b.  Masters:   45

                c.  Doctoral

                     (1)  Thesis Supervisor

                     Thesis Advisor

                     11/78-5/80        Gary Steinman (Area: Colorectal Cancer Screening), Co-AdvisorDr. L. Ostrander, Did not complete thesis.

                     9/80-8/83          K. El-Tell ("An Analytical Approach to Primary Health Care Planning in Developing Countries with an Application to Jordan")

                     9/80-6/84          Angelica Kamiyama ("Rotating Manpower Schedules:  Algorithmic Developments and Applications")

                     1/80-9/84          Chai-Yi Chou ("Dynamic Queue-Dependent Delay Procedures")

                     9/81-9/83          Clark Ray (Area: Multiprocessor-Based Simulation Workstation), Co-Advisor: Dr. R. Franklin, Did not complete thesis.

                     9/82-12/92        Raymond Ellermann ("Models of Recidivism and Recidivism Risk") Co-Advisor: Dr. P. Sullo

                     9/83-5/90          Yair Eitan (Area: Hierarchical Location Allocation Model), Did not complete thesis.

                     9/86-12/89        Puay-Koon Lim ("Toward A Distributed Information System Simulator")

                     9/88-12/89        Wei Hua Lin (Area:  Queuing Balance Equations and Their Higher Moments), Did not complete thesis

                     9/90-9/93          James R. Loy (Area: Computer Systems Analysis), Did not complete thesis

                     9/90-3/94          Sudhendar H (Area: Expert System for Computer Performance Monitoring), Did not complete thesis

                     9/92-12/96        Anil Goyal ("Towards A Financial Aid Modeling Approach")

                     9/94-12/96        Young Lee ("Strategic and Tactical Models for Multi-Destination Traffic Routing in Telecommunication Networks")

                     1/96-12/98        Plinio Delos Santos ("Statistical Methods for Estimating and Characterizing Social Welfare Recipient Payments"), Co-Advisor: Dr. R. Burke

                     9/97-5/99          Terry Kelly (Area: A Systems Engineering Approach to Foreign Policy Decisions), Did not complete thesis.

                     7/98-6/99          Qi Li (Area: Cybernetically Enhanced Authoring Tools), Did not complete thesis.

                     9/00-Present      Jiaqi Hu (Area:  Data Mining Methods in Real Time)

                     1/01-Present      James Burnes (Area:  Yield Management Techniques in Express Mail)

                     8/01-12/05        Ali Yasar (" Real-Time and Simultaneous Management of Supply and Demand Chains")

                     Thesis Committee Member (RPI):

                     1/78-7/80          William Rutz (Area: Comprehensive Model on Electric Generation Planning) Co-Advisors: Drs. Becker and Mirchandani

                     5/79-6/80          Glenn Roberts (Area: A Systematic Approach to Modeling Macroscopic Ecosystem), Advisor: Dr. F. DiCesare

                     5/79-6/82          M. Potmesil (Area: Generating A Three-Dimensional Surface Model of an Object from Multiple Projections), Advisor: Dr. H. Freeman

                     9/79-5/83          Jack Reilly (Area: Fire Station Siting), Co-Advisors: Drs. Zuber and Mirchandani

                     5/81-12/91        Ernesto Guerrieri (Area: Software Transportability), Advisor: Dr. H. Freeman

                     12/82-8/85        Varol Akman (Area: Computer Graphics), Advisor: Dr. R. Franklin

                     3/85-5/86          Chang Y. Choo (Area: Line Drawing Using Polycurve), Advisor: Dr. H. Freeman

                     9/85-8/87          John D. Carpinelli (Area: Permutation Network Design), Advisor: Dr. A.Y. Oruc

                     11/85-8/87        Weichen Shen (Area: Mesh-Connected Parallel Processors), Advisor: Dr. A.Y. Oruc

                     9/87-8/91          Kotesh Rao (Area: A Theoretical and Engineering Study of Simulated Annealing), Advisor: K. Rose

                     9/92-5/94          Clark Ray (Area: Representing Visibility for Sitting Problems), Advisor: Dr. R. Franklin

                     3/93-5/95          Stephen Sanborn (Area: Comprehensive Assessment of Real Time Knowledge-Based Systems: Development and Evaluation of the Shipboard Piloting Expert System), Advisor: Dr. M. Grabowski

                     3/97-5/03          Jangha Cho (Area: Distributed Rulebases for Workflow Management: A Process Control Method), Advisor: Dr. C. Hsu

