UNIVERSITY OF MIAMI HOSPITAL (UMH)
This page has the basic Instructions for the Ricoh printer/copier and multifunction devices (MFD) fleet at the University of Miami Hospital.

Document Services and Solutions (DSS) is the University of Miami Department that manages the Departmental Fleet (Printers, copiers, Multi Function Products (MFP) and the Ricoh contract.
DSS is a department of Financial Operations.

Document Services & Solutions (DSS)
310 Max Orovitz Building
1507 Levante Avenue
Coral Gables, FL 33146
Phone: (305) 284-2378
Fax:  (305) 284-3192

DSS Contacts

For Service Calls, please read instructions first ( links below) to get the right service ,and call the right place:

The normal business hours of operation mean 8 am to 5 pm, Monday through Friday, on University business days excluding public holidays.

Call After Hours Support after 5 p.m. till 12 am (midnight) on weekdays, or 8 a.m. till 12 (midnight), Saturday and Sunday excluding public holidays.

Only if you get no reponse from service after placing the service calls as indicated above, you can follow the escalating procedure in the order indicated below:

1st call to Joseph Deras           786-348-3175 - Ricoh Technical Support
2nd call to Edwin Angulo           305-763-2576   Ricoh Technical Support
3rd call to Bob Goodwin             954-214-3626   Ricoh Service Manager

Ricoh Service Call Escalation Procedure

RICOH Information and Contact Sheet

To order supplies on any of your Ricoh equipment, please go online to:

Please order toner supplies upon installing the last bottle of toner in your machine.
To avoid back orders, request no more than two (2) bottles of toner per machine.

For help with ordering or emergency orders only, contact:

Jocelyne Nguema
University of Miami Hospital
Leasing and Facilities Manager
1321 N.W. 14th Street, Suite 509
Miami, FL 33125
Phone: 305-689-4580 Cell: 786-239-9513 Fax:305-689-1190
jnguema@med.miami.edu

Ordering Staples