any other discounts?
Festival Miami does offer discounts on select concerts.
-Culture Shock Miami: A limited amount of tickets are available for high school and college students between the ages of 14 and 22 for $5 through Culture Shock. More information is available at http://www.cultureshockmiami.com.
-Golden Ticket: A limited amount of tickets will be given at no charge to Miami-Dade County senior residents ages 62 and over. They must be part of the Golden Ticket Program to receive these benefits. To sign up or learn more about the Golden Ticket program, please visit http://www.miamidadearts.org/education/golden-ticket-arts-guide.
-At-Risk Youth Organizations and Non-Profit Organizations: Please call 305.284.4940 for special rates not listed online.
[Top of Page]

Updates

How can I get more information about Festival Miami?
For tickets and information call 305.284.4940. You may also follow us on Twitter and Facebook, or sign up for our Festival Miami newsletter.

Email Newsletter icon, E-mail Newsletter icon, Email List icon, E-mail List icon

Sign up for the Festival Miami Newsletter





For Email Marketing you can trust

[Top of Page]