                     Thesis Committee Member/External Examiner (At Other Universities)

                     9/85-8/87          Nagraj Balakrishnan, Purdue University ("A Network Model for the Rotating Workforce Scheduling Problem"), Advisor: Dr. R. T. Wong

                     9/02-9/03          Kevin W. Li, University of Waterloo ("Preference Uncertainty and Status Quo Analysis in Conflict Resolution"), Advisors: Keith W. Hipel and D. Marc Kilgour

                d.  Post Doc/Visiting Scholar Supervision

                     9/84-8/85       Professor Jian Hong Fang, Department of Electrical Engineering, Harbin University of Science and Technology, Harbin, China (Computer Information Systems)

                     9/87-5/88       Professor Malgorzata Wiecek, University of Poland (Structured Decisionmaking)

                     9/89-5/90       Professor Renchu Gan, Department of Industrial Management, Beijing Institute of Technology, Beijing, China (Geographic Information Systems)

                     9/89-8/91       Professor Yao Cheng, Agricultural Engineering Department, Northeast Agricultural College, Harbin, China (Decision Support Model for Crop Production and Animal Husbandry)

                     1/91-6/91       Dr. ChangXiang Wang, State Information Center, Beijing, China (Database Management Systems in State Panning)

                     1/91-6/91       Dr. Baichang Weng, General Planning Department, Beijing, China (Decision Support Methods in Office Automation)

                     9/92-12/93     Dr. Wei Li, Purdue University, Lafayette, IN (Queuing Models) 

                     7/95-12/95     Ms. Wan Lin Zhang, Royal Economic and Cultural Development Corporation, Beijing, China (Computational Methods)

                     10/96-12/98   Dr. Myung Oh, Department of Industrial Engineering, Korea University, Seoul, S. Korea

                     9/97-8/98       Dr. Bo Woo Nam, College of Business and Economics, Dankook University, Chungnam, S. Korea

                     4/98-9/98       Ms. Sylvie Blondeau, Ecolle Centrale de Lille, Lille, France

                     3/02-5/03       Dr. Niaz Abdikeev, Plekhanov Russian Academy of Economics, Moscow, Russia (Building Expert Systems in Economics and Manufacturing)

                     7/03-7/04       Dr. Yan Zhu, Tsinghua University, Beijing, China (Real-Time, Information-Based Decision Making)

                     9/03-5/04       Ms. Gesa Lietzmann, Exchange Student, Technical University Dresden, Germany (Decision Sciences)

                     9/05-8/06       Dr. Ye Liu, Professor, Hefei University of Technology, Hefei, China (Decision Algorithms)

                     9/05-8/06       Dr. Sean Tung-Xiung Wu, Fulbright Scholar, Shih Hsin University, Taiwan (E-Commerce)

                     11/05-Present      Dr. Darius Plikynas, Fulbright Scholar, Vilnius University, Lithuania (Economic Informatics)

C.   Course and Curriculum Development (RPI)

             Curriculum Development

             7/77-5/92               Participated with other area faculty in the refinement and continued development of the Information and Decision Systems (formerly, Large-Scale Systems) curriculum in the Department of Electrical, Computer, and Systems Engineering

             7/87-Present           Participating with other department faculty in the total revision and continued development of one BS, three MS (including a new and revised Services and Manufacturing Systems Engineering), and one PhD curricula in the Department of Decision Sciences and Engineering Systems

             10/94-6/96              Chair of Committee to develop a unique AACSB/ABET accredited BS curriculum for management and industrial/systems engineering students

             Course Development

             78-79   35.686     Evaluation Methods in Public Systems (taught once a year, beginning Spring 1979): a completely new course.

             79-80   35.441     Linear Systems: complete revision of course handouts, notes and tests, including development of new unit tests.

                        35.452      Communication Systems: complete revision of course hand outs and tests, including development of new unit tests.

             81-82   20.221     Engineering Laboratory I: development of completely new course lecture notes on "Measurements and Statistical Analysis", as well as related homeworks and tests.

             85-86   20.201     Engineering Modeling and Design: newly developed course based on my expanded course notes on "Measurements and Statistical Analysis".

             87-92   20.260     Modeling and Analysis of Uncertainty: new core engineering course - appointed Chair of course development committee (including Professors Georges Belfort, Dimitri Grivas, Pitu Mirchandani, Euan Somerscales, and John Wilkinson); text for course prepared by Professors Tien and Wilkinson.

