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General Information
About the Concerts
About Festival Miami Ticketing
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General Information

What are the festival dates?
Festival Miami 2015 will be announced Summer 2015. Stay tuned!

How long will the event last?
Typically, concerts last approximately 1.5 to 2 hours, depending on the artist and type of concert. Master classes and lectures last approximately 1 to 1.5 hours.

What are the different venues for Festival Miami?
Located on the Coral Gables campus at 1314 Miller Drive, the Maurice Gusman Concert Hall houses a 600 seat concert hall, a professional recording studio, and the administrative offices of the Frost School of Music, which are located on the main floor. The concert hall is used for large performances, as well as smaller ensembles. Each year, over 350 concerts and events are presented in this hall.

Located on Lake Osceola in the center of the Coral Gables campus at 5501 San Amaro Drive, central to the Frost School of Music, the Weeks Center for Recording and Performance, Clarke Recital Hall holds 147 seats. It is specifically designed to provide an intimate performance setting. Its acoustics are variable so that a wide range of music can be performed with optimal listening and recording conditions. Each year, many recitals and concerts are presented in this hall.

Located on the University of Miami’s Coral Gables campus at 1245 Dauer Drive, the BankUnited Center holds a 8,000 seats. The BankUnited Center is the University’s first on-campus venue with seating to accommodate large events.

Located in Downtown Miami (1300 N. Biscayne Boulevard, Miami, FL 33132), the Adrienne Arsht Center is the largest performing arts center built in the United States in the last three decades.

May I get directions to the concerts?
Yes, click here to go to the directions page for the halls located near the Frost School of Music. For the BankUnited Center, please click here. For the Adrienne Arsht Center, click here.

Where do I park for Festival Miami concerts?
Free parking is located at the Maurice Gusman Concert Hall parking lot after 6 p.m. weekdays and all day weekends. Valet parking is also available for $8. Additional parking can be found by the Ungar Building as well as Pavia Garage. Click here for a link to the UM parking map. For the Adrienne Arsht Center, click here.

Will there be any construction by UM Gusman Concert Hall?
Yes, there will be construction close by UM Gusman. We anticipate minimal disruption to the parking flow.

I found an error on the Festival Miami website. To whom do I write to?
Please send an email to the webmaster at .(JavaScript must be enabled to view this email address).
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About the Concerts

How may I purchase tickets?
Patrons may purchase tickets by calling the ticket office at 305-284-4940 between the hours of 10 a.m. to 5 p.m., Monday through Friday. Outside business hours (weekdays from 5 p.m. to 9 p.m. and weekends from 10 a.m. to 6 p.m.), tickets may be purchased by calling 305-284-2400 or 1-866-811-4111.

Patrons may purchase tickets 24 hours a day, 7 days a week, online at www.festivalmiami.com.

Tickets may also be purchased at the box office located at 1314 Miller Drive, in the lobby of the Maurice Gusman Concert Hall during concert nights. The box office opens 1 hour before the start of a concert and closes 20 minutes after intermission. Please call 305-284-4940 for daytime box office hours for in-person purchases.

How can I purchase tickets for the BankUnited Center event?
To purchase tickets from the BankUnited Center, please call 305-284-8686.

How can I purchase tickets for the Arsht Center event?
To purchase tickets from the BankUnited Center, please call 305-949-6722.

Do concerts ever sell out?
Yes, concerts do sell out, so patrons are advised to buy tickets in advance. Click here to purchase tickets online.

May I purchase my tickets on the day of the concert?
Yes, as long as the concert is not sold out tickets may be purchased at the box office located in the lobby of the Maurice Gusman Concert Hall. On the day of a concert, tickets are available online until 3 hours before the scheduled show time and can only be held in “Will Call” in the box office. Patrons are advised to print out their confirmation email and present it at the box office. No fees will be assessed.

May I purchase tickets to future Festival Miami concerts in the box office the night of another performance?
Yes, tickets may be bought during the intermission of a concert.

Where may I pick up tickets being held at “Will Call”?
The “Will Call” window is located in the box office located at 1314 Miller Drive and opens one (1) hour before the start of a concert and closes 20 minutes after intermission. Please present a picture ID along with the confirmation number sent via email. To visit during business hours, please call 305-284-4940 to obtain our office location.

What if I arrive late?
The box office will remain open for 30 minutes after the start of the concert. If the concert has intermission, the box office will remain open until 20 minutes after intermission. Sorry, there are no refunds for unclaimed tickets.

I am in a wheelchair or have difficulty with steps. Where will my seats be located?
Click here to view the Seating Charts.

Both Maurice Gusman Concert Hall and Weeks Center for Recording and Performance, Clarke Recital Hall are fully compliant with ADA rules and regulations. We have seating areas in both of our halls that will accommodate your needs and allow you to enjoy our presentations completely. To reserve seats in these areas, please contact our Box Office at 305-284-4940. We apologize, but these seats are not available on our website.

In the Maurice Gusman Concert Hall, you’ll find accessible seats in the first 10 seats of Row A. Click here to view indicated area. To reserve seats in this area, please contact our Box Office at 305-284-4940.

In the Weeks Center for Recording and Performance, Clarke Recital Hall, accessible seats are located in both ends of Row F. Click here to view indicated area.

