After Hours Support refers to the availability of Canon to provide service to the University of Miami outside the normal business hours of operation. Normal business hours of operation mean 8 am to 5 pm, Monday through Friday, on University business days excluding public holidays. After Hours Support extends the hours of operation from 8 am to 12 am (midnight), Monday through Sunday, on University business days excluding public holidays.
Canon Support Help Desk: Toll-free 1-855-477-4783
After hours service for UPrint is available for system-wide problems only (i.e. service or network failure), not for specific machine issues.
UNIVERSITY OF MIAMI HOSPITAL (UMH)
For critical issues after hours on Ricoh equipment only, call 305-992-0236.