             95-98 DSES 686  Evaluation Methods for Decision Making (taught annually, beginning Spring 1995): a completely revised course.

             98-05 ENGR 475 Engineering Economics and Project Management; new core engineering course -  appointed Chair of DSES initiative (including Professors Mohamed Aboul-Seoud and Michael Carbone); text includes newly developed notes that try to integrate material.

             00-05 DSES 428 Decision-Focused Systems Engineering:  newly developed undergraduate course emphasizing systems engineering from a decision perspective.

CURRENT RESEARCH INTERESTS:
 

             Information and Decision Systems Methodology:

·      Probabilistic Modeling.

·      Queuing Theory.

·     Numerical Analysis.

·     Decision/Policy Analysis.

·     Evaluation Methods.

·     Statistical Computing.

·     Computational Cybernetics.

·     Decision Informatics.

·     Service Systems Engineering.

·     Data Fusion and Analysis.

             Information and Decision Systems Applications:

·     Urban service and infrastructure modeling, forecasting and resource allocation.

·      Data base management and information systems design.

·      Applications of computer technology in large scale systems.

·     Computer performance modeling and network analysis.

·     Decision support, expert and knowledge systems.

·     Manufacturing productivity and computer aided scheduling.

·     Real-time decision making in E-Business.

·     Mass customization and personalization.

PUBLICATIONS:
 

A.     Books, Monographs, Recordings, Large Scale Musical or Video Works, Commissions (Give title, co-authors if any, publisher, date.  State if a contributing author to edited compilation.)

              Refereed Books

              1.      An Open Courtroom: Cameras in New York Courts, Governor's Committee to Review Audio-Visual Coverage of Court Proceedings (13 Co-Authors), New York, NY: Fordham University Press, 1997.

              2.    Management of Technology in the Services Industry, (Co-Editor; with D. Berg, W.A. Wallace), Special Issue of IEEE Transactions on Engineering Management, Vol. 48, No. 3, August 2001.

              3.    Intelligent Sustainment and Renewal of Department of Energy Facilities and Infrastructure, National Research Council (13 Co-Authors), Washington, DC: The National Academies Press, 2005.

              Refereed Monographs

              1.     Analysis of Power in Speech Samples, Holmdel, NJ: Bell Telephone Laboratories, File 36654, 1969.

              2.     Feasibility Study of a New Hybrid Service Channel on TD-2 Radio: Simultaneous Transmission of TV, Message and Data, Holmdel, NJ:  Bell Telephone Laboratories, File 36740-5, 1969.

              3.     First Order Parametric Study of Market Penetration of a New Station Set, Holmdel, NJ: Bell Telephone Laboratories, File 36654, 1969.

              4.     SPRINT Based Dual Radio Network, New York, NY: The Rand Corporation WN-8002-NYC, 1972.

              5.     Functional Definition of a Computer-Based Personnel Information and Control System, New York, NY: The Rand Corporation, WN-8321-NYC, 1973.

              6.     Methods for Assessing Inpatient Nurse Staffing Requirements, New York, NY: The Rand Corporation, R-1469-NYC, 1974.

              7.     An Evaluation of the Worcester Crime Impact Program, (Principal Author; with R.C. Larson, J.B. Green, J.C. Williamson, V.K. Dunlap, and J.W. Simon), Boston, MA State Printing Office, No. 500-5-76-128706, 1975.

              8.     An Evaluation of the Wilmington Split-Force Experiment, (Principal Author; with R.C. Larson and J.W. Simon), Washington, DC: U.S. Government Printing Office, No. 027-000-0068-0 (NTIS No. PB-283-091), 1978.

              9.     National Evaluation Program Street Lighting Projects, (Principal Author; with V.F. O'Donnell, A.I. Barnett and P.B. Mirchandani), Washington, DC: U.S. Government Printing Office, No. 281-380-1551, 1979.

              10.   An Evaluation of the Wilmington Management of Demand Program, (with M.F. Cahn), Washington, DC: National Institute of Justice, 1981.

              11.   Electronic Fund Transfer Systems and Crime, (with K.W. Colton, S. Tvedt, B. Dunn, and A.I. Barnett), Washington, DC: U.S.Government Printing Office, 1982-0-361-233/1888, 1982.