You’ll be able to access all rows listed above without encountering stairs. The elevator at the Maurice Gusman Concert Hall is located at the right-hand side of the hall.

To reserve your seats, please contact us at 305-284-4940 to speak with one of our friendly customer service representatives.

May I bring food and drinks into the concert hall?
No food or drinks are allowed in any concert hall.

May I bring my mobile device with me into the concert hall?
All mobile devices are allowed inside; however, they must be shut off before the concert begins.

May I bring my camera with me into the concert hall?
Cameras are not allowed at any time, unless the photographer is approved by the Director of Events and artist management ahead of time. We reserve the right to remove any patron who violates this rule. A press badge will be given to all authorized press and photographers.

I’m part of the media, who do I contact to cover a concert or interview an artist?
The press must contact the Media Relations Officer, Elizabeth Amore at .(JavaScript must be enabled to view this email address) and/or visit the artist ahead of time. If approved, a press badge will be given to all authorized press and photographers from recognized media outlets. To fill out an official inquiry, click here.

I lost an item on a recent trip to Festival Miami. Is there a Lost and Found I can contact to retrieve the missing article?
Yes. To inquire on missing items, call 305-284-2438. Call Monday - Friday, 9 a.m. to 5 p.m.
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About Festival Miami Ticketing

What forms of payment do you accept?
Festival Miami accepts payments in the form of cash and all major credit and debit cards.

Why am I being charged more when I purchase tickets over the phone and/or online?
All patrons ordering through the phone as well as online are subject to a $3 per ticket processing fee during business hours. Patrons calling after-hours (weekdays after 5 pm and all day weekends) are subject to an additional $1 per order. The extra $1 does not apply to online orders. THESE FEES CANNOT BE WAIVED.

Will I be charged a $3 per ticket processing fee if I go to the box office in person?
No, all ticket processing fees are waived at the box office.

How much does it cost to mail my tickets?
Festival Miami charges $2 per order, not per ticket.

The tickets I ordered did not arrive in the mail as I requested. What should I do?
If you believe your tickets were mailed and you did not receive them, please contact us at 305-284-4940. We will be happy to reprint your tickets for you. To pick up your tickets, please present a picture ID along with the electronic receipt that was sent via email at the Box Office window one (1) hour prior concert start.

Tickets purchased at least 7 days prior to a concert are mailed out to the address you provide at the time of your order, unless you requested “Will Call.” Tickets ordered less than 7 days prior to the concert will automatically be held at the Box Office for you.

My credit card statement indicates I bought tickets from TMANIA. I didn’t buy my tickets from that company.
All credit card transactions with Festival Miami are processed through our third-party service provider, OvationTix (Tmania), which is located in New York. This is a legitimate charge.

Are any concerts free of charge?
Yes, several of our concerts (listed on our concert schedule page) are free - please look for “Free Admission.” All of our master classes are also free of charge. For a complete list of master classes click here. Free concerts are not subject to $3 per ticket fee, but do require a ticket. The tickets are limited so please reserve them ahead of time. 

What is your ticket refund policy?
There are no refunds or exchanges on tickets. Please click here for the full refund policy.

I’m a student. Do I get any discounts?
Yes, discounted tickets are available 15 minutes before selected concerts at the box office, subject to availability (at the discretion of box office staff). University, college, and high school students currently enrolled in classes must present their school IDs for $10 student rush tickets. LIMIT 1 discounted ticket per student per student ID. Tickets are subject to availability on concert night. $10 tickets cannot be purchased for other concert nights. To be guaranteed a seat on a nearly sold-out concert, it is strongly advised for students to buy tickets at full-price either at the box office or online.

On select concert nights, University of Miami students are granted complimentary tickets with the current ‘Cane ID presented at the Box Office 15 minutes before the concert, subject to availability. For the current list of selected concerts, please call 305-284-4940. Tickets are subject to availability. LIMIT 1 discounted ticket per student per student ID. For those concerts that have no free admission, students will be able to buy $10 student rush tickets at the door usually 15 minutes before the select concert starts (at the discretion of box office staff). Tickets are subject to availability. To guarantee your seats, we highly suggest to purchase your tickets ahead of time. Sorry, no refunds if you bought your tickets ahead of time.

Does Festival Miami offer group discounts?
A group discount is available for groups of 20 or more and receives 20% off the total order.

Does Festival Miami offer any other discounts?
Festival Miami does offer discounts on select concerts.
-Culture Shock Miami: A limited amount of tickets are available for high school and college students between the ages of 14 and 22 for $5 through Culture Shock. More information is available at http://www.cultureshockmiami.com.
-Golden Ticket: A limited amount of tickets will be given at no charge to Miami-Dade County senior residents ages 62 and over. They must be part of the Golden Ticket Program to receive these benefits. To sign up or learn more about the Golden Ticket program, please visit http://www.miamidadearts.org/education/golden-ticket-arts-guide.
-At-Risk Youth Organizations and Non-Profit Organizations: Please call 305-284-4940 for special rates not listed online.

May I combine more than one discount offer to the same concert?
Festival Miami does not allow more than one discount for the same concert.
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Updates

How can I get more information about Festival Miami?
For tickets and information call 305-284-4940. You may also follow us on Twitter and Facebook, or sign up for our Festival Miami newsletter.

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