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ENN - Frequently Asked Questions (FAQ)

What is the ENN?

The tragic events at Virginia Tech have made the University of Miami mindful of the importance of timely and effective communications to students, faculty and staff during a time of crisis.   The UM Emergency Notification Network is a comprehensive communications solution that allows the University to quickly disseminate an urgent message through multiple communication mediums including:

* voice messages to cell, home and office phones

* text messages to cell phones

* email messages

* outdoor emergency warning sirens

* public address and loudspeaker messages in some dormitories and other buildings

Who are ENN messages sent to?

ENN messages are sent to every single member of the University community who has his/ her personal contact information registered on MyUM.  Those individuals who do not have his/ her personal contact information registered on MyUM will not receive ENN voice or text messages on his/ her cell phone, and may not receive ENN emails or ENN home phone messages if contact information is out of date.

How do I make sure I receive ENN messages?

If you have not registered/ updated your personal contact information, please take the time to do so right now!   Click here for a step-by-step guide to registering.

What might an ENN Message say?

In an actual emergency, here are a few sample messages you may receive via text message, voice message, email or loudspeaker:

-- SHOOTING REPORTED on the (campus name) campus.   Campus closed.  Go/remain indoors, lock all doors/windows, stay away from windows, do not open locked doors for anyone.  Await Further messages.

-- A BOMB THREAT has been reported at the (building name) , on the University of Miami (campus name) campus.  Check your work area for suspicious items-report any found, and EVACUATE to the assembly area.  Await additional info.

-- There is a POLICE EMERGENCY on the (campus name) campus.  Campus is closed.  Go or remain indoors and await further information.

What should I do if I receive an ENN message?

Do what the message tells you to do!

If the message tells you to “go/remain indoors, lock all doors/windows, stay away from windows, do not open locked doors for anyone,” do just that.  Your goal should be to find a room that you can lock yourself in.  Avoid leaving the building you are in, unless the threat is inside with you.  If you are outside, run to the nearest building.  Obviously, if there is a clear and present threat in the immediate area, like an active shooter, you are going to have to make the best decisions for your own safety.

If the message tells you to “check your work area for suspicious items, report any found, and evacuate to the assembly area,” do just that.  Your goal is to get out of the building in a calm and organized manner while looking around your work area for anything suspicious or out of the ordinary.  Follow others leaving the building to an assembly area.  If you notices something suspicious, report it to police as soon as they arrive.

What percentage of UM students and employees are currently registered to receive ENN messages?

As of March 10, 2008, the percentages are as follows:

Employees - 88%

Undergraduate Students - 98%

Graduate Students - 95%

Law Students - 70%

Medical  Students - 91%