              12.   National Evaluation Program: Automated Correctional Data Systems, (Principal Author; with S. Rosenberg, F. DiCesare, and P.B. Mirchandani), Washington, DC: National Institute of Justice, 1982.

              13.   A National Assessment of Police Command, Control, and Communications Systems, (with K.W. Colton, M.L. Brandeau), Washington, DC: National Institute of Justice, 1983.

              14.   A Systemic Evaluation of the Commercial Security Field Test, (with M.F. Cahn), Washington, DC: National Institute of Justice, 1985.

              15.   Electronic Fund Transfer Systems Fraud, (Principal Author; with T.F. Rich, M.F. Cahn), Washington, DC: Bureau of Justice Statistics, NCJ-100461, April 1986.

              16.   Identifying Persons, Other Than Felons, Ineligible to Purchase Firearms: A Feasibility Study, (Principal Author; with T.F. Rich), Washington, DC: Bureau of Justice Statistics, NCJ-123050, May 1990.

              17.   Guidelines for Design and Evaluation to Improve State Criminal History Records, (Principal Author; with T.F. Rich), Washington, DC: Bureau of Justice Statistics, November 1990.

              18.   Toward An Operations-Based System for Occurrences Reporting and Tracking, (Principal Author; with R.S. Margolis, J.A. McClure, M.F. Cahn), Albany, NY: Office of Mental Health, Bureau of Data/Incident Management, July 1991.

              19.   A Technically-Based and Coordinated Approach to Drug Enforcement, (with J.P. Caulkins, R.C. Larson and T.F. Rich), Washington, DC: National Institute of Justice, February 1992.

20.     An Incident Management Reporting System for Local Facilities, (with J.A. McClure), Albany, NY: Office of Mental Health, Bureau of Data/Incident Management, October 1992.

21.     The Hartford COMPASS Program: A Systemic Evaluation, (Principal Author; with T.F. Rich, M. Shell, R.C. Larson, J. Donnelly), Washington, DC National Institute of Justice, December 1992.

22.     Operations Research Security Analysis, Washington, DC: Smithsonian Institution, February 1995.

23.     Learning Standards for Mathematics, Science and Technology, (one of 20 invited authors), Albany, New York: Regents of the University of the State of New York, March 1996.

24.     Early Experiences with Criminal History Records Improvement, (Principal Author; with T.F. Rich), Washington, DC: Bureau of Justice Assistance, May 1997.

25.     Interstate Identification Index Name Check Efficacy, (Principal Author; with M.F. Cahn, R. Neray), Washington, DC: Bureau of Justice Statistics, July 1999.

26.     Impact of Criminal History Record Improvement Programs, (Principal Author; with M.F. Cahn, R. Neray), Washington, DC: Bureau of Justice Statistics, February 2000.

27.     Improving Criminal History Records Improvement Program, (Principal Author; with M.F. Cahn, R. Neray), Washington, DC: Bureau of Justice Statistics, May 2003.

28.     Cost-Benefit of Point-of-Contact (PoC) Versus Non-PoC Firearm Eligibility Checks, (Principal Author; with M.F. Cahn), Washington, DC: Bureau of Justices Statistics, 2003.

29.     Assessment and Resolution of Replicated Firearm Eligibility Checks, (with M.F. Cahn), Washington, DC: Bureau of Justice Statistics, 2004.

30.     Measuring the Performance of Criminal History Records Systems: The Records Quality Index (ROI), (Principal Author: with M.F. Cahn, R. C. Neray, D.M. Einstein), Washington, DC: Bureau of Justice Statistics, 2004.

31.     Emergency Response to Terrorism Events, (with R.C. Larson, M. F. Cahn, M. Metzger), Los Angeles, CA: University of Southern California, 2005.

32.     Recidivism of Denied Prospective Firearm Purchasers, (Principal Author; with M.F. Cahn, R. Neray, K. Pei), Washington, DC: Bureau of Justice Statistics, 2006.

33.     Improving Criminal History Records for Background Checks, (Principal Author; with M.F. Cahn, R. Neray, K. Pei, G. F. Ramker), Washington, DC: Bureau of Justice Statistics, 2006.

              Refereed Book Chapters

              1.     Urban Public Safety Systems: Volume II, Edited by R.C. Larson, Chapter 9, "Police Service Aides: Paraprofessionals for Police," (Principal Author; with R.C. Larson), Lexington, MA: Lexington Books, 1978.

