Below are answers to some of the most common UPrint questions. If you have any additional questions not addressed below, please email the Managed Print Services team at .(JavaScript must be enabled to view this email address).

Q: How much credit do I get?
A: Students allowances have been increased to 130 of UPrint credits per school year at the beginning of the Fall semester.


Q: Will I receive print credit for duplexing?
A: Yes. The new system will extend a 0.02 print credit on the second page when duplexing. See print credit summary below:
New UPrint Print Rates


Q: What happens when I run out of UPrint Credit?
A: When you run out of credits, printing and copying will be deducted from your Cane Express Account.


Q: Can I add money to my UPrint account?
A: Yes. You can add money to your account with a credit card via MyUM.


Q: Will my left over UPrint credit roll over to the next year?
A: No. All students’ UPrint credits will reset to 130 at the beginning of the fall semester. Any money you added to your Cane Express account will roll over.


Q: Can I get a refund if the printer messed up my job and I had to reprint?
A: No. Refunds will not be available.


Q: My print job is not showing up on the black & white device?
A: In most cases this is because the print job was released at the computer or mobile device in the color queue. If a job is released to the color device it will not show up on a black & white only device.


Q: Why should I print my black & white jobs from a black & white device only?
A: It is more environmentally sound to print black & white documents from black & white devices only. Although color devices will print jobs released to a black and white device, it is not ideal for the environment since this utilizes more resources.


Q: How does MobilePrint work?
A: With MobilePrint you can print your document by emailing it to .(JavaScript must be enabled to view this email address) or .(JavaScript must be enabled to view this email address) as an attachment. Each attachment will print as its own document and the email will print as well if it is sufficient characters long. If the email is not long enough to print or if you send a file type that is not supported by MobilePrint, you will receive an email notification. Please visit the MobilePrint page at www.miami.edu/mobileprint for more information.


Q: Can I use any email address to submit jobs via MobilePrint?
A: A: No. MobilePrint is only available using a University of Miami-issued email address (@miami.edu or variation such as law.miami.edu.) Pharos will use whichever email you have in CaneLink on MyUM as your preferred email address. The only time this is different is if your preferred email is an “@umail” address. In this case, the MobilePrint system will only recognize your “@miami.edu” email.


Q: Can I print using my own paper?
A: No. These machines are set to only allow for certain types of paper and using anything other than what is provided may damage them.


Q: Will I get charged for color if I print a black & white job from a color device?
A: No. You will only be charged for a color print if: 1) the document being printed has color in it, and 2) you sent the job to the color queue. If both are not the case, you will be charged the black & white rate.


Q: Only the first page of my job is in color, will I be charged color for the whole thing?
A: No. The new UPrint system will only charge the color rate for the pages that actually have color in them; the rest will be charged as black & white.


Q: UPrint is not working, can I still print?
A: Yes. If there is an error in the system, it is possible for part of the system to continue working while another part is down. We are also working with all of the departments to implement by-pass printing in case of a total system crash.


Q: Where can students go to download the proper drivers to use UPrint?
A: Click on the link to download the appropriate drivers, and follow the instructions: Student UPrint Drivers Page


Q: Where can I go or who can I contact for assistance with a UPrint device?
A: The Lab Manager in your area is available to assist you with UPrint devices. If you’re experiencing service issues and the lab manager is not available, please contact our help desk at .(JavaScript must be enabled to view this email address) or at 855-477-4783. Additionally, the Managed Print Services department is available to answer your questions and concerns at .(JavaScript must be enabled to view this email address), or via the MPS Feedback Form.


Q: Where can I locate a UPrint map with all locations and hours of operation?
A: A UPrint map with all locations and hours of operation is posted on the MPS website, at: UPRINT LOCATION MAP - Coral Gables


Q: Why am I unable to log onto a UPrint device?
A: If you have been able to log on before, please make sure you are logged off of the previous UPrint device you were using. The device will automatically log you off after a short period of inactivity. If this does not resolve the issue please see a lab manager or fill out the MPS Feedback Form.