UNIVERSITY OF MIAMI HOSPITAL (UMH)
This page has the basic Instructions for the Ricoh printer/copier and multifunction devices (MFD) fleet at the University of Miami Hospital.

 

INFORMATION AND CONTACTS

Managed Print Services (MPS) is the department within the Division of Finance & Treasury that manages the Departmental Fleet (printers, copiers, Multi-Function Devices (MFD) and the Canon contract.

Managed Print Services
1320 South Dixie Highway
Gables One Tower, Suite 1235
Coral Gables, FL 33146
Phone: (305) 284-6585 Fax: (305) 284-3192
.(JavaScript must be enabled to view this email address)

CUSTOMER SERVICE FORMS

Please read to select the proper form for the service you need.

MPS Direct Inquiries Form
Departmental Billing
Customer Service
Copy Center Charges    
General Inquiries

MPS Ordering Equipment Form
Please use this form to order new, additional, or replacement equipment.

MPS Equipment Move Form
Move existing equipment from one location to another.

MPS Equipment Removal Form
Remove equipment from your area.

SERVICE CALLS

CANON EQUIPMENT SERVICE - WHAT TO DO

To request service for your Canon multifunctional device, please call the Canon Help Desk toll-free at 1-855-477-4783 or email them at .(JavaScript must be enabled to view this email address), and specify the equipment problem. Be sure to have the device serial number ready to provide the service representative. A Canon Service Team member will be dispatched the same business day, or the following business day if the service call is received close to or after 5pm.

RICOH EQUIPMENT SERVICE - WHAT TO DO

Please refer to the links below for important information regarding service and support for RICOH devices:

* Ricoh Information and Contact Numbers

* Service Calls / Repairs Procedure

* After Hours Support

* Ordering Toner Supplies

* Ricoh Direct Quick User Guide

* Ricoh Direct Tutorial

ORDERING TONER

ORDERING TONER FOR CANON DEVICES:

To order toner for your Canon MFD, please call the Canon Help Desk toll-free at 1-855-477-4783, or email them at .(JavaScript must be enabled to view this email address). Please have the serial number of your device ready. Toner orders will take approximately 3 business days for delivery. Some additional tips to keep in mind:

•  Ordered toner will be delivered to the location of the device, however, you can request that it be sent to your attention also.
•  Keep track of your toner supplies to avoid running out at critical times.
•  You can order up to 3 of each toner color per serial # at one time.
•  Toner is perishable, so try to avoid over-ordering of toner.

RICOH TONER ORDERING INSTRUCTIONS

IMPORTANT:
All toner supplies should be ordered via MyRicoh.com only.

OfficeMax will NO LONGER provide this service.
If you have any questions or problems, email .(JavaScript must be enabled to view this email address). For training and initial access contact Ramon Rivas at .(JavaScript must be enabled to view this email address)
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Use MyRicoh.com to order your toner supplies, or call 866-239-8494.

For additional information on MyRicoh:
Ricoh Quick User Guide
Ricoh Tutorial
MyRicoh Login

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For UNIVERSITY OF MIAMI HOSPITAL (UMH) - ONLY