              2.     Review of Criminal Justice Evaluation, 1978, Edited by Aspen Systems Corporation, "Part II: Police Command, Control and Communications", pp. 293-336, (Principal Author; with K.W. Colton), Washington, D.C.: Government Printing Office, Stock No. 027-000-00882-8, June 1979.

              3.     "Electronic Funds Transfer and Crime" (Principal Author; with G.L. Fosque, M.F. Cahn and K.W. Colton), Bureau of Justice Statistics Special Report Series, Washington, DC, February 1984.

              4.     "Electronic Funds Transfer Fraud" (Principal Author; with T.F. Rich and M.F. Cahn), Bureau of Justice Statistics Special Report Series, Washington, DC, March 1985.

              5.     Major Evaluation in Community Crime Prevention, Edited by Dennis P. Rosenbaum, Chapter 11, "The Commercial Security Field Test Program: A Systemic Evaluation of Security Surveys" (Principal Author; with M.F. Cahn), Beverly Hills, CA: Sage Publications, 1986.

              6.     Encyclopedia of Systems and Control, Edited by Madan G. Singh, "Evaluation Design: Systems and Models Approach", Oxford, England:  Pergamon Press, Vol. 2, pp. 1559-1566, 1988.

              7.     New Technologies and Penal Justice, Edited by Marc LeBlanc, Pierre Tremblay and Alfred Blumstein, "Application of Computers in Police", Montreal: Canada University of Montreal Press, pp. 68-85, 1988.

              8.     New Technologies and Penal Justice, Edited by Marc LeBlanc, Pierre Tremblay and Alfred Blumstein, "Application of Computers in Corrections", Montreal, Canada: University of Montreal Press, pp. 86-100, 1988.

              9.     Concise Encyclopedia of Information Processing in Systems and Organizations, Edited by A. P. Sage, "Program Evaluation: A Systems and Model-Based Approach", Oxford, England: Pergamon Press, pp. 382-388, 1990.

10.      The Challenge of Community Policing: Testing the Promises, Edited by Dennis P. Rosenbaum, Chapter 11, "The Hartford COMPASS Program: Experiences With a Weed and Seed-Related Effort" (Principal Author; with T.F. Rich), Thousand Oaks, CA: Sage Publications, pp. 192-206, 1994.

11.      1999 Handbook of Systems Engineering and Management, Edited by A.P. Sage and W.B. Rouse, Chapter 22, "Evaluation of Systems", New York, NY: John Wiley & Sons, pp. 811-824, 1999.

12.      Wiley Encyclopedia of Electrical and Electronics Engineering, Edited by J.G. Webster, Volumes 21, "System Analysis", New York, NY: John Wiley & Sons, pp. 308-314, 2001.

13.      2003 Encyclopedia of Life Support Systems, Edited by Darwish M. K. AlGobaisi, "Evaluation of Programs and Policies for Life Support Systems," Paris, France: UNESCO-EOLSS, 2003.

<;span style="LETTER-SPACING: -0.1pt">14.    &;#160; Global Innovation Outlook,<;/span> Edited by S.J. Palmisano, "On Innovation in Services", Yorktown Heights, NY: IBM, 2004.

15.      2006 Encyclopedia of Life Support Systems, Edited by Darwish M. K. AlGobaisi, "Evaluation of Programs and Policies for Life Support Systems," Paris, France: UNESCO-EOLSS, 2006.

16.      2006 Handbook of Systems Engineering and Management, Edited by A.P. Sage and W.B. Rouse, Chapter 22, "Evaluation of Systems", New York, NY: John Wiley & Sons, pp. 811-824, 2006.

        B.   Journal Articles

              1.     In Refereed Journals (Articles which are reviewed by peers in the field prior to publication.)

                     (a)  Major Articles

                     Refereed Journal Articles

1.       "Police Service Aides: Paraprofessionals for Police" (Principal Author; with R.C. Larson), Journal of Criminal Justice, Volume 6, Number 2, Summer 1978, pp. 117-131.

2.       "Toward a Systematic Approach to Program Evaluation Design", IEEE Transactions on Systems, Man, and Cybernetics: Special Issue on Public Systems Methodology, Volume SMC-9, Number 19, September 1979, pp. 494-515.

3.       "Technology Transfer of Computer-Based Applications in Law Enforcement" (with K.W. Colton), Journal of Technology Transfer, Volume 4, Fall 1979, pp. 63-76.

