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UNIVERSITY OF MIAMI HOSPITAL (UMH)
This page has the basic Instructions for the Ricoh printer/copier and multifunction devices (MFD) fleet at the University of Miami Hospital.

 

INFORMATION AND CONTACTS

Document Services and Solutions (DSS) is the University of Miami Department that manages the Departmental Fleet (Printers, copiers, Multi Function Products (MFP) and the Ricoh contract.
DSS is a department of Financial Operations.

Document Services & Solutions (DSS)
1320 South Dixie Highway
Gables One Tower, Suite 1235
Coral Gables, FL 33146
Phone: (305) 284-2378 Fax: (305) 284-3192

DSS Contacts

CUSTOMER SERVICE FORMS

Please read to select the proper form for the service you need.

DSS - Direct Inquiries Form
Departmental Billing
Customer Service
Copy Center Charges    
General Inquiries

Ordering Equipment Form
Please use this form to order new equipment, additional equipment or replacements of existing equipment.

Equipment Move Form
Move existing equipment from one location to another.

Equipment Removal Form
Remove equipment from your area.

SERVICE CALLS

For Service Calls, please read instructions first ( links below) and call or go to the website:

1-800-432-9787
or  
www.ricohdirect.com


The normal business hours of operation mean 8 am to 5 pm, Monday through Friday, on University business days excluding public holidays. After Hours Support is also available for URGENT needs after 5 p.m. till 12 am (midnight) on weekdays, or 8 a.m. till 12 (midnight), Saturday and Sunday excluding public holidays.

Ricoh Service Call Escalation Procedure

CALL ESCALATION BROCHURE

RICOH Information and Contact Sheet

ORDERING TONER

To order supplies on any of your Ricoh equipment, please go online or call:

1-800-432-9787
or   www.ricohdirect.com

Please order toner supplies upon installing the last bottle of toner in your machine.
To avoid back orders, request no more than two (2) bottles of toner per machine.

For help with ordering or emergency orders only, contact:

Jocelyne Nguema
University of Miami Hospital
.(JavaScript must be enabled to view this email address)

ORDERING STAPLES

Ordering Staples