4.       "Lighting's Impact on Crime", Lighting Design and Application, Volume 9, Number 12, December 1979, pp. 20-30.

5.       "On Manpower Scheduling Algorithms" (Principal Author; with A. Kamiyama), Society for Industrial and Applied Mathematics (SIAM) Review, Volume 24, Number 3, July 1982, pp. 275-287.

6.       "Improved Formulations to the Hierarchical Health Facility Location-Allocation Problem" (Principal Author; with K. El-Tell and G.R. Simons), IEEE Transactions on Systems, Man, and Cybernetics, Volume SMC-13, Number 6, November 1983, pp. 1128-1132.

7.       "A Quasi-Hierarchical Location-Allocation Model for Primary Health Care Planning" (Principal Author; with K. El-Tell), IEEE Transactions on Systems, Man, and Cybernetics, SMC-14, Number 3, June 1984, pp. 373-380.

8.       "Impact Analysis of Some Cost Reduction Options for a Metropolitan Fire Department" (Principal Author; with S.S. Chiu), Fire Technology, Volume 21, Number 1, February 1985, pp. 5-21.

9.       "On Automated Correctional Data Systems", Computers, Environment and Urban Systems, Vol. 10, No. 3/4, April 1986, pp. 157-163.

10.    "Enhancing the Effectiveness of Computers in Public Organizations Through Appropriate Use of Technology" (Principal Author; with J.A. McClure), Public Administration Review: Special Issue on Public Management Information Systems, Volume 27, No. 7, November 1986, pp. 553-562.

11.    "Computer Applications in U. S. Law Enforcement", Computers, Environment and Urban Systems, Vol. 12, No. 1, 1988, pp. 37-48.

12.    "Towards an Operations-Oriented Approach to Information Systems Design in Public Organizations", (Principal Author; with J.A. McClure), Information and Decision Technologies, Special Issue, Vol. 16, No. 2, 1990, pp. 137-146.

13.    "A Generalized Approach to Modeling the Hierarchical Location-Allocation Problem" (with Y. Eitan and S.C. Narula), IEEE Transactions on Systems, Man, and Cybernetics, Vol. 21, No. 2, 1991, pp. 39-46.

14.    "The IEEE Systems, Man, and Cybernetics Society: Past, Present, and Future" (with J.D. Palmer, A.P. Sage and T.B. Sheridan), IEEE Transactions on Systems, Man, and Cybernetics, Vol. 22, No. 1, 1992, pp. 39-46.

15.    "An Alternative Approach to Modeling Recidivism Using Quantile Residual Life Functions" (with R. Ellermann and P. Sullo), Operations Research, Vol. 40, No. 3, 1992, pp. 485-504.

16.    "The IEEE Transactions on Systems, Man, and Cybernetics: Bibliographic Analysis and Policy Considerations" (Principal Author; with C.C.N. Uichanco), IEEE Transactions on Systems, Man, and Cybernetics, Vol. 22, No. 6, 1992, pp. 1245-1259.

17.    "Systems Engineering in the Growing Service Economy" (Principal Author; with D. Berg), IEEE Transactions on Systems, Man, and Cybernetics, Vol. 25, No. 5, 1995, pp. 721-726.

18.    "On a Direct Estimator for Average Production Intervals" (with W. Li), Operations Research Letters, Vol. 18, 1995, pp. 41-47.

19.    "Integrating Uncertainty Considerations in Learning Engineering Economy" (with A. Goyal and P. Voss), The Engineering Economist, Vol. 42, No. 3, Spring 1997, pp. 249-257.

20.    "A Knowledge-Based Generating Hierarchical Controller" (with R.M. Kandadai), IEEE Transactions on Neural Networks, Vol. 8, No. 6, Nov. 1997, pp. 1531-1541.

21.    "A Para/Professional Approach to Restructuring Engineering Education", International Journal of Continuing Engineering Education and Life-Long Learning, Vol. 9, No. 2, 1999, pp. 117-127.

22.    "Individual-Centered Education: An Any One, Any Time, Any Where Approach to Engineering Education", IEEE Transactions on Systems, Man, and Cybernetics Part C: Special Issue on Systems Engineering Education, Vol. 30, No. 2, 2000, pp. 213-218.

23.    "Progressive Random Sampling: A Multi-Period Estimation Technique With Applications" (with P.D. Santos, R. Burke), IEEE Transactions on Systems, Man, and Cybernetics, Part C, Vol. 30, No. 4, 2000, pp. 418-426.

24.    "Strategic Parameter-Driven Routing Models for Multidestination Traffic in Telecommunication Networks" (with Y. Lee), IEEE Transactions on Systems, Man, and Cybernetics, Part B, Vol. 31, No. 5, 2001, pp. 720-729.

25.    "Guest Editorial: Technology Management In The Service Industries" (with D. Berg, W. A. Wallace), IEEE Transactions on Engineering Management: Special Cluster, Vol. 48, No. 3, 2001, pp.330-332.

26.    "Static and Dynamic Approaches to Modeling End-to-End Routing in Circuit-Switched Networks" (with Y. Lee), IEEE/ACM Transactions on Networking, Vol. 10, No. 5, 2002, pp. 1-14.

27.    "On The Perception of Time:  Experiential Impact" (Principal Author: with J. Burnes), IEEE Transactions on Systems, Man and Cybernetics, Part A, Vol. 32, No. 6, 2002, pp. 768-773.

28.    "Towards A Decision Informatics Paradigm: A Real-Time, Information-Based Approach to Decision Making," IEEE Transactions on Systems, Man, and Cybernetics, Special Issue, Part C, Vol. 33, No. 1, 2003, pp. 102-113.

29.    "The IEEE Systems, Man, and Cybernetics Society: Historical Development, Current Status, and Future Perspectives" (with J. D. Palmer, A. P. Sage, T. B. Sheridan, M. H. Smith), IEEE Transactions on Systems, Man, and Cybernetics, Part C, Vol. 33, No. 1, 2003, pp. 13-23.

30.    "A Case for Service Systems Engineering" (Principal Author: with D. Berg), Journal of Systems Science and Systems Engineering, Vol. 12, No. 1, 2003, pp. 13-38.

31.    "Towards Real-Time Customized Management of Supply and Demand Chains" (Principal Author: with A. Krishnamurthy and A. Yasar), Journal of Systems Science and Systems Engineering, Vol. 13, No. 3, September 2004, pp. 257-278.

32.    "Viewing Urban Disruptions from a Decision Informatics Perspective", Journal of Systems Science and Systems Engineering, Vol. 14, No. 3, September 2005, pp. 257-288.

33.    "Data Mining Requirements for Customized Goods and Services", International Journal of Information Technology & Decision Making (IJITDM), Vol.5, No. 4, 2006.

34.    "On Services Research and Education" (Principal Author; with D. Berg), Journal of Systems Science and Systems Engineering, Vol. 15, No.3, September 2006, pp. 257-283.

35.    "Services Innovation: Decision Attributes, Innovation Enablers, and Innovation Drivers", Chapter 2 in Service Enterprise Integration: an Enterprise System Engineering Perspective, edited by Cheng Hsu, Norwell, MA: Springer, September, 2006.

36.    "A Simulation-Based Approach to Robust Dynamic Pricing" (with A. Yasar), IEEE Transactions on Systems, Man, and Cybernetics, submitted.

37.    "An Errata on "Rationing Capacity Between Two Product Classes" With Implications on Two Follow-Up Articles" (with A. Yasar), Decision Sciences Journal, submitted.

38.    "Progressive Random Sampling with Stratification" (with P. Delos Santos and R. Burke), IEEE Transactions on Systems, Man, and Cybernetics, submitted 2005.

39.    "The Network Queuing Equation: A Proof and Applications" (with W. Li), Operations Research Letters, submitted.

40.    "An Extended Dynamic Least Loaded Routing Strategy for Multi-Destination Traffic in Telecommunication Networks" (with Y. Lee), IEEE/ACM Transactions on Networking, submitted.

                     Refereed Conference Proceedings

1.    "Evaluating the Impact of Computer-Based Technology: An Evaluation Framework with Application to Police Command, Control and Communications" (Principal Author: with K.W. Colton), Proceedings of the 1979 Urban and Regional Information Systems Association Conference, San Diego, CA, pp. 330-341, August 1979.

2.    "Manpower Scheduling Algorithms: A Critical Analysis and Synthesis" (Principal Author; with A. Kamiyama), Proceedings of the 1979 IEEE International Conference on Cybernetics and Society, Denver, CO, pp. 315-321, October 1979.

3.    "Police Command, Control, and Communications in the United States: Evaluating Computer-Based Technology" (Principal Author; with K.W. Colton), Proceedings of the 1980 International Conference